Summary
Overview
Work History
Education
Skills
Timeline
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Archana Jayakumar

Archana Jayakumar

Human Resource Management
Stratford ,London

Summary

Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.

Overview

7
7
years of professional experience

Work History

HR Service Advisor

Job World Wide
Delhi, India
04.2023 - Current
  • Oversaw and managed hiring process and assisted human resources.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Devised hiring and recruitment policies for Number-employee company.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Recruited top talent to maximize profitability.

HR Intern

Mylocum Healthcare Recruitment
Ilford, London
01.2023 - 04.2023
  • Worked with HR team to coordinate company events.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Created and updated tracking spreadsheets using MS Excel.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Drafted technical documents, social media posts and internal memoranda.
  • Answered phone and performed clerical duties to assist human resources department.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Assisted with writing job postings and job descriptions for boards.

Student Recruitment Administrator

Eduwise Global Ltd
Ilford, London
05.2022 - 01.2023
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
  • Coordinated and supervised academic advising activities.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Assisted in development and implementation of faculty development plans.
  • Improved policies and procedures to maximize student safety and campus security.
  • Strengthened communication skills through regular interactions with others.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Mentored local personnel on best practices and protocols to maximize productivity.
  • Created and managed social media campaigns to increase brand engagement.
  • Coordinated with design and media teams to develop high-quality creative assets.

Office Administrator

Kelda Bio System And Water Solution
Cochin, Kerala
12.2018 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Office Administrator Cum Receptionist

Naivedhya Ayurveda Hospital
Cichin, Kerala
06.2017 - 10.2018
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Supported office staff and operational requirements with administrative tasks.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Invoiced patients accurately in line with charging guidelines.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Prepared and processed patient referrals and transfer requests.
  • Processed medical insurance claims and payments.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

MSc Human Resource Management -

Northumbria University
London, United Kingdom
10.2023

MA - Public Administration

IGNOU University
Cochin
05.2022

Bachlor Degree - Commerce With Computer Application

NSS Colllege( MG University)
Kottayam, Kerala
04.2017

Higher Secondary Education - Accountancy And Auditing

GVHSS Deviyarcolony
Idukki,Kerala
05.2014

Secondary Education - Kerala State Syllabus

GVHSS Deviyarcolony
Idukki,Kerala
05.2012

Skills

Training development

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Timeline

HR Service Advisor

Job World Wide
04.2023 - Current

HR Intern

Mylocum Healthcare Recruitment
01.2023 - 04.2023

Student Recruitment Administrator

Eduwise Global Ltd
05.2022 - 01.2023

Office Administrator

Kelda Bio System And Water Solution
12.2018 - 04.2022

Office Administrator Cum Receptionist

Naivedhya Ayurveda Hospital
06.2017 - 10.2018

MSc Human Resource Management -

Northumbria University

MA - Public Administration

IGNOU University

Bachlor Degree - Commerce With Computer Application

NSS Colllege( MG University)

Higher Secondary Education - Accountancy And Auditing

GVHSS Deviyarcolony

Secondary Education - Kerala State Syllabus

GVHSS Deviyarcolony

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Archana JayakumarHuman Resource Management