Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
Generic

Areej Gondal

Interpreter
Manchester ,ENGLAND

Summary

Highly skilled interpreter with expertise in English to Urdu interpretation and public service interpreting. Demonstrates proficiency in medical terminology, healthcare systems, and patient confidentiality, ensuring accurate and impartial interpretation. Adept at building customer relationships and delivering excellent customer care through cultural competence and specialised vocabulary use. Technologically proficient with advanced skills in Microsoft Office applications, enhancing efficiency in real-time translation tasks. Committed to leveraging language fluency and public speaking abilities to facilitate effective communication across diverse settings.

Offering strong communication and language skills, combined with cultural sensitivity and commitment to bridging language barriers in medical settings. Knowledgeable about medical terminology and patient confidentiality, with focus on clear, empathetic communication. Ready to use and develop active listening, problem-solving, and bilingual capabilities in required role.

Overview

2025
2025
years of professional experience

Work history

Medical interpreter

DAL Languages
M130YS, England
09.2024 - Current


  • Currently working as an Medical Interpreter in Manchester Hospitals along with clinics as well through DAL LANGUGAES COMPANY as an free lancer.
  • Deescalated tense situations within the hospital environment, contributing to a calmer atmosphere.
  • Fostered enhanced cross-cultural communication within the healthcare setting by offering insights into different cultural norms and practices relevant to health care delivery.
  • Maintained up-to-date knowledge on medical jargon and procedures, increasing accuracy in interpretation tasks.
  • Ensured patient comprehension by providing medical interpretation in a healthcare setting.
  • Providing interpreting services inside the operation theatre for the consultants and the patience.
  • Provided simultaneous interpretation to ensure uninterrupted flow of high-level conferences.
  • Researched to fully understand topic to be discussed prior to interpreting session.

Manager

The Brands
Manchester
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.

Customer Service Representative

Domino's all Saint
Manchester
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Listened actively to offer accurate information and best solution to their needs.
  • Advised customers on availability, pricing and location of products.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Handled in-person, email and mailed correspondence.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Employed active listening and product expertise to successfully resolve inbound queries.

Corporate Manager & Business Relations

Superior University of Pakistan
Lahore, Pakistan
08.2010 - 06.2014
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Represented organisations at seminars, conferences and business events.

Education

Post Graduate Certificate In TESOL - Teaching English to Speakers of Other Languages

University of Cumbria
Lancaster, UK

Higher National Diploma - Early Childhood/Montessori Pedagogy

Edexcel Accreditation Services
Lahore, Pakistan

Master of Business Administration - Human Resource Management

Virtual University of Pakistan
Lahore, Pakistan

Bachelor of Science - Botany, Zoology, Chemistry

University of the Punjab
Lahore, Pakistan

Skills

  • Proficient in Microsoft Office: Excel, Word, Power Point
  • Technologically Proficient
  • Customer relationship building
  • Medical terminology proficiency
  • Language fluency
  • Simultaneous & Consecutive interpretation
  • Cultural competence
  • Patient confidentiality understanding
  • Knowledge of healthcare systems
  • Real-time translation
  • English to Urdu interpretation
  • Public service interpreting
  • Motivated

Languages

English
Proficient (C2)
Urdu
Native

Additional Information

Hold full driving licence.

Timeline

Medical interpreter

DAL Languages
09.2024 - Current

Corporate Manager & Business Relations

Superior University of Pakistan
08.2010 - 06.2014

Manager

The Brands

Customer Service Representative

Domino's all Saint

Post Graduate Certificate In TESOL - Teaching English to Speakers of Other Languages

University of Cumbria

Higher National Diploma - Early Childhood/Montessori Pedagogy

Edexcel Accreditation Services

Master of Business Administration - Human Resource Management

Virtual University of Pakistan

Bachelor of Science - Botany, Zoology, Chemistry

University of the Punjab
Areej GondalInterpreter