April Young
Hythe,Kent
Summary
Dynamic and adaptable professional with a strong commitment to delivering exceptional customer service. Demonstrates ability to thrive under pressure in fast-paced environments, while effectively managing workload and time. Skilled in both team collaboration and independent work, with the ability to communicate effectively with colleagues and customers. Possesses basic conversational skills in French and Spanish, enhancing communication capabilities. Career goals include leveraging teaching abilities to supervise others in a friendly yet professional manner, contributing to organisational success.
Overview
5
5
years of professional experience
Work history
Events Operations Coordinator
Port Lympne Mansion and Events
Hythe, Kent
04.2023 - 12.2025
- As an events operations coordinator I liaise with clients, management and staff to plan, organise and ensure the smooth running of weddings, meetings and corporate events.
- Key responsibilities within this role include coordinating communication between all of the necessary departments and acting as a key point of contact and knowledge, in person, through email and our integrated booking system (quadranet) to ensure the successful execution of an event.
- Utilising my friendly and enthusiastic nature to build a rapport with a variety of different clients, ensuring they feel confident in the running of their event and success of the day.
- Remaining professional and reacting swiftly and calmly under pressure and to unforeseen circumstances, such as first aid incidents and last minute plan changes.
- Training, supporting and supervising other team members to ensure high standards of preparation and service are maintained.
- Taking responsibility for ensuring venue is set up to a high standard and the provided specification is adhered to for each event, including ensuring event specific stock is ordered in advance and transported to venues where it is required.
- Ensuring client confidentiality is always maintained whilst still providing personal and adaptive customer service.
Front of house team member
Port Lympne Garden Room Restaurant
Hythe, Kent
09.2021 - 04.2023
- Duties included greeting customers in a friendly and approachable manner, and resolving any issues professionally, ensuring guests leave satisfied. Endeavouring to go above and beyond expectations, to ensure customers have the best experience possible,
- Preparing celebratory cards and desserts for special occasions, upselling alcoholic beverages and preparing activity packs for children.
- Communicating well in a fast- paced environment, with kitchen staff, colleagues and customers to maintain the smooth running of a busy service.
- Efficient use and knowledge of park wide electronic till, music and booking systems. Using these to advise guests on how best to plan their day
- Ensuring all dietary requirements and allergies are dealt with safely and professionally. Always maintaining excellent food hygiene and handling standards.
Kitchen porter
Port Lympne Garden Room Restaurant
Hythe, Kent
04.2021 - 09.2021
- Duties included maintaining a meticulous 5 food hygiene rating through an intricate eye for detail when washing up crockery and cleaning down kitchens before, during and after busy food services. Adhering to covid-19 protocols where necessary.
- Following verbal and written instructions, often unsupervised, when assisting chefs with food preparation.
- Adaptability to fill food preparation roles independently, to ensure the smooth running of a service.
- Working efficiently, whilst maintaining high safety standards with hazardous materials, in a high-pressured environment.
Education
GCSEs -
The Folkestone School for Girls
Folkestone, Kent 09/2015 - 06/2020
A-Levels -
Folkestone School for Girls
Folkestone, Kent 09/2020 - 06/2022
Skills
- Enthusiastic about providing exceptional customer service
- Ability to work within a team or unsupervised and communicate well with colleagues and customers
- Ability to thrive in a fast paced environment under pressure
- Adaptable and fast to learn and apply new skills
- Excellent timekeeper and confident in managing workload
- Ability to supervise and teach others in a friendly yet professional manner
- French and Spanish – basic conversational skills
References:
References can be provided if required.
Affiliations
- Fitness and gym
- Travelling
- Skiing
Timeline
Events Operations Coordinator
Port Lympne Mansion and Events
04.2023 - 12.2025
Front of house team member
Port Lympne Garden Room Restaurant
09.2021 - 04.2023
Kitchen porter
Port Lympne Garden Room Restaurant
04.2021 - 09.2021
GCSEs -
The Folkestone School for Girls
09/2015 - 06/2020
A-Levels -
Folkestone School for Girls
09/2020 - 06/2022