Summary
Overview
Work history
Custom
Timeline
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Araminta Baylis

Devon

Summary

I am currently working for a tech start-up company “Ski Bro” in the customer success team handling in and out bound calls and assisting with ad hoc projects, sales initiatives, and cross functional work to drive the commercial success. I have over 10 years customer service experience which includes Sales/ Administrative & customer service roles.

Overview

11
11
years of professional experience

Work history

Customer Success Manager

Ski Bro
11.2022 - Current
  • Responsible for responding to high volumes of inbound leads for Ski Lessons & Activities either by phone, live chat or email with the aim of moving the customer closer to booking with each interaction
  • Motivated by customer satisfaction and KPI's
  • Driven in building long-lasting relationships troubleshooting when blockers arrive not shying away from difficult conversations
  • Works well under pressure and is good at multitasking with both speed and attention to detail
  • Works well as part of a team and individually on-site or remotely.

Sales co-ordinator

East Of Exe
Exeter, Devon
05.2023 - 11.2024
  • Supported sales & lettings teams with well-coordinated administrative operations.
  • Handled diary management for smooth-running administration processes.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Negotiated rates with suppliers and managed relations to maintain adequate levels of quality supplies.
  • Managed the window cards, restructuring based on new properties.

Senior Account Executive

Situ
09.2021 - 11.2022
  • Working alongside Travel & Relocation Management agencies
  • Sourcing serviced apartments for Film Crew/ VIP and productions teams
  • Managing enquiries in a logical order making sure that clients receive only the best service
  • Ensure that clients and guests receive all necessary check-in and apartment information in a professional and timely manner
  • Ensuring that client invoices are processed correctly and delivered in a professional and timely manner
  • Assisting guests and clients to resolve any issues both prior to and during a booking
  • Ensure that internal systems are maintained and updated correctly and in a timely manner
  • Apart from ensuring monthly revenue targets are met or exceeded.

Customer Service Advisor

VX-3
03.2020 - 09.2021
  • Supporting the Customer Services Manager with daily tasks and adhoc projects to improve the department
  • Providing additional and in-depth product knowledge including sourcing and fabrics to our customers/ liaising with the factories in Pakistan & Europe
  • Processing any order amendments as priority for the Warehouse
  • Handling any stock queries and communicating with retail stores to locate stock for customers and pass on sales
  • Problem solving with Production Team on any potential QC issues highlighted by customers and coming to resolution in a timely fashion
  • Supporting the Marketing Team by raising orders for samples and ensuring these are delivered in good time
  • Chasing up tracking enquiries with mail service providers and updating customers accordingly.

Booking Agent

The Body Camp Ibiza, Kingsbridge
03.2017 - 03.2020
  • Booking Agent
  • Dealing with new leads
  • Travel management & Travel Booking
  • Diary Management
  • Company expenses/ Petty Cash.

Office Manager

20.20 Design, London
01.2014 - 02.2017
  • Writing reports for senior management and delivering presentations
  • Responding to customer enquiries and complaints
  • Minute Taking
  • Reviewing and updating health and safety policies
  • Diary Management
  • Health & Safety / Fire Warden
  • Arranging regular testing for electrical equipment and safety devices.

Custom

References on request.

Timeline

Sales co-ordinator

East Of Exe
05.2023 - 11.2024

Customer Success Manager

Ski Bro
11.2022 - Current

Senior Account Executive

Situ
09.2021 - 11.2022

Customer Service Advisor

VX-3
03.2020 - 09.2021

Booking Agent

The Body Camp Ibiza, Kingsbridge
03.2017 - 03.2020

Office Manager

20.20 Design, London
01.2014 - 02.2017

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Araminta Baylis