Archana Gupta
Bournemouth
Summary
Results-driven professional with prior experience as a Senior Process Executive at Infosys BPO Ltd, specializing in process improvement, employee training, and workflow optimization. Recognized with multiple awards for excellence and team mentorship. Proficient in Microsoft Office Suite, with strong expertise in drafting offer letters, streamlining processes, and enhancing operational efficiency through innovative solutions. After a career break to focus on family commitments, I am now eager to rejoin the workforce and leverage my proven skills to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Senior Process Executive (HRO process)
Infosys Bpo Ltd
Jaipur, Rajasthan, India
03.2012 - 10.2014
- Looking after creating the Letter of Offer process.
- Making an entry in PeopleSoft for any reporting line changes.
- Processing request for the External Workers Database.
- Making a priority report and sending it to the employees on a daily basis.
- Won the spot award three times.
- Rewarded with the Best Mentor Award.
- Best team award.
- Trained new employees on operational procedures and best practices.
- Implemented process changes to streamline workflows and reduce errors.
- Assessed customer feedback to identify process-related issues and develop corrective actions.
Counselor
Altitude Aviation Academy
Jaipur
03.2011 - 10.2012
- Enrolling new candidates.
- Maintaining database of the candidates.
- Keep a record of day to day activities.
- Counseling people who want to join the academy.
- Marketing the academy in educational fares.
Education
MBA - Human Resource
Management And Commerce Institute of Global Synergy
Ajmer01.2009
Bachelor of Arts - Geography, English Literature, And Sociology
Sophia Girls College
Ajmer01.2007
XIIth - Arts
St. Mary’s Convent Sr. Secondary School
Ajmer01.2004
Xth - Ajmer
St. Mary’s Convent Sr. Secondary School
Ajmer01.2002
Skills
- Microsoft Office Suite
- Offer letter creation
- Process improvement
- Priority reporting
- Employee training
- Team collaboration
- Mentoring skills
- Excel proficiency
- Presentation skills
Personal Information
- Date of birth: 07/15/86
- Nationality: Indian
- Marital status: Married
Disclaimer
If given an opportunity to serve, I assure you that my performance would be whole hearted, dedicated and always to the best of my capacity and in the prestige of the company.
Timeline
Senior Process Executive (HRO process)
Infosys Bpo Ltd
03.2012 - 10.2014
Counselor
Altitude Aviation Academy
03.2011 - 10.2012
MBA - Human Resource
Management And Commerce Institute of Global Synergy
Bachelor of Arts - Geography, English Literature, And Sociology
Sophia Girls College
XIIth - Arts
St. Mary’s Convent Sr. Secondary School
Xth - Ajmer
St. Mary’s Convent Sr. Secondary School
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