Ehsan Khan
Wolverhampton,West Midlands
Summary
Supportive Recruitment and Retention Support Officer demonstrating skills in HR functions and best practices. Patient, responsive and helpful in dealing with employee needs. Devoted to elevating employee retention and preserving company culture.
Accomplished in HR with extensive experience supporting high-performing human resources departments. Improved personnel filing systems, enabling ease of update and retrieval. Demonstrated meticulous planning and organisation skills to aid office management.
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Recruitment and Retention Support Officer
City of Wolverhampton Council
Wolverhampton, West Midlands
02.2024 - Current
- Implemented customer follow up to uphold service standards.
- Maintained excellent customer satisfaction by providing in-depth support.
- Allocating recruitment campaign to the recruitment team
- Giving managers feedback on job descriptions and person specs
- Being there for my colleagues as a support officer providing the best advice and assistance
- Distributing different tasks around the team
- Training new starters and giving refresher training to team members
- Training managers to learn recruitment system
HR Support Assistant
City of Wolverhampton Council
Wolverhampton
01.2022 - 01.2024
- Main task in this role was completing the onboarding process for candidates looking to work within the council
- Processing DBS Applications
- Sending reference requests for candidates
- Creating Conditional Offer letters to candidates and sending them out along with the Job Description and Personnel Specification
- Once all Recruitment Checks are complete I create the Confirmation Letters and send them out to the successful candidate along with creating Pension Letters and sending them out too
- Sending off candidates details for medical clearance
- Completing Pre Employment Checks where candidates would attend the Civic Centre and we would verify their Right to Work documents and Qualifications along with updating them in terms of where we are in the recruitment process and giving best advice possible
- Sending off Payroll Spreadsheets to the Payroll Hub to ensure candidates get paid on time
- Dealing with queries from both Managers and Candidates
- Working alongside Managers to ensure the best service to candidates
- Allocating jobs to the Recruitment Team
- Training new team members to the right standard
HR and Administration Assistant
The Energy Comparison Service
Birmingham, West Midlands
08.2019 - 10.2021
- Worked as part of the HR and Admin Team
- One of my main roles was onboarding
- This would be primarily getting potential Sales Agents ready to go out onto the field to sell
- Within the pack I would have to get all sorts of proofs for the individuals as well as applying for there CRB's
- Along with the Onboarding there would also be a lot of admin work that would be getting done also, mainly filling out profiles on a database
- With the admin side of things, I would have to keep on top of CRB Renewals, ID Badge renewals amongst other tasks
- Providing best possible service to candidates and managers at all times keeping them aware of everything in terms of recruitment
Store Assistant
Asda - Minworth
Birmingham, West Midlands
08.2016 - 08.2019
- My duties whilst working at Asda are;
- Receiving and dealing with all initial customer communications, by phone, mail and face to face, guiding all customer issues to a satisfactory conclusion, assisting management with customer service policies, creating and maintaining customer call logs, promoting the supportive image of the company in every way possible, dealing with complaints and finding adequate solutions.
Warehouse Operative
Sainsbury's Warehouse - Hall
06.2015 - 01.2016
Education
Business Studies
Solihull College & University
Solihull 09.2012 - 05.2014
Skills
- Strong organization, administrative and interpersonal skills
- Workload and time management
- Excellent telephone manner
- Dedicated, driven and pro-active team player
- Confident communicator
- Able to remain calm in challenging situations
- Driver
- Fast learner
- All Microsoft Applications
Timeline
Recruitment and Retention Support Officer
City of Wolverhampton Council
02.2024 - Current
HR Support Assistant
City of Wolverhampton Council
01.2022 - 01.2024
HR and Administration Assistant
The Energy Comparison Service
08.2019 - 10.2021
Store Assistant
Asda - Minworth
08.2016 - 08.2019
Warehouse Operative
Sainsbury's Warehouse - Hall
06.2015 - 01.2016
Business Studies
Solihull College & University
09.2012 - 05.2014
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