ARAD HAGHGOO
Luton,United Kingdom
Summary
I am a dynamic and reliable individual with strong verbal and written communication skills and solid experience in customer service and relationship management. I work effectively within teams and take pride in being dependable, organised, and proactive in everything I do. I am comfortable working under pressure and approach challenges with a practical, problem-solving mindset. I adapt quickly to new environments and responsibilities, and I am confident using Microsoft Office to a high standard. I have experience with cash handling and sales techniques, and I consistently focus on accuracy and attention to detail. I also hold a full UK driving licence, which allows me to remain flexible and dependable across different roles and locations.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Engineering Teacher
QTS Programme
2025.09
- Planned and delivered structured engineering lessons to secondary students, combining theory and practical application.
- Prepared engaging teaching materials, presentations, and workshop-based learning activities.
- Managed classroom behaviour effectively to maintain a safe and focused environment.
- Assessed student understanding and adapted lesson delivery to support different learning needs.
- Maintained safeguarding standards and upheld professional teaching expectations.
Bartender / Waiter
The Red Lion
Luton
2025.09 - 2025.10
- Provided efficient and friendly service in a busy pub environment during evening and weekend shifts.
- Prepared and served drinks accurately while maintaining speed and quality under pressure.
- Handled cash and card transactions using POS systems with accuracy and accountability.
- Maintained cleanliness, restocked supplies, and supported smooth daily operations.
- Contributed to a positive team environment and high customer satisfaction.
Teaching Assistant (1:1)
Houghton Regis Primary School
2024.07 - 2025.07
- Delivered one-to-one and small group support to pupils, including children with SEND.
- Assisted teachers with lesson preparation, classroom organisation, and behaviour management.
- Supported student progress in literacy and numeracy through structured interventions.
- Monitored pupil wellbeing and contributed to maintaining a safe, inclusive learning environment.
- Built positive relationships with pupils, staff, and parents to support overall development.
Waiter
Wilding Fine Dining
2023.02 - 2023.04
- Delivered attentive, professional service in a high-standard fine dining setting.
- Managed multiple tables while ensuring consistent customer satisfaction.
- Took accurate food and drink orders and coordinated closely with kitchen staff.
- Maintained presentation standards and strong attention to detail.
Customer Service Representative
Harrods
2022.06 - 2022.08
- Managed high volumes of inbound calls relating to sales, deliveries, and customer concerns.
- Resolved complex issues professionally while maintaining premium brand standards.
- Accurately updated customer records using CRM systems.
- Worked to performance targets and service-level agreements in a fast-paced contact centre environment.
- Demonstrated resilience, problem-solving ability, and strong verbal communication skills.
Sales Assistant
Screwfix
2022.01 - 2022.04
- Advised trade and retail customers on tools, materials, and product specifications.
- Processed transactions efficiently and maintained accurate cash handling procedures.
- Supported stock control, deliveries, and warehouse organisation.
- Worked effectively during high-volume trading periods while maintaining service standards.
Sales Assistant
Beauty Base
2021.06 - 2021.08
- Provided personalised customer service and product recommendations.
- Processed payments accurately and maintained till accountability.
- Supported promotional displays and ensured store presentation standards were upheld.
Data Entry Clerk
Hammersmith & Fulham Council
2017.02 - 2017.03
- Updated and maintained confidential digital records with high accuracy.
- Ensured compliance with data protection and information security standards.
- Supported administrative staff with general office and clerical tasks.
Education
Oxford Brookes University
2020.01 - 2023.01
undefined
William Morris Sixth Form
2018.01 - 2020.01
undefined
Fulham College Boys' School
2013.01 - 2018.01
Skills
- Verbal and written communication
- Customer service and relationship management
- Team collaboration and reliability
- Organisation and time management
- Effective pressure management
- Problem-solving and adaptability
- Microsoft Office proficiency
- Attention to detail
- Basic cooking skills
- Cash handling expertise
- Sales techniques
- Strong written communication
- Telephone manners
- Email correspondence expertise
- Full UK driving license
Languages
English
Native
Persian
Fluent
Timeline
Engineering Teacher
QTS Programme
2025.09
Bartender / Waiter
The Red Lion
2025.09 - 2025.10
Teaching Assistant (1:1)
Houghton Regis Primary School
2024.07 - 2025.07
Waiter
Wilding Fine Dining
2023.02 - 2023.04
Customer Service Representative
Harrods
2022.06 - 2022.08
Sales Assistant
Screwfix
2022.01 - 2022.04
Sales Assistant
Beauty Base
2021.06 - 2021.08
Oxford Brookes University
2020.01 - 2023.01
undefined
William Morris Sixth Form
2018.01 - 2020.01
Data Entry Clerk
Hammersmith & Fulham Council
2017.02 - 2017.03
undefined
Fulham College Boys' School
2013.01 - 2018.01