Aquino Lieu
London
Summary
Dynamic healthcare professional with over eight years of experience in mental health, leadership, education, and service improvement. Committed to empowering individuals—patients, staff, and teams alike—driving efforts to help others reach their fullest potential. Proven success in championing initiatives that foster meaningful change in care quality, workforce development, and patient outcomes across Australia and the UK. Expertise in creating supportive learning environments and embedding sustainable systems cultivates a culture where everyone feels seen, valued, and capable of delivering excellence.
Overview
9
9
years of professional experience
Work History
Clinical Service Educator & Quality Lead
Cygnet Healthcare
06.2024 - Current
- Identifying areas for improvement amongst the teams and developing training modules to increase the team’s work flow and ensure a safe environment for the patient cohort.
- Responsible for managing internal quality compliance that contributes to the overall performance of the service by working closely with the quality and compliance managers. After being appointed quality lead, within less than 2 months changed the internal quality rating from ‘Inadequate’ to ‘Good’.
- Embedding and managing processes and policies within the hospital. Ensuring we are kept up to date with the latest protocols.
- Mentors and coaches graduate nurses, and develop training programs that is delivered monthly throughout their preceptorship training.
- Involved in the team that over turned the hospital’s CQC (Care Quality Commissioner) rating from Inadequate to Good.
- Developed a PICU training program and assisted with opening a new service line at Cygnet Harrow.
- Introduced new structural formats such as nursing documentation and processes, to streamline the team’s productivity.
Clinical Team Leader
Cygnet Healthcare
02.2022 - 04.2024
- Led a multi-disciplinary team to provide patient-centred care, ensuring that all members worked collaboratively with a focus on patient recovery and well-being.
- Supervised a core team of registered nurses and support workers, offering regular clinical supervision, performance feedback, and professional development support.
- Developed and delivered targeted training workshops, focusing on identified knowledge gaps and improving clinical practice across the team.
- Contributed to the improvement of KPIs by working closely with staff to empower them with the tools and knowledge needed to meet set targets.
- Ensured compliance with regulatory standards, overseeing audits, and ensuring the highest quality of care.
- Promoted a culture of continuous learning by mentoring and coaching nursing staff, including preceptive nurses.
Acting Ward Manager
Cygnet Healthcare
09.2023 - 01.2024
- Provided strategic and operational leadership across the ward, ensuring the delivery of safe, high quality, and efficient mental health services.
- Supervised and supported Clinical Team Leaders, offering regular managerial supervision, coaching, and guidance on team performance and service delivery.
- Supported the ongoing development and training of staff, promoting a learning environment through structured training and knowledge-sharing sessions.
- Oversaw daily operations, including staffing, resourcing, and ward coordination to ensure service continuity and compliance.
- Managed ward compliance with financial and operational budgets, by allocating resources that aligned with the service’s needs.
- Led performance improvement initiatives by introducing champions for key areas, aiming to enhance team coaching and improve overall KPI outcomes.
- Developed and implemented user-friendly process guides to strength team understanding of ward systems, improve consistency, and reduce errors.
- Maintained strong communication with senior management, reporting on ward performance and areas for improvement.
Associated Nurse Unit Manager
Monash Health
01.2021 - 01.2022
- Coordinated the day to day operations of the ward to ensure safe and best practice was upheld by the team.
- Acted as a mentor for newly graduated nurses and facilitated performance improvement plans.
- Co-lead Safewards Initiative to reduce restrictive practices on the ward.
Registered Mental Health Nurse
Monash Health
01.2017 - 01.2021
- Delivered acute mental health care in collaboration with multi-disciplinary teams.
- Co-lead Safewards Initiative on the ward.
- Supported the education of student nurses and graduate nurses.
Education
Masters - Advanced Clinical Nursing in Mental Health Nursing
Monash University
Melbourne12.2019
Bachelor - Business Administration And Nursing
Australian Catholic University
Melbourne12.2016
Skills
- Mentorship in healthcare
- Service enhancement
- Staff Training & Organisational Development
- Quality assurance auditing
- Strategic policy application
- Strategic Communication & Stakeholder Engagement
- Workforce resource management
- Systems Thinking & Innovation
Accomplishments
PICU poster was nominated for the Royal College of Psychiatry International Congress 2025. This has been presented and published.
Timeline
Clinical Service Educator & Quality Lead
Cygnet Healthcare
06.2024 - Current
Acting Ward Manager
Cygnet Healthcare
09.2023 - 01.2024
Clinical Team Leader
Cygnet Healthcare
02.2022 - 04.2024
Associated Nurse Unit Manager
Monash Health
01.2021 - 01.2022
Registered Mental Health Nurse
Monash Health
01.2017 - 01.2021
Masters - Advanced Clinical Nursing in Mental Health Nursing
Monash University
Bachelor - Business Administration And Nursing
Australian Catholic University
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