Archisha Arora

I) Enterprise Digital Voice

• Pioneered bespoke Pre-Port validation solution.
• Customized E2E journey for Port Out or Transfer of Digital Voice Product and subsequent cease or deletion of assets.
• Crafted E2E solution to Automate Deletion of Unused numbers, and designed AI-assisted task UI mockups.
• Acquainted with product model and offerings and worked closely with business to understand and drive solution to provision and modify Value Added Services for Digital Voice product.
• Augmented client insight into business use-case scenarios through analysis of real-time order fallouts.
• Crafted tailored solutions to circumvent distinct tool limitations in alignment with design criteria for Digital Voice product meanwhile working on E2E Solution Design.
• Recommended improvements on business processes for optimised performance and profitability.

I) Inbound Contact (UK)

• Developed innovative design Automated workflows for Non-Geographic Inbound Routing Numbers for UK.
• Orchestrated E2E Solution Design for Port In Journey for Inbound UK Geographic and Non-Geographic Numbers.
• Designed and built workflow up to TMF standards for New Number Journeys.

I) PSTN Exchange Compaction

• Analyzed AXE10 and System X Concentrator Compaction rulesets and documented existing business logic.
• Identified deviations from standard ruleset and translated complex business requirements into clear functional logic for development teams.
• Collaborated with developers and stakeholders to iteratively enhance Qlik dashboard, improving concentrator compaction eligibility accuracy from 60% to 97.6% within few weeks.

I) FALCON (NDA project)

• Designed and automated end-to-end solution for EE OnePhone customer acquisition and number porting journeys on Strategic Numbering platform using TM Forum Open APIs

II) SOGEA

• Devised E2E Solution Design for EECC requirement for SOGEA number port journey in sync with ethernet provisioning and enabling seamless migration from WLR to IPEX numbers while retaining customer numbers.
• Prepared wireframes and mock-up screens to visualize client requirements.

I) OMNP (One Month Number Porting)

• Designed end-to-end solutions for One Month Number Porting (OMNP) to support porting and reactivation journeys for ceased Geographic and Non-Geographic numbers in compliance with EECC requirements.
• Guided clients toward cost-effective, well-structured solutions for identified problems.

ii) BT LIVE Issues

• Investigated LIVE production issues across Strategic Numbering journeys by analysing impacted components and performing root cause analysis.
• Determined whether production issues required case-specific resolutions or strategic design changes, leveraging Numbering domain expertise.
• Proposed cost-effective solution designs and guided client towards optimal implementation approach.

I) United Airlines - Ancillary(Shop)

• Developed and enhanced features for United Airlines' ancillary booking platform.
• Implemented application features, provided Aria support, and performed unit testing to ensure code quality and functionality.
• Resolved defects, improved code coverage, authored unit test cases, updated snapshots, and maintained location-based language translations.
• Collaborated within Agile Scrum teams to deliver high-quality software enhancements in iterative release cycles.

II) LG IT Infra Inventory

• Developed and enhanced MERN stack application for server inventory management, enabling efficient retrieval of infrastructure details based on business requirements.
• Participated in full Software Development Life Cycle (SDLC), from requirements analysis through implementation and testing.

III) LG Web Performance Uplift CH

• Redeveloped existing AEM components using AEM 6.2 and ReactJS.
• Developed features, performed unit testing, and resolved defects.
• Improved code quality and coverage through refactoring and SonarQube compliance.
• Rapidly learned and applied new technologies while upgrading existing application technology stack.

I) LG DCOMM CH & LG MyCare Application

• Developed and enhanced customer-facing commerce modules for subscriptions, purchases, and order management.
• Upskilled in AEM 6.2 and developed components, resolved defects, performed unit testing, and contributed to Agile sprint deliveries.
• Collaborated with business and technical teams on feature implementation.