Arabella Meyers
Exeter
Summary
Dedicated and results-driven professional with extensive experience in the energy sector, specializing in customer relationship management, contract management and compliance. Proven track record in effectively resolving disputes and managing sensitive situations with empathy and professionalism. Strong analytical skills enable data-driven decision-making and strategic problem-solving. Adept at building collaborative relationships with stakeholders to enhance service delivery and customer satisfaction. Committed to driving operational efficiency and ensuring adherence to regulatory standards in a dynamic environment.
Overview
11
11
years of professional experience
Work history
Customer Service Energy Specialist
EDF energy
06.2017 - 10.2024
- I am now a Stage 2 Complaints Consultant. I address customer complaints related to energy usage and service disruptions. I conduct investigations to understand the root causes of issues, ensuring that resolutions are both effective and timely. My analytical skills are vital in identifying recurring problems, and proposing solutions to enhance service quality. This experience equips me with a solid foundation in complaint resolution, and stakeholder engagement.
- I went on to be part of the Bereavement Support team, and I handled sensitive cases involving customers who had experienced loss. I provided compassionate assistance, while ensuring that accounts were managed with care and respect. This role enhanced my skills and ability to navigate complex emotional situations, as I balanced the need for effective resolution with a high level of empathy. My experience in this role, developed my commitment to customer service and my ability to handle challenging scenarios delicately.
- Initially, I was a Debt Specialist at EDF; I was responsible for overseeing the collection of outstanding payments, and managing accounts to reduce rates. I developed effective communication strategies to negotiate payment plans with customers, demonstrating strong problem-solving skills, and a customer-centric approach. My ability to analyse data and identify trends allowed me to implement targeted initiatives that improved collection rates, and fostered positive customer relationships.
Customer Service Representative
Sitel New Look
Exeter
10.2014 - 06.2017
- I was a customer service representative, I started by taking inbound calls from customer and answering their queries
- I then progressed in responding to customers via e-mail
- I then progressed onto the social media team, which required me to answer customer queries both privately and publicly.
Sales advisor
EMCAS
Exeter
07.2014 - 10.2014
- This job role was highly target driven and involved calling up customers that have been miss-sold by the high street lenders, and I helped them to claim their money back through a quick assessment over the phone
- This was a very busy call centre that also included working in a strong team.
Eco Lifestyles Marketing
Exeter
03.2014 - 07.2014
- My job involved calling the local homeowners in the south west area promoting solar panels, creating leads that can be turned into sales
- Also giving costumers information they may want to know about the solar panels and taking their details when required.
Education
NVQ Level 2 Diploma Hairdressing -
Heat Academy
VRQ Level 2 Diploma Men And Women’s Hairdressing - undefined
Exeter College
BTEC ICT L2/3; First Aid; 6 GCSEs including English and maths - undefined
Queen Elizabeth Community College
Skills
- Stakeholder Engagement
Experience working collaboratively with various stakeholders to achieve common goals - Customer Service Excellence
Proven ability to provide high-quality support and resolution to customer inquiries and complaints - Problem-Solving
Strong aptitude for identifying issues and implementing effective solutions in a timely manner - Contract Management
Proficient in managing energy contracts, ensuring compliance with terms and conditions while optimizing service delivery
- Time Management
Proven ability to prioritize tasks effectively and manage multiple responsibilities under tight deadlines - Effective Communication
Strong verbal and written communication skills, adept at conveying complex information clearly and empathetically - Analytical Thinking
Ability to analyze data and trends to inform decision-making and improve processes - Adaptability
Ability to adjust to changing circumstances and new challenges in a dynamic work environment
References
References available on request
Timeline
Customer Service Energy Specialist
EDF energy
06.2017 - 10.2024
Customer Service Representative
Sitel New Look
10.2014 - 06.2017
Sales advisor
EMCAS
07.2014 - 10.2014
Eco Lifestyles Marketing
03.2014 - 07.2014
VRQ Level 2 Diploma Men And Women’s Hairdressing - undefined
Exeter College
BTEC ICT L2/3; First Aid; 6 GCSEs including English and maths - undefined
Queen Elizabeth Community College
NVQ Level 2 Diploma Hairdressing -
Heat Academy
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