Summary
Overview
Work History
Education
Skills
Software
Certification
Projects
Timeline
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APRIL CHAO MA

APRIL CHAO MA

London

Summary

Multilingual professional with proven success communicating project status updates and engaging partners in effective relationships. Focused employee actively involved in data analytics and requirements gathering.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
4
4
Languages

Work History

Senior System Analyst

PricewaterhouseCoopers
Shanghai
01.2021 - 08.2021
  • Manage critical in- house applications as member of China Assurance Technology team
  • Build agent and deploy applications on MS Azure and DevOps
  • Conduct R&D iterative tuning of Smart Audit platform
  • Be a consultant for China business and technology users on application upgrade and issue resolution
  • Perform IT service management such as hosting operations, new implementation and upgrade for applications
  • Collaborate with global teams on various IT projects and support.
  • Escalated project-related issues quickly to help rectify problems and avoid delays.
  • Created all troubleshooting documentation and distributed it to team members and key stakeholders.

Apps Support Senior Analyst

Citi bank
Shanghai
08.2019 - 01.2021
  • Provides technical and business support for users of Citi Applications
  • Analyses applications to identify risks, vulnerabilities and security issues
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Implement application releases, from development, testing and deployment into production
  • Considers implications of the application of technology to the current environment.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Product Support Engineer

Microsoft
Shanghai
12.2018 - 07.2019
  • Response Microsoft and communicate with APJ Microsoft Cloud customers
  • Manage relationships with multiple customers, partners and collaborate with MS people
  • Use standard process, implement existing diagnosis methods, solutions and workarounds to effectively deal with issues to help customers achieve MS Cloud products deployment and customer satisfaction
  • Drive active users on Microsoft Cloud products
  • Document incidents, report customer suggestions and issues to Microsoft.
  • Resolved system and customer issues by troubleshooting and providing effective solutions.
  • Managed customer relationships by delivering prompt responses to questions.

Amazon Global Seller Support Associate

Amazon
Beijing
09.2014 - 12.2015
  • Coordinate more than100 contacts per day with the platform of Amazon in America
  • Guide 500 sellers in handling technical problems of website background
  • Deal with 1000 transportation and storage affairs of American warehouses.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.

Financial Analyst Intern

AXA Hong Kong
Hong Kong
07.2014 - 08.2014
  • Analyzed and monitored statistical data trends.
  • Prepared informational tax spreadsheets.
  • Participated in conference calls and meetings and interacted with key leaders.
  • Developed financial models for projects and presentations.

Education

Master of Science - Sound And Music Computing

Queen Mary University of London
London,United Kingdom
09.2022 - 09.2023

Graduate Diploma - Information Technology

The University of Queensland
07.2017 - 12.2018

Master of management - Finance

The University of Melbourne
07.2016 - 06.2017

Bachelor of Electrical Engineering And Automation - Electrical Engineering

Harbin Institute of Technology
Harbin, China
09.2010 - 09.2014

Skills

Communication, Leadership

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Software

Logic Pro

Procreate

Adobe Illustrator

Adobe InDesign

Certification

Google Data Analytics Specification Certificate.

Projects

Project 1: Computational Creativity - Music Generation with GANs

Duration: Three months

Technologies Used: Python, PyTorch,TensorFlow,GAN

  • Build models for symbolic multi-track music generation under the framework of generative adversarial networks.
  • Train the models with Lakh Pianoroll Dataset in an unsupervised approach.
  • Apply the models to generate piano-rolls of five tracks: bass,drums,guitar,piano and strings.
  • Evaluate the generated system in terms of the outputs, the creative autonomy, the higher-level issue and deep learning metrics.

Project 2: Music and Audio Programming - Synth Filter

Duration: One month

Technologies Used: C++, Bela Kit

  • Create a digital implementation of a common type of filter used in applications, the resonant low-pass filter.
  • Implementing an emulation of the classic Moog VCF based on a simplified digital model.

Project 3: Music and Audio Programming - Drum Machine

Duration: One month

Technologies Used: C++, Bela Kit

  • Create a digital audio system which plays sequenced drum loops with various tempos and styles, depending on input from several sensors.

Project 4: Music and Audio Programming - Pitch Detection

Duration: One month

Technologies Used: C++, Bela Kit

  • Design and implement a pitch detection in the autocorrelation function using Bela Platform.
  • Build a browser-based graphical user-interface to present the calculated spectrum and show the detection result.

Project 5: Music Informatics - Beat Tracking

Duration: One month

Technologies Used: Python, Music Informatics

  • Implement and test a beat tracking system for ballroom dance music.
  • Extend the RNN-based beat tracking system in order to jointly track the whole metrical cycle, including beats and downbeats.

Project 6: Music Informatics - Audio Identification

Duration: One month

Technologies Used: Python, Music Informatics

  • Implement and test an audio identification system.
  • Use fingerprinting and reproducible hash tokens from every audio file.






Timeline

Generative Adversarial Networks (GANs) Specialization

04-2023

Master of Science - Sound And Music Computing

Queen Mary University of London
09.2022 - 09.2023

Google Data Analytics Specification Certificate.

01-2022

Google Project Management: Professional Certificate.

06-2021

Senior System Analyst

PricewaterhouseCoopers
01.2021 - 08.2021

Google Cloud Certification: Cloud Architect Professional Certificate

11-2020

Google IT Support Professional Certificate.

07-2020

Apps Support Senior Analyst

Citi bank
08.2019 - 01.2021

Product Support Engineer

Microsoft
12.2018 - 07.2019

Graduate Diploma - Information Technology

The University of Queensland
07.2017 - 12.2018

Master of management - Finance

The University of Melbourne
07.2016 - 06.2017

Amazon Global Seller Support Associate

Amazon
09.2014 - 12.2015

Financial Analyst Intern

AXA Hong Kong
07.2014 - 08.2014

Bachelor of Electrical Engineering And Automation - Electrical Engineering

Harbin Institute of Technology
09.2010 - 09.2014
APRIL CHAO MA