ARBAZ IDRIS PATEL
Bolton, United Kingdom
Summary
Business Operations and Finance Professional with 5+ years of diverse experience in business management, logistics, and finance across international markets. Proven track record in B2B development, process optimization, and financial analysis within high-demand environments. Known for driving operational efficiency, streamlining logistics, and managing cross-functional teams effectively. Seeking to leverage a strong background in business management to contribute to growth and innovation.
Overview
9
9
years of professional experience
Work History
International Sales Account Manager
Xyfil Ltd.
Preston, United Kingdom
07.2025 - Current
- Managed portfolio of key accounts, fostering long-term relationships to secure client loyalty and repeat business.
- Participated in trade shows and industry events to network with potential clients and stay abreast of market developments.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Coordinated with cross-functional teams to ensure timely delivery of products and services to clients.
- Kept accurate records of all current and prospective customers to help with providing personalised services.
- Maintained relationships with customers by providing ongoing support, information and guidance.
- Developed and implemented strategic sales plans to achieve targets and expand customer base.
- Proposed and helped implement new and innovative strategies to meet and exceed department's profit and revenue targets.
- Prepared detailed sales reports for management review, highlighting achievements and outlining future sales strategies.
- Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.
- Devised promotional offers and discounts to peak customer interest.
- Researched prospective clients to develop and execute cold call lists.
- Streamlined sales processes by introducing efficient methods and tools, reducing time spent on administrative tasks.
- Analysed market trends and competitor activity to identify new sales opportunities and areas for growth.
- Provided exceptional after-sales support, resolving any issues swiftly to maintain high levels of customer satisfaction.
- Collected, analysed and summarised information to submit weekly, monthly and quarterly reports within agreed deadlines.
- Analysed sales data to identify performance trends and areas for improvement in sales strategies.
- Commission Calculation for All Channels
- Reporting on Products as per Market Trend, Gross Profit, Net Profit.
BUSINESS DEVELOPMENT AND FINANCE
My Vapery
Dubai, United Arab Emirates
02.2022 - 06.2025
- Developed and analyzed comprehensive inventory management reports, enhancing accuracy across multiple warehouses.
- Managed and optimized commission calculations and incentive structures to drive channel performance.
- Produced and presented monthly brand performance and Profit and Loss reports to ensure financial transparency.
- Implemented data-driven internal controls to streamline business processes and boost operational efficiency.
- Led a high-performing team to oversee operational and financial functions, aligning efforts with organizational goals.
- Identified and capitalized on new business opportunities, expanding into untapped markets and target client segments.
- Conducted thorough market research to stay ahead of industry trends and competitor activities.
- Collaborated with the sales team to establish aggressive revenue targets and achieve sales goals.
- Identified key cross-selling and upselling opportunities to maximize profitability.
- Represented the company at industry events / trade shows to enhance brand visibility and networking.
- Collaborated closely with marketing and product development teams to ensure strategic alignment.
- Engaged with internal teams to enhance products and services based on direct customer feedback.
- Tracked and reported on business development activities and sales metrics to senior management.
- Monitored the financial performance and ROI of business development initiatives.
- Strong Communication and Customer Relations
- Mentored junior team members, imparting essential business development strategies for professional growth.
- Managed the full spectrum of B2B operations from stock availability to order fulfillment and delivery.
- Liaised with Accounts for new product pricing, target confirmation, third-party delivery payments, brand payments, supplier incentives, and marketing charges.
- Executed stock allocation brandwise across all channels (Retail Stores, FMCG, B2B & Online).
- Analyzed sales and stock forecasting for each brand, channel-wise.
- Conducted night inventory audits to maintain accuracy and efficiency.
- Proficient in Power BI and Tableau for data visualization and analysis.
FRONT OFFICE EXECUTIVE
GCC Hotel and Club
Mumbai, India
08.2021 - 10.2021
- Delivered daily briefings on VIP guests and special events to optimize guest services.
- Streamlined front office processes by implementing technological solutions, improving check-in efficiency.
- Enhanced customer satisfaction by proactively addressing and resolving guest feedback.
- Welcome guest upon arrival and help with smooth check-in or checkout process.
- Managing Online Travel Port Reservations, Phone Reservations and Walk in Reservations.
- Coordinating with reservations department for bulk order queries.
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and accommodate guest need.
- Confirm Group Reservations and checking and arrange personalized service for VIP Guest.
- Upsell Additional facility and service when appropriate.
- Maintain updated records of bookings and payments and coordinate with accounts accordingly.
- System Knowledge of My Hotel Line (MHL) & Ezee Front Desk.
FACILITIES MANAGER
Metapolymers
Mumbai, India
07.2020 - 08.2021
- Coordinated resource scheduling for client appointments, significantly enhancing operational flow.
- Oversaw documentation and contractor inductions, ensuring peak operational efficiency and strict budget adherence.
- Optimized scheduling to elevate client engagement and streamline operational processes.
- Streamlined documentation processes, guaranteeing compliance and operational efficiency.
- Monitored daily operations, security, and events to uphold facility standards.
- Assisted in managing facility operating budget to maximize resource utilization.
PASSENGER SERVICE EXECUTIVE
Bird Worldwide Flight Service
Mumbai, India
06.2019 - 07.2020
- Efficiently managed check-in, ticketing, and baggage processes for Swiss and Lufthansa Airlines using the Altea system, optimizing operations and enhancing passenger experience.
- Resolved customer inquiries promptly, significantly boosting customer satisfaction.
- Executed customs and immigration formalities, ensuring compliance and smooth passenger flow.
- Proficient in Departure Control System (DCS) for passenger check-ins and ticket management, including excess baggage handling.
- Handled mishandled baggage (MHB) with precision and care.
- Well-versed in Federal Aviation Administration (FAA) and Transportation Security protocols.
- Played a vital role in rescue flight operations during the COVID-19 pandemic, demonstrating adaptability and commitment to service.
EXECUTIVE INBOUND OPERATIONS
Ottila International Pvt. Ltd.
Mumbai, India
04.2017 - 06.2017
- Ensured effective handling of inbound customer operations, maximizing revenue through efficient service and issue resolution.
- Providing Best Customer service Before, During and After the trip.
- Maximized revenue through efficient inbound customer service operations.
- Coordinated with travel partners to create attractive tour packages.
- Managed cash flow and accurately calculated partner commissions.
- Delivered exceptional customer service before, during, and after trips.
Education
BACHELOR OF COMMERCE (BCOM) - BUSINESS/COMMERCE
Mumbai University
Mumbai01.2018
DIPLOMA IN AVIATION - HOSPITALITY & TOURISM MANAGEMENT
Frank Finn Institute
Mumbai01.2018
DIPLOMA IN TOURISM MANAGEMENT - CTH LEVEL 4
Confederation of Tourism & Hospitality (CTH)
01.2017
UNDERGRADUATE -
Maharashtra Board
Mumbai01.2015
Skills
- Multitasking and Time Management
- Risk Management and Problem-Solving
- Leadership and Team Management
- Strong Communication and Customer Relations
- Strategic Business Development
- Logistics & Supply Chain Management
- Financial Analysis & Budgeting
- Data Analysis & Process Optimization
- Project Management & Team Leadership
- Microsoft Skills (Excel and PowerPoint)
- Proficient in Power BI and Tableau for data visualization and analysis
- B2B Sales & Client Relations
- Data Analysis and Reporting
- Power Bi and Tableau
- Customer relationship management
- Account management
- Sales strategy development
- Market trend analysis
Languages
English
Hindi
Gujarati
Marathi
Punjabi
Hobbies and Interests
- Gym
- Swimming
- Riding Bikes
Timeline
International Sales Account Manager
Xyfil Ltd.
07.2025 - Current
BUSINESS DEVELOPMENT AND FINANCE
My Vapery
02.2022 - 06.2025
FRONT OFFICE EXECUTIVE
GCC Hotel and Club
08.2021 - 10.2021
FACILITIES MANAGER
Metapolymers
07.2020 - 08.2021
PASSENGER SERVICE EXECUTIVE
Bird Worldwide Flight Service
06.2019 - 07.2020
EXECUTIVE INBOUND OPERATIONS
Ottila International Pvt. Ltd.
04.2017 - 06.2017
BACHELOR OF COMMERCE (BCOM) - BUSINESS/COMMERCE
Mumbai University
DIPLOMA IN AVIATION - HOSPITALITY & TOURISM MANAGEMENT
Frank Finn Institute
DIPLOMA IN TOURISM MANAGEMENT - CTH LEVEL 4
Confederation of Tourism & Hospitality (CTH)
UNDERGRADUATE -
Maharashtra Board