Arancha Cid Carrique
London
Summary
Law graduate with extensive experience in regulatory frameworks, risk management, and customer due diligence. Proven track record in managing teams and ensuring compliance across operational processes. Seeking to leverage legal expertise and analytical skills as a KYC Onboarding Analyst.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Customer Service
Compass Group Management
01.2022 - 07.2024
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Maintained high-quality standards with regular employee training and performance evaluations.
Personal Assistant to Deputy Director
Tiny Tigers
10.2020 - 12.2021
- Facilitated collaboration between departments by coordinating cross-functional projects and initiatives.
- Filed paperwork and organized computer-based information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Facilitated training and onboarding for incoming office staff.
- Handled logistics, catering, agendas and travel arrangements for meeting.
- Greeted arriving visitors
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events.
Supervisor - Catering
Natural Kitchen All the Ducks Ltd
01.2016 - 10.2020
- Facilitated clear communication between kitchen and service staff, ensuring accurate order fulfillment and timely delivery to guests.
- Reduced food waste.
- Improved event efficiency by effectively overseeing catering staff and ensuring timely food service.
- Enhanced customer satisfaction
- Managed budget constraints to maximize profits.
- Optimized space utilization at events.
- Hired and trained both permanent and temporary staff members.
- Monitored food inventory and supplies to prevent waste.
Secretary and Commercial Assistant
MAPFRE
01.2015 - 01.2016
- Handled sensitive information discreetly and maintaining confidentiality
- Managed executive calendars, scheduling appointments and meetings.
- Provided exceptional customer service by addressing inquiries and resolving issues professionally.
- Answered high volume of phone calls and email inquiries.
- Maintained office supply inventory and ordered new supplies when needed.
- Contributed to the growth of company revenue by identifying upselling opportunities within existing accounts.
Education
Certificate in Digital Marketing And ECommerce
Coursera
Google02.2023
Law Degree
Universidad Católica San Antonio De Murcia
Murcia, Spain06.2014
Courses On Constitutionalism And Human Rights
Universidad Católica San Antonio De Murcia
Murcia, Spain05.2011
Elementary & High School
IES Alboran
Almeria, Spain06.2010
Skills
- Legal Compliance: Knowledge of KYC, and customer due diligence processes
- Risk Management: Experience with assessing risks and ensuring compliance
- Attention to Detail: Ensured accuracy of data in various operational roles
- Customer Relationship Management: Maintained positive relationships while adhering to compliance
- Team Leadership: Managed and trained various teams to meet regulatory and operational standards
Timeline
Assistant Manager, Customer Service
Compass Group Management
01.2022 - 07.2024
Personal Assistant to Deputy Director
Tiny Tigers
10.2020 - 12.2021
Supervisor - Catering
Natural Kitchen All the Ducks Ltd
01.2016 - 10.2020
Secretary and Commercial Assistant
MAPFRE
01.2015 - 01.2016
Certificate in Digital Marketing And ECommerce
Coursera
Law Degree
Universidad Católica San Antonio De Murcia
Courses On Constitutionalism And Human Rights
Universidad Católica San Antonio De Murcia
Elementary & High School
IES Alboran
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