Logic Pro
APRIL CHAO MA
London
Summary
Multilingual professional with proven success communicating project status updates and engaging partners in effective relationships. Focused employee actively involved in data analytics and requirements gathering.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Senior System Analyst
PricewaterhouseCoopers
Shanghai
2021.01 - 2021.08
- Manage critical in- house applications as member of China Assurance Technology team
- Build agent and deploy applications on MS Azure and DevOps
- Conduct R&D iterative tuning of Smart Audit platform
- Be a consultant for China business and technology users on application upgrade and issue resolution
- Perform IT service management such as hosting operations, new implementation and upgrade for applications
- Collaborate with global teams on various IT projects and support.
- Escalated project-related issues quickly to help rectify problems and avoid delays.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
Apps Support Senior Analyst
Citi bank
Shanghai
2019.08 - 2021.01
- Provides technical and business support for users of Citi Applications
- Analyses applications to identify risks, vulnerabilities and security issues
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
- Implement application releases, from development, testing and deployment into production
- Considers implications of the application of technology to the current environment.
- Investigated system issues and implemented resolutions to reduce downtime.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Product Support Engineer
Microsoft
Shanghai
2018.12 - 2019.07
- Response Microsoft and communicate with APJ Microsoft Cloud customers
- Manage relationships with multiple customers, partners and collaborate with MS people
- Use standard process, implement existing diagnosis methods, solutions and workarounds to effectively deal with issues to help customers achieve MS Cloud products deployment and customer satisfaction
- Drive active users on Microsoft Cloud products
- Document incidents, report customer suggestions and issues to Microsoft.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Managed customer relationships by delivering prompt responses to questions.
Amazon Global Seller Support Associate
Amazon
Beijing
2014.09 - 2015.12
- Coordinate more than100 contacts per day with the platform of Amazon in America
- Guide 500 sellers in handling technical problems of website background
- Deal with 1000 transportation and storage affairs of American warehouses.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
Financial Analyst Intern
AXA Hong Kong
Hong Kong
2014.07 - 2014.08
- Analyzed and monitored statistical data trends.
- Prepared informational tax spreadsheets.
- Participated in conference calls and meetings and interacted with key leaders.
- Developed financial models for projects and presentations.
Education
Master of Science - Sound And Music Computing
Queen Mary University of London
London,United Kingdom 2022.09 - 2023.09
Graduate Diploma - Information Technology
The University of Queensland
2017.07 - 2018.12
Master of management - Finance
The University of Melbourne
2016.07 - 2017.06
Bachelor of Electrical Engineering And Automation - Electrical Engineering
Harbin Institute of Technology
Harbin, China 2010.09 - 2014.09
Skills
Communication, Leadership
Organisation, Time Management
Python, Java, C
HTML, CSS, JavaScript
SQL, Oracle, MongoDB
DevOps, Azure, GCP
Matlab, Bela
Troubleshooting
Technical Analysis
Software
Procreate
Adobe Illustrator
Adobe InDesign
Certification
Google Data Analytics Specification Certificate.
Projects
Project 1: Computational Creativity - Music Generation with GANs
Duration: Three months
Technologies Used: Python, PyTorch,TensorFlow,GAN
- Build models for symbolic multi-track music generation under the framework of generative adversarial networks.
- Train the models with Lakh Pianoroll Dataset in an unsupervised approach.
- Apply the models to generate piano-rolls of five tracks: bass,drums,guitar,piano and strings.
- Evaluate the generated system in terms of the outputs, the creative autonomy, the higher-level issue and deep learning metrics.
Project 2: Music and Audio Programming - Synth Filter
Duration: One month
Technologies Used: C++, Bela Kit
- Create a digital implementation of a common type of filter used in applications, the resonant low-pass filter.
- Implementing an emulation of the classic Moog VCF based on a simplified digital model.
Project 3: Music and Audio Programming - Drum Machine
Duration: One month
Technologies Used: C++, Bela Kit
- Create a digital audio system which plays sequenced drum loops with various tempos and styles, depending on input from several sensors.
Project 4: Music and Audio Programming - Pitch Detection
Duration: One month
Technologies Used: C++, Bela Kit
- Design and implement a pitch detection in the autocorrelation function using Bela Platform.
- Build a browser-based graphical user-interface to present the calculated spectrum and show the detection result.
Project 5: Music Informatics - Beat Tracking
Duration: One month
Technologies Used: Python, Music Informatics
- Implement and test a beat tracking system for ballroom dance music.
- Extend the RNN-based beat tracking system in order to jointly track the whole metrical cycle, including beats and downbeats.
Project 6: Music Informatics - Audio Identification
Duration: One month
Technologies Used: Python, Music Informatics
- Implement and test an audio identification system.
- Use fingerprinting and reproducible hash tokens from every audio file.
Timeline
Generative Adversarial Networks (GANs) Specialization
2023-04
Master of Science - Sound And Music Computing
Queen Mary University of London
2022.09 - 2023.09
Google Data Analytics Specification Certificate.
2022-01
Google Project Management: Professional Certificate.
2021-06
Senior System Analyst
PricewaterhouseCoopers
2021.01 - 2021.08
Google Cloud Certification: Cloud Architect Professional Certificate
2020-11
Google IT Support Professional Certificate.
2020-07
Apps Support Senior Analyst
Citi bank
2019.08 - 2021.01
Product Support Engineer
Microsoft
2018.12 - 2019.07
Graduate Diploma - Information Technology
The University of Queensland
2017.07 - 2018.12
Master of management - Finance
The University of Melbourne
2016.07 - 2017.06
Amazon Global Seller Support Associate
Amazon
2014.09 - 2015.12
Financial Analyst Intern
AXA Hong Kong
2014.07 - 2014.08
Bachelor of Electrical Engineering And Automation - Electrical Engineering
Harbin Institute of Technology
2010.09 - 2014.09