AQSA ZAFAR
Greater London
Summary
Accomplished professional with expertise in financial reconciliation, income and expenditure reporting, and audit support. Proficient in managing invoicing, refunds, and compliance, with a strong focus on issue resolution. Demonstrates effective client communication and administrative coordination skills, supported by experience with various financial software including Microsoft Dynamics 365 and QuickBooks. Proven ability in month-end closure processes and credit control management, ensuring confidentiality and discretion.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Corporate Income Officer – Resources
Richmond and Wandsworth Council
Wandsworth, London
06.2020 - 01.2024
- Processed and reconciled high volumes of cash, cheque, and card payments, ensuring compliance with financial procedures.
- Prepared and controlled banking, petty cash, change orders, and departmental vouchers, maintaining strict reconciliation.
- Investigated and resolved payment discrepancies and chargebacks, advising internal departments and external customers.
- Generated financial control reports to highlight irregularities and support service departments with transaction data.
- Operated tills and managed floats to ensure timely allocation of payments to customer accounts.
- Assisted in system testing by identifying faults and implementing improvements to income processes.
- Collaborated with colleagues to share workloads during peak periods, supporting wider Financial Management functions.
- Recommended more efficient income management practices to senior officers for service improvement.
Challenges and Compliance Officer – Resources
Richmond and Wandsworth Council
Twickenham, Richmond upon Thames
11.2018 - 06.2020
- Reconciled incoming payments and verified enforcement income accurately.
- Investigated discrepancies, processing refunds and chargebacks efficiently.
- Generated daily reports and monthly statistics for management review.
- Issued invoices through Capita Integra and managed DVLA report processing.
- Supported audits, ensuring compliance with regulations and standards.
- Managed correspondence to facilitate communication across departments.
- Oversaw stationery orders to maintain adequate supplies.
Accounts Assistant & Administrator
Hampton Hill Services Ltd
Hampton, Richmond upon Thames
01.2016 - 07.2018
- Streamlined invoicing, credit notes, petty cash, and expense tracking processes.
- Coordinated cross-departmental invoicing efforts and addressed queries promptly.
- Assisted in monthly closings, ensuring timely task completion.
- Prepared detailed financial reports to enhance decision-making.
- Managed petty cash transactions, safeguarding company resources.
- Maintained accurate accounting records to facilitate month-end reconciliation.
- Liaised with debt collectors to secure timely payments.
- Delivered payroll and administrative support to improve operational efficiency.
Claims Administrator
City Link
Park Royal, Brent
04.2014 - 12.2015
- Managed end-to-end handling of liability claims, ensuring compliance with company policies.
- Investigated reported incidents to identify fraudulent activities promptly.
- Streamlined administrative procedures to enhance claims processing efficiency.
- Liaised with depots and drivers to resolve claim queries effectively.
- Reviewed incoming claims documentation for completeness and validity.
- Prioritised urgent cases for prompt attention and resolution.
- Regularly updated claim status to maintain clear communication among all parties.
Stock Assistant
Lindt & Sprungli UK Ltd
East Bedfont, Hounslow
12.2013 - 12.2013
- Short Term Contract
Marketing Assistant
Rackspace Technology
Hayes, Hillingdon
03.2013 - 09.2013
- Short Term Contract
Sales & Marketing Executive
Phoenix Apparel
12.2012 - 03.2013
- Freelance
Studio Floor Manager
The Jewellery Channel
10.2012 - 01.2013
- Fixed Term Contract
Supervised Contact Worker
Slough Borough Council
Slough, West Berkshire
07.2010 - 10.2011
- Freelance
Data Entry Clerk
DHL Express
Hounslow, Middlesex
09.2008 - 03.2009
- Fixed Term Contract
Education
Certificate of Higher Education - Events Management
University of Gloucestershire
CheltenhamA-Levels - Business Studies, Media Studies, Photography
Spelthorne College
IGCSE - English, Mathematics, ICT, Business Studies, RE, Urdu Language
The Cardinal School
Skills
- Financial reconciliation
- Income and expenditure reporting
- Audit support
- Operational assistance
- Invoicing and refunds management
- Compliance and issue resolution
- Client communication
- Record keeping
- Administrative coordination
- Microsoft Office Suite
- Sage 200 software
- Capita Integra system
- Civica Financials software
- OpenAccounts platform
- Oracle applications
- Microsoft Dynamics 365 software
- QuickBooks accounting
- Xero accounting software
- CRM systems management
- Windows operating system
- Internet Explorer browser
- Gmail communication platform
- Logistical organisation
- Informed decision making
- Report-writing
- Financial literacy
- Month-End closure experience
- Credit control knowledge
- Discretion and confidentiality
- Data Entry
- Accounts Payable and Receivable (AP/AR)
- Online researching
Certification
- Family Group Conference (FGC) Coordinator Training Research Informed Training & Education
- Basic Bookkeeping Online Tuition First Intuition London
LANGUAGES
Urdu (Native)
Hindi (Fluent)
Punjabi (Intermediate)
Gujarati (Intermediate)
References
Available on request.
Timeline
Corporate Income Officer – Resources
Richmond and Wandsworth Council
06.2020 - 01.2024
Challenges and Compliance Officer – Resources
Richmond and Wandsworth Council
11.2018 - 06.2020
Accounts Assistant & Administrator
Hampton Hill Services Ltd
01.2016 - 07.2018
Claims Administrator
City Link
04.2014 - 12.2015
Stock Assistant
Lindt & Sprungli UK Ltd
12.2013 - 12.2013
Marketing Assistant
Rackspace Technology
03.2013 - 09.2013
Sales & Marketing Executive
Phoenix Apparel
12.2012 - 03.2013
Studio Floor Manager
The Jewellery Channel
10.2012 - 01.2013
Supervised Contact Worker
Slough Borough Council
07.2010 - 10.2011
Data Entry Clerk
DHL Express
09.2008 - 03.2009
Certificate of Higher Education - Events Management
University of Gloucestershire
A-Levels - Business Studies, Media Studies, Photography
Spelthorne College
IGCSE - English, Mathematics, ICT, Business Studies, RE, Urdu Language
The Cardinal School
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