Arafa Jahan
Winchmore Hill,Enfield
Summary
Experienced hospitality professional focused on providing exceptional customer service in fast-paced environment. Capable of ensuring smooth operations and enhancing guest satisfaction through strong interpersonal and collaboration skills. Skilled in multitasking and maintaining high standards under pressure.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Commis Waitress
Dinings SW3
South Kensington
01.2025 - Current
- Worked closely with chefs to understand menu items thoroughly-improved ability to answer customer queries confidently.
- Collaborated with kitchen staff for streamlined meal service.
- Improved customer satisfaction by delivering exceptional service.
- Polished silverware regularly – maintained elegant dining environment.
- Served meals in a timely manner, contributing to smooth restaurant operations.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Delivered exceptional customer service by attentively responding to guest inquiries and requests.
Waitress
Kacchi Dine
Chattogram
09.2023 - 06.2024
- Supported fellow team members during busy periods for optimal efficiency.
- Prepared tables prior to service – enhanced dining experience for patrons.
- Maintained clean and organised workspace for efficient operations.
- Assisted with table setting, ensuring a welcoming atmosphere.
- Worked closely with chefs to understand menu items thoroughly-improved ability to answer customer queries confidently.
Housekeeper
Hotel Agrabad
Chattogram
09.2022 - 08.2023
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Made beds daily to ensure a neat bedroom area.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
Sales assistant
Shwapno
Chattogram
03.2021 - 07.2022
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Store manager
Index Pharmaceuticals
Chattogram
04.2019 - 12.2020
- Assisted customers in locating products around the shop floor promptly.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
Education
Master of Science - International Business Management
Buckinghamshire New University
High Wycombe 01.2025 - 01.2026
Bachelor of Arts - English
Southern University
Chittagong 01.2020
Skills
- Customer service
- Time management
- Effective communication
- Proactive customer service
- Multi-Tasking efficiency
Visa Status
Graduate Visa, Full Time Work Permission.
Certification
1) Certificate of: Youth Leadership In community social work: Government Intervention
2) Certificate of: Leadership practices at community
3) 1st in debate competition
Timeline
Commis Waitress
Dinings SW3
01.2025 - Current
Master of Science - International Business Management
Buckinghamshire New University
01.2025 - 01.2026
Waitress
Kacchi Dine
09.2023 - 06.2024
Housekeeper
Hotel Agrabad
09.2022 - 08.2023
Sales assistant
Shwapno
03.2021 - 07.2022
Store manager
Index Pharmaceuticals
04.2019 - 12.2020
Bachelor of Arts - English
Southern University