AQSA NAVEED
Glasgow
Summary
I am a hard-working individual with a keen interest in work, I keep myself busy through a variety of ways; volunteering and working. Also, I am very keen to develop my communication skills as I know this will benefit me in my personal and professional life. Through my previous experience, I have developed a great level of communication and a keen eye for detail, alongside being highly trustworthy, which can be further enhanced through more experience. I am a very dedicated learner who puts a lot of effort into things and is always very well-presented with good time-keeping skills.
Overview
7
7
years of professional experience
Work history
Sales representative
Sahara Scents Perfume Store
Glasgow
2025.03 - Current
- Facilitated comprehensive training on Middle Eastern and niche fragrances to foster understanding and appreciation of unique scent profiles.
- Assured correct filling of fragrance oil bottles and accurate labelling to maintain product integrity and customer satisfaction.
- Oversaw packaging of Christmas orders and perfume gift sets to ensure quality and timely delivery. Coordinated with team members to optimise workflow and enhance overall efficiency. Managed inventory levels to meet demand during peak seasons.
- Explains fragrance notes to assist customers in making informed choices about products.
- Oversaw management of social media marketing platforms such as Instagram and TikTok. Developed creative content strategies to effectively promote perfumes and strengthen brand identity. Led efforts to enhance online engagement and brand presence across social channels.
Customer service representative
Modest clothing
Glasgow
2024.02 - 2025.03
- Strong active listening skills to understand customer needs and provide effective solutions
- Proven ability to handle customer inquiries, complaints, and difficult situations with empathy and patience
- Skilled in problem-solving and conflict resolution, ensuring customer satisfaction
- Experience with handling customer interactions across phone, email, and live chat
- Strong multitasking abilities in fast-paced environments while maintaining accuracy and attention to detail
- Effective time management and organisational skills, consistently meeting performance targets and deadlines
Delivery Driver
Papa Johns
Glasgow
2024.01 - 2024.01
- Excelled in fast-paced environment to ensure efficient operations and high-quality service delivery.
- Facilitated on-time order fulfilment to enhance customer satisfaction and retention.
- Provide friendly service to customers to foster positive experiences and build long-term relationships.
- Delivered friendly service to ensure positive customer experiences and repeat business.
- Ensure tidy work areas to promote safety and productivity for all team members.
Retail sales associate
Deen & Dunya Store – Forth Street Branch
Glasgow
2021.01 - 2024.01
- Engaged with customers to understand needs and processed bespoke and bulk orders effectively, utilising strong communication skills to build lasting relationships.
- Categorised ladies’ dresses and menswear into specific sizes and styles, ensuring easy access and improved inventory management.
- Enhanced customer experience by recommending trending clothing styles. Achieved successful outfit coordination through strategic scarf matching. Fostered a fashion-forward shopping environment, resulting in increased customer engagement.
- Ensure systematic arrangement and cleanliness of shop floor using appropriate cleaning tools and techniques.
- Optimised cash handling and till management to improve efficiency. Achieved high levels of customer satisfaction by ensuring seamless card transaction processing. Delivered consistent financial accuracy through diligent management of cash operations.
- Utilised cataloguing techniques to organise and manage books into specific sections based on genre and subject matter.
- Managed logistics room activities, utilising packing materials and techniques to guarantee safe dispatch of online orders.
- Conducted orderly shutdown procedures for all systems and lighting, ensuring safety and compliance at day’s end.
Retail sales associate
Deen & Dunya Store – HOS Mall Branch
Glasgow
2019.06 - 2019.08
- Enhanced communication skills by assisting customers with inquiries and support needs.
- Demonstrated maturity in managing complex professional interactions during challenging situations.
- Cultivated customer service skills through direct face-to-face interactions, enhancing confidence and engagement.
- Shadowed floor manager to gain insights into operational leadership and till management processes.
- Assisted in daily operations during summer placement. Supported team in achieving project objectives. Contributed to various tasks under supervision.
Education
High School -
St Ninians High School
Giffnock, East Renfrewshire 2014.01 - 1 2020
NC Level 6 - Social Science
Glasgow Clyde College
Glasgow 2022.01 - 1 2023
NC Level 5 - Childcare and Early education
Glasgow Clyde college
Glasgow 2023.01 - 1 2024
Skills
- Communication skills
- Team collaboration
- Adaptability at work
- Driven
- Approachable demeanor
- Time management efficiency
- Customer satisfaction focus
VOLUNTARY EXPERIENCE
- Woodfarm Education Centre, Teaching Assistant, 2021-10, 2022-06, WEC IS THE FIRST FACILITY SERVING THE EDUCATIONAL, CULTURAL, AND SOCIAL NEEDS OF EAST RENFREWSHIRE’S MUSLIM COMMUNITY IN ITS 40+ YEAR HISTORY WHICH I AM PRIVILEGED TO BE A PART OF., THE KEY OBJECTIVES OF W.E.C. ARE TO ADVANCE EDUCATION, CULTURE, HERITAGE, AND RELIGION FOR THE PUBLIC BENEFIT AMONG THE RESIDENTS OF EAST RENFREWSHIRE, PARTICULARLY THE MINORITY ETHNIC MUSLIM COMMUNITY., I PARTICIPATED IN ASSISTING ONE OF THE EDUCATIONAL EVENING CLASSES FOR THE FULL ACADEMIC YEAR 1, ASSISTING AND MONITORING CHILDREN FROM THE AGE OF 10 – TO 14 YEARS AND WORKING THROUGH THE GCSE-STYLE WORKBOOK CURRICULUM
- Islamic Relief Charity Shop, Volunteer, 2020-03, 2021-05, RESPONSIBLE FOR GREETING AND ENGAGING MEMBERS OF THE PUBLIC DURING CHARITY EVENTS TO MAXIMISE DONATIONS., PROVIDED A BAG PACKING SERVICE AT A LOCAL SUPERSTORE TO RAISE FUNDS FOR A CHARITABLE CAUSE., WORKING ALONGSIDE A TEAM TO SELL MERCHANDISE THAT WOULD CONTRIBUTE TO OUR CHARITABLE FUND., RESPOND QUICKLY AND DECISIVELY TO UNEXPECTED CHALLENGES, SUCH AS POSTING ON SOCIAL MEDIA ON ALL PLATFORMS.
- St. Cadocs Primary School, Teachers Assistant, 2017-11, 2017-12, I HAVE WORK EXPERIENCE IN A LOCAL PRIMARY SCHOOL., LEARNED A LOT OF SKILLS INVOLVING COMMUNICATION SKILLS WITH THE CHILDREN AND THE STAFF, THIS HELPED ME BUILD UP MY CONFIDENCE., HELPED WITH ORGANISING THE CLASSROOM, LEARNING RESOURCES, AND CREATING DISPLAYS TO ENCOURAGE A POSITIVE LEARNING ENVIRONMENT. THIS DEVELOPED MY ORGANISATION SKILLS., PATIENCE WAS A KEY SKILL THAT WAS ALSO DEVELOPED.
Timeline
Sales representative
Sahara Scents Perfume Store
2025.03 - Current
Customer service representative
Modest clothing
2024.02 - 2025.03
Delivery Driver
Papa Johns
2024.01 - 2024.01
NC Level 5 - Childcare and Early education
Glasgow Clyde college
2023.01 - 1 2024
NC Level 6 - Social Science
Glasgow Clyde College
2022.01 - 1 2023
Retail sales associate
Deen & Dunya Store – Forth Street Branch
2021.01 - 2024.01
Retail sales associate
Deen & Dunya Store – HOS Mall Branch
2019.06 - 2019.08
High School -
St Ninians High School
2014.01 - 1 2020