ARCHANA MANE
MUMBAI,India
Summary
With 20 years of experience in customer facing roles and operations management, I have developed a versatile approach that prioritizes customer satisfaction and administrative efficiency. My background includes significant roles in health service administration and customer relationship management, showcasing my ability to thrive in dynamic environments and address challenges effectively.
Overview
1
1
Certification
Work history
School Administrative Officer
Manohar Kotwal Trust
Madyamik Vidyalaya, Vikhroli, Mumbai, India
01 2023 - Current
- Provided administrative support for the principal and other school personnel in a variety of functions
- Developed and implemented strategic vision and mission for continuous and positive school growth
- Scheduled appointments with teachers or administrators for parents or students
- Assisted with budgeting activities by tracking expenditures against approved budgets
- Assisted with developing policies related to school operations, safety, and emergency procedures
- Answered phone calls from parents or guardians seeking information about their children's education
- Coordinated events such as open houses and assemblies
- Organized meetings between faculty members, parents, and students to discuss academic progress
- Handle external affairs like deal with arrogant parents, local politician, police complaint issues
Shadow Teacher
Udyachal Pri, Primary School
Mumbai, India
06 2020 - 12 2022
- Developed deeper understanding of teaching strategies with increasing responsibility for student learning
- Also, individualized support is provided to students and parents
- Observed educators teaching various lessons, interacting with students and managing classrooms to gain insight and understanding of duties and responsibilities
- Adoption and modification, collaborated with the lead teacher to adapt teaching strategies to meet diverse student needs
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Administrative Officer
Smt.Radhikatai Pandav College of Engineering
Nagpur, India
06 2017 - 06 2020
- Academic Administration
- Student Affairs
- Policy Implementation
- Communication with secondary schools, junior colleges, parents, and students for advertisements for admission
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Administrative Officer
Wainaganga collage of Engineering and Managment
Nagpur, India
01 2011 - 05 2017
- Administrative Supports, Operational Support, Event Management
- File Management, Record Keeping
- Public Relations, College Monitoring
Coordinator
Mahendra Engineering works and Metal supply
Pune, India
01 2008 - 09 2010
- Receive, process, and fulfill customer orders, coordinating with sales and logistics
- Maintain accurate inventory records and reports
- Replace rejection order, keeping rejection records and follow up
Customer Relationship Executive
Wunderman India Pvt. Ltd (Talera ford)
Pune, India
01 2007 - 12 2007
- Build and maintain strong relationships with customers to ensure loyalty and retention
- Provide exceptional customer service to drive sales, and customer satisfaction
- Provided crisis management support, resolving issues efficiently to minimize impact on customer satisfaction
- Developed and implemented customer relationship management strategies to increase loyalty.
Secretarial Assistant
Dy. Director of Health Services (TB & BCG) State TB Office Maharashtra
Mumbai , Indian
03 2004 - 03 2006
- Manage calendars, events, emails, and phone calls
- Prepare presentations by collecting data from TB officers from different districts and cities in Maharashtra
- Coordinate with District and City T.B
- Officers regarding meetings, conferences, and medicine supply, attendance record, and salary issues
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Junior Clark
Assistant Director of Health Services (Leprosy) Maharashtra
Mumbai , India
01 2002 - 01 2004
- Created and maintained filing systems for records, documents, and correspondence
- Prepared salary bills, salary slips, and maintained service book records
- Operated various office equipment such as photocopiers, scanners, fax machines
- Answered telephones, directed calls, and took messages
- Monitored and directed work of lower-level clerks.
Customer Relationship Officer
Maximus System,DSA ICICI home loan
Thane, India
02 2002 - 11 2002
- Customer Management: Customer Onboarding, Customer Support, Customer Issue Resolution
- Interacting with the team leader for approval and final disposal of the loan
- Coordinate with the internal team and hand over the final check to the customer
- Managed daily interactions with clients to ensure satisfaction and loyalty
- Participated actively in team meetings focused on improving overall customer experience.
Education
Bachelor of Arts - Political Science And Psychology
Mumbai University
June.2019
Diploma - Sanitary Inspector
India Institute of Local Self Government
May.2001
Higher Secondary - Commerce, Arts
Birla Collage of Arts, Science
June.2000
S.S.C Secondary School Certificate - undefined
Guru Nanak English High School
June.1997
Skills
- Leadership and Team Management
- Organization and Time Management
- Problem solving and decision making
- Communication and collaboration
- Interpersonal communication
- Operations Management
- Parent communication skills
- MS Office and Internet: Internet, Excel, Word, PowerPoint, Outlook, and Chrome
Languages
Marathi
Native
Hindi
Native
English
Fluent
Additional Information
KEY ACHIVEMENTS
- Highlighted in state news channel : Pending more than 10 years school fees recovered from stubborn, arrogant parents with fighting silently and smartly with local politician and mediators
- Recovered around 8 lakh rupees fees and build strong economical support to Trust and School
Certification
- MS CIT Government certificate for Basic Computer
- Polio Eradication Programme from Health department Kalyan municipal corporation
- Appreciation certificate from state TB Director for best service
Timeline
School Administrative Officer
Manohar Kotwal Trust
01 2023 - Current
Shadow Teacher
Udyachal Pri, Primary School
06 2020 - 12 2022
Administrative Officer
Smt.Radhikatai Pandav College of Engineering
06 2017 - 06 2020
Administrative Officer
Wainaganga collage of Engineering and Managment
01 2011 - 05 2017
Coordinator
Mahendra Engineering works and Metal supply
01 2008 - 09 2010
Customer Relationship Executive
Wunderman India Pvt. Ltd (Talera ford)
01 2007 - 12 2007
Secretarial Assistant
Dy. Director of Health Services (TB & BCG) State TB Office Maharashtra
03 2004 - 03 2006
Junior Clark
Assistant Director of Health Services (Leprosy) Maharashtra
01 2002 - 01 2004
Customer Relationship Officer
Maximus System,DSA ICICI home loan
02 2002 - 11 2002
Bachelor of Arts - Political Science And Psychology
Mumbai University
Diploma - Sanitary Inspector
India Institute of Local Self Government
Higher Secondary - Commerce, Arts
Birla Collage of Arts, Science
S.S.C Secondary School Certificate - undefined
Guru Nanak English High School