Muhammad Zahid

• Defined and implemented organisational policies, rules and regulations.
• Planned and directed general operations to meet organizational goals.
• Attended public speaking events to deliver presentations.
• Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
• Facilitated safe evacuations in dangerous environments.
• Provided emergency response in hazardous situations.

• Majestic Solicitor
• Managed time effectively to meet deadlines.
• Took on additional tasks on manager's request.
• Used problem-solving skills to resolve challenges and prioritise workload.
• Completed assigned work within deadlines and to company standards.
• Answered phone calls and emails for management team during busy periods.
• Maintained orderly files with updated, easily accessible information for staff.
• Provided printing, photocopying scanning support to colleagues.

• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
• Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
• Completed thorough incident reports, recording exact observations, occurrences and witness statements.

• Al-Azmat Law Associates
• Reviewed legal documents for accuracy and compliance.
• Handled case documentation safely and securely for optimised client confidentiality.
• Assessed and summarised legal reports for client communications.
• Supported legal representatives during court case presentation.

• Work With an NGO
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

Marks: 401 out of 800

Marks: Passed with 75%

Honors: Passed with commendation