Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Apurva Pande

Reading,Berkshire

Summary

Experienced professional with focus on optimizing process efficiency and quality. Drive continuous improvement by leveraging analytical skills and in-depth knowledge of process mapping and workflow analysis. Deliver solutions that enhance operational performance and streamline procedures.

Dedicated with 9 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.

Overview

10
10
years of professional experience

Work history

Process specialist

Infosys BPM
Pune, Maharashtra
05.2022 - 09.2024
  • Collaborated on cross-functional teams for problem-solving initiatives.
  • Analysed performance data, identified opportunities for improvement.
  • Implemented new procedures with a focus on safety and risk management.
  • Worked closely with Quality Assurance teams, ensured adherence to regulatory standards at all times.
  • Provided guidance and supervision to junior employees as part of their professional development.
  • Performed root cause analysis on recurring issues, implemented preventive actions.
  • Brought about increased productivity through procedural enhancements and employee training sessions.
  • Assisted teams with implementing new recommendations and revising instructions for staff.
  • Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.

Attorney Associate – 3

DWF Mindcrest
Pune, Maharashtra
03.2020 - 12.2021
  • Secured successful outcomes by providing expert legal advice in complex litigation cases.
  • Achieved client satisfaction with thorough case research and preparation.
  • Provided comprehensive legal support to colleagues, enhancing team performance.
  • Prepared detailed reports on case progress to keep clients informed and reassured.
  • Handled sensitive information with utmost discretion, maintaining strict confidentiality protocols.
  • Participated actively in professional training programmes for continuous skill enhancement.
  • Incorporated specialist knowledge to improve case understanding and outcomes.

Process specialist

Infosys BPM
Pune, Maharashtra
01.2015 - 03.2020
  • Enhanced decision-making by analyzing complex data sets.
  • Participated actively in professional trainings to maintain updated knowledge of analytics tools,.
  • Assisted teams with implementing new recommendations and revising instructions for staff.
  • Helped organizations improve customer satisfaction and achieve measurable results.

Education

Bachelor of Law (LLB) -

Central India college of Law
Nagpur, India

Bachelor of Commerce (B. Com) -

Dr. Ambedkar College
Nagpur, India

Skills

  • Quality assurance oversight
  • Knowledge of Pareto analysis in decision making
  • Process analysis
  • Risk identification
  • Performance tracking
  • Relationship Management
  • Data analysis
  • Six Sigma methodology
  • Quality Control Analysis

Affiliations

  • Listening to music
  • Travelling with family
  • Baking

Accomplishments

I have been twice awarded with client retention bonus for excellent performance throughout the year.

Many times highlighted as one of the top five performer for the month.

Appreciated by my organization by giving Spot Award.

Timeline

Process specialist

Infosys BPM
05.2022 - 09.2024

Attorney Associate – 3

DWF Mindcrest
03.2020 - 12.2021

Process specialist

Infosys BPM
01.2015 - 03.2020

Bachelor of Law (LLB) -

Central India college of Law

Bachelor of Commerce (B. Com) -

Dr. Ambedkar College
Apurva Pande