Archana Singh

Certified Senior Scrum Master (PSM-I) with 15+ years of experience leading Agile projects across various domains: Healthcare, Banking, and Telecom. Proven expertise in driving Agile transformation, implementing Scrum and SAFe frameworks, and leading end-to-end program delivery for complex, enterprise-scale initiatives. Proficient in Scrum, SAFe, and Kanban, improving team efficiency and accelerating feature releases by 30% through process enhancements. Demonstrated success in enabling high-performing, cross-functional teams through effective facilitation of Agile ceremonies, backlog management, PI Planning, and continuous improvement practices, resulting in enhanced delivery velocity, predictability, and product quality. Adept at stakeholder management, risk mitigation, and managing cross-team dependencies within Agile Release Trains (ARTs). Hands-on experience with tools such as Jira and Azure DevOps, along with strong exposure to DevOps practices, CI/CD pipelines, and data-driven metrics (velocity, burn-down, cycle time) to drive continuous delivery and business value realization.

• Professional Scrum Master: PSM 1, scrum.org, 2024-01-01
• SAFe6.0 Scrum Master, Scaled agile.inc, 2025-01-01
• Kanban Practitioner, HelloSM, 2025-01-01
• Scrum Master Accelerator, Hello SM, 2025-01-01
• AHM-250, Academy of Healthcare Management, 2025-01-01
• Agile Scrum + Scrum Master, Udemy, 2025-01-01
• Azure AI fundamentals (AI-900), Microsoft, 2025-01-01

• ISO 20022 Migration Programs, Senior Scrum Master, Banking / Payments, 9, Large scale payment modernization program migrating legacy SWIFT MT messages to ISO 20022 MX standard enabling real-time faster payments while meeting regulatory compliance., Facilitated Agile ceremonies across multiple teams., Managed backlog prioritization and feature decomposition., Implemented Definition of Ready (DoR) and Definition of Done (DoD)., Created Agile dashboards in ADO for sprint health and dependency tracking.
• Tata Play Binge OTT Platform, Senior Scrum Master, Telecom / OTT, 8, Tata Play Limited (formerly known as Tata Sky Limited), Incorporated in 2001 and initiating services in the year 2006, Tata Play is one of India's leading content distribution platforms providing Pay TV and Tata Play Binge OTT services on Android, Samsung (Tizen) and LG platforms., Facilitated PI Planning and Scrum of Scrums for multiple teams., Managed program backlog and roadmap., Ensured proper estimation using Agile sizing guidelines., Conducted Inspect & Adapt sessions for continuous improvement., Created Agile dashboards in JIRA.
• Pathway – Salesforce Healthcare Platform, Scrum Master, 10, Healthcare, PATHWAY Project is on Salesforce Platform in Lightning component. The application facilitates the account managers to create health plan, design search screens for the existing modules using reusable UI components Visual Force and LWC. Pathway is an app under Care services which enables comprehensive medical management and clinical documentation (EMR) capabilities, an outreach management capability, a practice management (nurse assignments) capability and a basic revenue cycle management capability. Pathway enables comprehensive medical management and clinical documentation along with integrated outreach, practice and revenue cycle management. Pathway is a tool that the CCM clinical staff used to operate its clinical programs., Led Salesforce Lightning platform implementation., Delivered framework optimization saving $1M in development cost., Managed technical delivery and Scrum coordination.
• ICare Customer Care Pega Platform, Scrum Master / Test Lead, 19, iCare is a Customer Care Application used by the Customer Care Representative for handling users Claims and Appeal related Queries and Issues. The application is a PEGA Based Application built on PRPC Platform., Led two Scrum teams delivering healthcare customer support applications., Facilitated PI planning and backlog prioritization., Managed Agile dashboards and delivery metrics.
• SUTTER HEALTH, Senior Test Engineer, For this project I have taken training and certification from New Jersey by HealthEdge experts. Also attend the consultancy training in New Jersey for 1 Month as a scrum master. Sutter Health is a family of doctors and hospitals, serving more than 100 communities in Northern California. It includes doctors, hospitals, and other health care services in more than 100 Northern California cities and towns.