Aran Majo Guancha
london
Summary
Dynamic professional with a strong foundation in customer service and business development, adept at driving growth initiatives and enhancing organisational efficiency. Demonstrates exceptional communication, teamwork, and problem-solving skills, ensuring reliability and attention to detail in high-pressure environments. Committed to leveraging time management and strategic planning to achieve career goals focused on expanding business opportunities and fostering collaborative success.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Director - Deliveries and Removals Services
Phoenix Deliveries And Removals
London
2025.05 - Current
- Founded and managed a successful delivery and removals business, overseeing all daily operations independently
- Coordinated logistics, route planning, scheduling, and customer bookings to ensure efficient service delivery
- Delivered high-value goods and household items safely while maintaining excellent customer satisfaction
- Built strong client relationships through professionalism, reliability, and consistent service quality
- Managed business administration including invoicing, payments, quotations, and customer communications
- Demonstrated strong leadership, organisation, and problem-solving skills in a fast-paced environment
- Handled heavy lifting, loading, and transportation while following health and safety procedures
- Developed the business through repeat customers, referrals, and positive customer feedback
- Adapted quickly to changing schedules, urgent requests, and operational challenges
- Maintained company vehicles and ensured compliance with transport and safety standards
Youth Football Coach
Universal FC
London
2023.02 - 2025.05
- Conducted regular player assessments to identify areas of improvement.
- Coordinated practice sessions to enhance team coordination.
- Fostered positive environment, resulting in increased player satisfaction.
- Elevated team competitiveness with thorough game plan analysis.
- Developed players' skills for improved match performance.
- Increased team performance by implementing strategic training plans.
- Led community outreach initiatives, increasing club's local engagement and support.
- Built player strength and technique through strategic direction and mentoring.
- Studied team and individual players to determine best methods for coaching football.
- Delivered empowering leadership, embodying calm demeanour and ethical approach to team sports play.
Fast food delivery driver
Deliveroo and Uber Eats
London
2021.04 - 2022.12
- Managed efficient routes to enhance delivery times.
- Collected orders from various restaurant locations quickly.
- Delivered to customers on time by following pre-calculated route and schedule.
- Completed deliveries with smile and patient, personalised service.
cleaner operative
Sodexo
London
2020.12 - 2021.04
- Kept communal areas tidy and well-organised for optimal functionality.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Used correct procedures to clean floors, communal areas and work spaces.
Chef assistant
Ivy Asia St Pauls
London
2020.01 - 2020.04
- Assisted chefs with food preparation and kitchen setup during busy service periods
- Maintained high standards of cleanliness and hygiene throughout the kitchen
- Washed dishes, utensils, and kitchen equipment efficiently to support operations
- Prepared ingredients including vegetables, sauces, and garnishes
- Followed food safety, sanitation, and health regulations at all times
- Supported kitchen staff with stock organisation and deliveries
- Worked effectively under pressure in a fast-paced hospitality environment
- Helped maintain smooth kitchen operations through teamwork and communication
- Managed waste disposal and cleaning duties to ensure an organised workspace
Restaurant Team Member
Papa Johns Pizza
2018.04 - 2020.04
- Demonstrated strong multitasking abilities by juggling multiple orders simultaneously without compromising on service quality or speed.
- Actively participated in training sessions to enhance personal skills and knowledge about restaurant operations.
- Adhered strictly to food safety guidelines whilst preparing dishes, ensuring high quality standards were met consistently.
- Ensured smooth restaurant operations by coordinating with other team members effectively.
- Assisted in preparation of meals, improving kitchen efficiency.
- Handled cash transactions accurately, eliminating errors at the till.
- Upheld a friendly and welcoming atmosphere for all guests through positive interactions.
- Managed inventory levels efficiently, reducing waste and unnecessary costs.
- Worked efficiently under pressure during busy periods, ensuring seamless service delivery.
- Responded to customer queries with professionalism, ensuring satisfaction.
- Maintained high standards of cleanliness in the kitchen to adhere to health regulations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
NVQ Level 3 - Sports and Physical Activity
Lambeth College
City of london 2023.09 - 2025.04
Skills
- Customer service
- Communication
- Time management
- Organisation
- Problem-solving
- Reliability
- Teamwork
- Working under pressure
- Attention to detail
- Growth initiatives
- Business development
Websites
Affiliations
- Gym
Languages
Spanish
Native
English
Fluent
Catalan
Native
Portuguese
Intermediate
Italian
Intermediate
French
Elementary
Who is Aran?
I work hard for my family.
Timeline
Director - Deliveries and Removals Services
Phoenix Deliveries And Removals
2025.05 - Current
NVQ Level 3 - Sports and Physical Activity
Lambeth College
2023.09 - 2025.04
Youth Football Coach
Universal FC
2023.02 - 2025.05
Fast food delivery driver
Deliveroo and Uber Eats
2021.04 - 2022.12
cleaner operative
Sodexo
2020.12 - 2021.04
Chef assistant
Ivy Asia St Pauls
2020.01 - 2020.04
Restaurant Team Member
Papa Johns Pizza
2018.04 - 2020.04