Araci Jesus
Seixal, Portugal
Summary
Hardworking and supportive Team Leader with 6 years of experience leading teams. Diplomatic and friendly with proven commitment to employee training and bringing necessary experience and knowledge to tackle any operational demand and enhancing employee satisfaction and business success. Cautious and dedicated to critical thinking and conflict resolution, proactive reorganization for optimized safety and efficiency.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Claims Adjuster
AIG Europe S.A.
Lisbon, Lisbon
09.2013 - Current
- Receive claims and analyze to determine Insured's liability
- Keep clients well-informed of claim updates and case progress.
- Provide claims advice to clients, managing expectations and explaining claims processing timelines.
- Determine coverage and relevance for accurate claim assessments.
- Escalate critical claims or complex situations to Manager for review.
- Build and manage effective internal and external relationships with all involved parties.
- Handled claims and communications within established service level agreements.
Team Coordinator
AIG Europe S.A.
Lisbon, Lisbon
09.2013 - Current
- Train and assign tasks to team members.
- Optimize workflow by providing technical support and identify issues than need immediate action.
- Ensured client satisfaction and coordinate team to comply with organization guidelines and best practices.
- Schedule meetings to discuss cases and solve pending situations.
- Communicated with clients and business partners regarding procedures and pending cases.
- Submit reports to managements.
- Review procedures to determine specifications and quality standards.
- Manage submission from team to meet timely deadlines.
- Address client complaints and resolve issues.
Fraud Investigations Adjuster
UON Consulting S.A.
Lisbon, Lisbon
10.2010 - 01.2012
- Gather and organize information and documentation from the field investigator to elaborate the final investigation report.
- Analyze witnesses and claimants testimonies and verify allegation details.
- Collaborate in complex investigations into fraudulent claims.
- Undertake training regularly to identify fraudulent claims situations.
- Produce reports to present in court for prosecution to make decisions on fraudulent cases.
- Meet investigation deadlines from start to finish.
- Made recommendations to management on changes in procedures and processes to prevent future fraud incidents.
Document Controller
AXA
Lisbon, Lisbon
03.2010 - 09.2010
- Contribute to accurate and efficient quality checks, ensuring error-free results.
- Store documents using cloud-based systems to drive efficiencies.
- Manage requests for access to documentation, maintaining confidentiality.
- Handle incoming correspondence and technical information, distributing as directed.
Back Office Assistant
Victoria Seguros
Lisbon, Lisbon
04.2009 - 02.2010
- Ensure efficient daily office functions, supporting the claims adjusters' team.
- Daily office operations.
- Process invoices and payments using accounting software.
- Receive internal and external communications, calls and emails.
- Sort and distribute incoming mail to correct recipients.
- Respond promptly to telephone enquiries from clients, vendors and customers.
Call Centre Operator
AXA
Lisbon, Lisbon
01.2008 - 04.2009
- Provide update about ongoing claims and insurance products.
- Reduced average call waiting time.
Banking Assistant
CGD
Lisbon, Lisbon
09.2007 - 12.2007
- Open new bank accounts for customers.
- Maintain accurate records and documentation.
- Handle calls, emails and face-to-face assistance.
Education
University Degree - Sociology
10.2002 - 06.2006
Initial Training of Trainers - Trainee
09.2006 - 11.2006
(98%) – Level B1 - English
01.2010 - 05.2013
Insurance Activity Initiation - Insurance
11.2012 - 02.2013
Spanish course - Spanish
04.2013 - 05.2013
Emotional intelligence negotiation - Emotional intelligence
01.2018 - 01.2018
GENERAL LIABILITY - PRACTICAL CASES - GL
04.2021 - 04.2021
Spanish course - Spanish
01.2023 - 06.2023
Skills
- Employee motivation techniques
- Departmental management
- Technical support and team oversight
- Logistical planning and stakeholder management
- HR policies and procedures
- Task delegation
- Deadline and Employee management
- Client relationship building
Languages
English
Fluent
Spanish
Advanced
Timeline
Iberlinguas - Spanish course, Spanish
01.2023 - 06.2023
APS - GENERAL LIABILITY - PRACTICAL CASES, GL
04.2021 - 04.2021
APS - Emotional intelligence negotiation, Emotional intelligence
01.2018 - 01.2018
Claims Adjuster - AIG Europe S.A.
09.2013 - Current
Team Coordinator - AIG Europe S.A.
09.2013 - Current
IEFP - Spanish course, Spanish
04.2013 - 05.2013
APS - Insurance Activity Initiation, Insurance
11.2012 - 02.2013
Fraud Investigations Adjuster - UON Consulting S.A.
10.2010 - 01.2012
Document Controller - AXA
03.2010 - 09.2010
Wall Street English - (98%) – Level B1, English
01.2010 - 05.2013
Back Office Assistant - Victoria Seguros
04.2009 - 02.2010
Call Centre Operator - AXA
01.2008 - 04.2009
Banking Assistant - CGD
09.2007 - 12.2007
NHK - Initial Training of Trainers, Trainee
09.2006 - 11.2006
ISCTE - University Degree, Sociology
10.2002 - 06.2006
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