Responsible for setting up Mindhug's CRM structures for marketing automation purposes.
Handling social media campaign management for increased visibility on sites like LinkedIn and Meta.
Working on creative storytelling decks to capture target audiences.
Streamlining email marketing and personalised consumer targets.
Digital Marketing Intern
Thoughtworks
Bangalore/Remote
06.2023 - 08.2024
Directed strategic B2B campaigns through all phases of execution—from ideation to financial planning—enhancing employer brand visibility in key markets including North America, APAC region countries like Thailand and Singapore.
Contributed to internal and external event promotions, such as Thoughtworks' flagship 'Tech Radar' launch. Utilized tools like Knak and Marketo for campaign management.
Actively participated in brainstorming sessions to generate creative campaign strategies. Analyzed campaign performance, provided optimization recommendations, and researched new platforms like Gen AI to enhance marketing efforts.
Assisted in crafting persuasive copy for various online ads and promotional materials.
Assisted in email marketing campaigns for increased customer engagement and retention rate using tools such as Knack
Head of Human Resources
ManipaltheTalkNetwork (MTTN)
Manipal
06.2023 - 07.2024
Oversaw a team of 300+ students within Manipal's largest student network and media organization.
Introduced a new HR policy to foster student-friendly initiatives and minimize conflicts.
Led restructuring efforts to enhance departmental efficiency.
Facilitated conflict resolution and conducted workshops on conflict management.
Branding & Strategy Intern
Byjus
Bangalore/Remote
05.2022 - 07.2022
Conducted research to identify new platforms and tools for enhancing marketing strategies.
Gained a strong understanding of core branding principles.
Contributed to the launch of a new series of classroom advertisements.
Developed skills in content curation for branding initiatives.
Education
Master of Science - Media and Communications
The London School of Economics and Political Science
London, ENG
09.2024 -
Bachelor of Arts - Sociology (Humanities)
Manipal Academy of Higher Education
08.2021 - 06.2024
Higher Secondary - Humanties
Gear Innovative Intl. School
06.2019 - 06.2021
Secondary Education - Sciences
Bethany High School
06.2009 - 05.2019
Skills
Social media management
SEO knowledge
Brand development
Email marketing
CRM software use
Data analysis
Marketing automation tools
Digital advertising campaigns
Landing page optimisation
Link building
Campaign performance monitoring
Market segmentation insight
B2C sales techniques
Strategic thinking
Certification
Presented independent research titled 'Dating Platforms and the Gen Z: Validation or Connection?" to an audience of over 30 global academics, contributing valuable insights into contemporary digital dating behaviors within a scholarly context.
Management Committee Member of Screenwriting in Naqaab, an independent film club of Manipal. Directed/wrote/produced over four short films.
Sports Article Writing Intern at TheSportsLite. Wrote SEO based articles on sports.
Coursera Certificate from the University of Pennsylvania and UNICEF titled "Social Norms and Social Changes".
Timeline
Customer Success, UX & Operations Intern
Mindhug
02.2025 - Current
Master of Science - Media and Communications
The London School of Economics and Political Science
<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase