Archibald Addo
Enfield,UK
Summary
Organised and results-focused professional with over five years’ experience in administration, finance, banking and customer service. Skilled in project support, planning, monitoring, reporting, stakeholder engagement, risk management and process improvement. Confident managing competing priorities, analysing information and using Microsoft Office to support effective decision-making and deliver results within deadlines.
Overview
7
7
years of professional experience
Work history
Office Administrator
Holtwhites Hotel
Enfield
2025.02 - 2026.07
- Manage front desk operations including check-in/check-out, guest relations, and inquiries.
- Manage general office administration and ensure smooth day-to-day operations
- Handle incoming calls, emails, and customer enquiries in a professional manner
- Coordinate job bookings, installations, and service appointments
- Process guest payments and maintain accurate billing records in line with hotel policies.
- Update reservations using hotel management software to ensure data accuracy.
- Maintain a professional and welcoming front-of-house environment.
- Support administrative functions such as filing, inventory tracking, and daily reporting.
Administrative Officer
Stockley Environmental Limited
London, UK
2025.04 - 2025.06
- Oversaw daily administrative operations including document control, scheduling, and correspondence.
- Processed payroll and 150+ invoices accurately using Xero accounting software.
- Supported bookkeeping and financial reporting, ensuring timely data entry and reconciliation.
- Coordinated meetings, travel, and internal communication for management teams.
- Provided administrative assistance to enhance productivity and compliance.
Customer Service Team Leader
Paddy Power
London, UK
2024.11 - 2025.03
- Resolved financial disputes and customer issues in line with company and regulatory standards.
- Processed payments and reconciled transactions to maintain data accuracy.
- Ensured compliance with responsible gambling policies and internal procedures.
- Implemented upselling and customer engagement strategies to increase revenue by 15% in last quarter.
- Trained and supervised team members to deliver consistent, high-quality service.
Administrative & Relationship Officer
Access Bank Plc (Business Banking & Retail Division)
2019.08 - 2024.09
- Increased revenue by 18% through targeted cold-calling and investment sales.
- Facilitated ~ £1.5m in FinTech investments by identifying and evaluating strategic opportunities.
- Managed 20 key client relationships, delivering tailored financial solutions and strengthening client retention.
- Identified business growth opportunities through industry analysis, contributing to a 15% increase in client revenue.
- Produced 20+ financial and market reports to support lead generation and business development.
Education
BSc - Accounting
Skills
- Stakeholder Engagement & Collaboration
- Project Monitoring, Reporting & Data Analysis
- Risk, Issue & Financial Management
- Administrative Support: Document management, minute-taking, data entry, scheduling, CRM systems
- Financial Administration: Payroll, invoicing, reconciliation, procurement support
References
References available upon request.
Timeline
Administrative Officer
Stockley Environmental Limited
2025.04 - 2025.06
Office Administrator
Holtwhites Hotel
2025.02 - 2026.07
Customer Service Team Leader
Paddy Power
2024.11 - 2025.03
Administrative & Relationship Officer
Access Bank Plc (Business Banking & Retail Division)
2019.08 - 2024.09