Arafatul Alam Bishal
London,United Kingdom
Summary
Dedicated professional specializing in customer service and retail operations, enhancing customer satisfaction through effective communication and problem-solving. Proven track record of team collaboration and utilizing technical support knowledge to streamline processes. Proficient in retail software and customer relationship management systems, focusing on building long-term client relationships. Committed to leveraging skills in dynamic environments to drive business success and achieve growth.
Overview
6
6
years of professional experience
Work history
Duty Manager
2024.11 - 2026.05
- Assisted in delivering high standards of service to local and international guests.
- Addressed customer complaints and resolved issues in a timely manner.
- Supported team coordination and collaboration.
- Met sales targets consistently by motivating the team towards achieving common goals.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
Crew Member
Burger King
London, UK
2023.11 - 2024.08
- Provided personalised customer service fostering loyalty amongst clients.
- Supported management in administrative tasks enhancing operational efficiency.
- Collaborated with team members to maintain friendly work environment promoting productivity.
- Participated in regular stock takes helping manage supplies efficiently.
Legal Officer
Dhaka
2020.02 - 2022.10
- -Preparation of contracts, agreements, affidavits, legal notices.
- -Communicating with internal departments procurement, HR.
- -Maintaining up-to-date case records in the system and also reports to legal team progress.
- -Logging case statuses, tracking GDs, coordinating hearings, liaising with courts, investigating law enforcement agencies, and ensuring legal clearance processes are followed
Hotel receptionist
Pan Pacific Sonargaon
Dhaka, Bangladesh
2020.02 - 2021.10
- Responded promptly to customer queries, ensuring enjoyable stay.
- Provided hotel information for improved guest experience.
- Maintained security measures, protecting guest personal information and privacy.
- Managed room availability charts to ensure zero overbooking.
Education
LLB - LAW
Southeast University
Dhaka03.2019
LLM - LAW
University of Hertfordshire
London02.2025
Skills
- Legal research and drafting
- Court date management
- Professional communication skills
- Legal problem-solving
- Confidential information handling
- Analytical support and argument preparation
- Document management tools proficiency
- Scheduling efficiency
- Customer retention methodologies
- Event planning expertise
Websites
VOLUNTEERING
- We for Us, Member, -We provide Legal Solution to the Underprivileged People, -Effective initiative to that people who seek for justice
- Convocation of SEU 2018, Senior Volunteering, Dhaka, -Handling and Helping people find seating or specific locations, -Assisting elderly or disabled guests and Managing crowd flow and exits, -Communication and interpersonal skills, time management
RESEARCHES
- -Legal safeguards for human rights in times of armed conflict on a global scale: seeking justice and accountability.
- -Balancing Test Between principle of non-refoulement and national security under International Refugee Law.
Affiliations
- i am a professional Athlete and i love play Cricket, football etc.
Languages
English
Fluent
Timeline
Duty Manager
2024.11 - 2026.05
Crew Member
Burger King
2023.11 - 2024.08
Hotel receptionist
Pan Pacific Sonargaon
2020.02 - 2021.10
Legal Officer
2020.02 - 2022.10
LLB - LAW
Southeast University
LLM - LAW
University of Hertfordshire