Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Arbaaz Rehman

Windsor

Summary

A creative and proactive professional with a strong background in customer service, complaint handling, and relationship management. Skilled in digital marketing, content creation, and data analysis with an eye for detail and a knack for problem-solving. Experienced in planning, managing, and organizing a busy workload while maintaining excellent communication and relationship-building skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Junior Payment Consultant

Alpha Connectivity
London
06.2024 - Current
  • Built strong relationships with customers by actively listening to their concerns, resolving complaints quickly, and ensuring satisfaction, achieving a 95% positive feedback rate.
  • Streamlined payment processes by working closely with other departments, reducing payment issue resolution time by 30%.
  • Boosted efficiency and reduced errors by implementing process improvements, leading to a 20% increase in workflow accuracy.

Analytics Intern

CAMAL Group
London
01.2023 - 05.2023
  • Delivered actionable insights by analyzing and interpreting complex datasets for strategic decision-making
  • Improved project efficiency through the development of structured reporting and streamlined processes
  • Played a pivotal role in resource optimization, leading to improved overall performance metrics

Receptionist

De Vere Beaumont Estate
Windsor
  • Delivered exceptional guest experiences through a welcoming approach and efficient service delivery
  • Maintained operational consistency by collaborating with team members to address guest needs promptly
  • Received commendations for resolving guest concerns effectively, enhancing overall satisfaction levels

Education

Master of Science - International Business Management

Royal Holloway, University of London
12-2023

Bachelor of Science - Engineering

Jaypee Institute of Information Technology
India
09-2022

Skills

  • Digital Marketing and Content Creation
  • Creative and Analytical Thinking
  • Customer Service and Relationship Management
  • Time Management and Attention to Detail
  • Data Analysis and Reporting
  • Strong Communication and Interpersonal Skills
  • Proficiency in IT tools and Microsoft Office Suite

Certification

  • Introduction to Programming Using Python - Internshala
  • Microsoft 365 - Microsoft
  • Introduction to Big Data - Coursera
  • Financial Markets - Yale University

Volunteer Experience

Vice President, Social Services at The 93% Club (Royal Holloway)

  • Led initiatives to enhance community engagement, showcasing leadership and organizational skills.
  • Organized events and social services that strengthened support networks for students.

Timeline

Junior Payment Consultant

Alpha Connectivity
06.2024 - Current

Analytics Intern

CAMAL Group
01.2023 - 05.2023

Receptionist

De Vere Beaumont Estate

Master of Science - International Business Management

Royal Holloway, University of London

Bachelor of Science - Engineering

Jaypee Institute of Information Technology

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Arbaaz Rehman