ARCHANA THANIGAIVEL

• Achieved a seamless upgrade of customer experience by enhancing the web portal & upgrading documentation processes
• Expertise in developing solutions to long-standing customer problems using first principles, challenging industry norms, & driving creative ideation within teams
• Achieved a 60% improved user experience with phased rollout & continuous improvement through feedbacks
• Expert in crafting clear, persuasive messages for diverse audiences
• Engaged in all stages of project delivery in a completely Agile environment
• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.

• Have worked on the complete project deliverables from ideation to post production support, capturing requirements, coordinating with delivery teams, UAT Support, incident management & documentation
• Adept at working across design, data, user research, marketing, & engineering disciplines to deliver cohesive results
• Successfully implemented 3 national rollouts with zero defects
• Systematically worked on incident & reduced incident recording by 40%, increased business & process documentation to avoid repeated process mistakes thus saving time & improving efficiency of the team
• Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
• Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Improved project efficiency by analyzing business processes and identifying areas for improvement.

• Supported functional testing activities ensuring defects pointed out well in time
• Managed projects end-to end, from requirements to implementation
• Supported team from Offshore in preparation of Functional specifications
• Responsible for preparing user manuals for the complete Lending application
• Acted as a Liaison between the Customers (RBS), Integration teams & support
• Focused on user satisfaction while aligning with business goals
• Responsible for the complete Requirement gathering from the customer, communicated the same to the respective technical teams & ensured smooth delivery of the customer requirements
• Ensured necessary testing is done for all developments covering both the Functional Requirements & Technical Requirements in full
• Proficient in leveraging analytics & metrics to assess performance & inform iterative product enhancements

• Handled corporate salary accounts opening & portfolio for corporate clients, with an average monthly account opening of 50 personal salaried accounts.
• Catered to the needs of both employers & employees in the corporate accounts portfolio of 30 clients

Managed a portfolio of Rs.35 crores of High Net-worth Individual (HNI) Customers

• Increased the portfolio value from 8 Crores to 20 Crores Handled all banking needs from account opening to loan requirements