Summary
Overview
Work History
Education
Skills
Travel and Discovery
Timeline
Generic

April Mitton

City of London,LND

Summary

Passionate CEO and Founder with nearly two decades of experience in the social care environment. Committed to delivering excellent outcomes, driving innovation, fostering collaboration, and ensuring compliance. Demonstrated expertise in leading and scaling organizations to achieve optimal performance and positive impact. Skilled in strategic planning, resource management, and stakeholder engagement. A proven track record of implementing effective solutions, improving processes, and driving sustainable growth. A visionary leader dedicated to making a difference in the social care sector by combining business acumen with a deep understanding of the needs of individuals and communities.

Overview

26
26
years of professional experience

Work History

Founder and CEO

Young London Today
05.2011 - Current
    • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
    • Identified business development challenges and customer concerns for proactive resolution.
    • Defined company roles and responsibilities to establish and enhance processes.
    • Developed key operational initiatives to drive and maintain substantial business growth.
    • Created organization's mission and vision statements for use by employees.
    • Formed senior leadership team through rigorous interviews and extensive candidate research.
    • Established and maintained strong relationships with customers, vendors and strategic partners.
    • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
    • Founded performance- and merit-based evaluation system to assess staff performance.
    • Established, optimized and enforced business policies to maintain consistency across industry operations.
    • Directed market expansions to propel business forward, meet changing customer needs.
    • Conducted target market research to scope out industry competition and identify advantageous trends.

Company Director

Klearwater Adults Services
02.2009 - Current

Position Summary:

As a Company Director for a CQC registered care homes specialising in adults with learning disabilities, autism, and mental health issues, I assumed overall responsibility for the strategic management and successful operation of the care facility that I founded and managed since 2011. With a track record of consistently achieving good ratings from the Care Quality Commission (CQC), I was tasked with leading and directing the organisation to continue providing exceptional care services, in compliance with regulatory requirements.

Responsibilities:

1. Strategic Leadership:

- Develop and implement a clear vision and strategic direction to ensure the ongoing success and growth of the care home.

- Drive innovation and maintain high-quality standards by staying abreast of industry trends and best practices.

- Foster a positive and inclusive organisational culture that reinforces the care home's mission, objectives, and values.

2. Regulatory Compliance:

- Ensure compliance with all relevant standards, legislation, and statutory regulations set by the Care Quality Commission (CQC).

- Collaborate with the Registered Manager and other key stakeholders to establish and maintain procedures and policies that prioritise the safety, well-being, and dignity of service users.

3. Operational Management:

- Oversee the day-to-day operations of the care home, ensuring the provision of high-quality care and services to service users 24/7.

- Develop and manage budgets, ensuring financial sustainability while providing adequate resources for service user care and staff development.

- Nurture positive relationships with service users, their families, and external agencies involved in the provision of care, fostering a person-centered approach.

4. Staff Management and Development:

- Lead and motivate a dedicated team, providing guidance, support, and opportunities for professional growth.

- Recruit and select highly qualified staff members who share the care home's values and commitment to excellence.

- Facilitate regular staff training and development programs to ensure continuous improvement and compliance with evolving industry best practices.

5. Quality Assurance:

- Implement effective quality assurance systems to regularly monitor and evaluate the care provision, ensuring it meets the standards set by the CQC and internal policies.

- Conduct regular reviews, assessments, and audits to identify areas requiring improvement and take appropriate actions to drive positive change.

Qualifications and Attributes:

- In-depth knowledge of CQC regulations and strong familiarity with relevant legislation.

- Excellent leadership and managerial skills, with the ability to inspire and motivate diverse teams.

- Outstanding communication and interpersonal abilities to build effective relationships with service users, staff, families, and external stakeholders.

- Strong business acumen, including financial management, budgeting, and strategic planning skills.

- A commitment to promoting equality, diversity, and inclusion within the workplace.

- Empathy, patience, and resilience in interacting with service users and their families.

- A drive for excellence, continuous improvement, and innovation within the care home industry.

Operations and New Business Manager

Klearwater Supported Homes
04.2005 - 01.2009
  • Oversaw day-to-day business operations by fostering deep professional relationships with stakeholders and and customers.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Promoted energetic and collaborative atmosphere with purpose to drive improvements in residents care and experiences.
  • Trained new staff, providing information and insight into corporate policies and procedures.
  • Implemented escalation procedures to effectively handle reporting, safeguarding and time-sensitive issues.
  • Developed robust relationships with income-producing clients, including securing a number of Spot Purchase and Tendered opportunities for the company.
  • Spearheaded multi-agency projects by coordinating third sector organisations to support best practice service delivery.
  • Interacted well with all stakeholders to build connections and nurture relationships.
  • Assisted in the safer recruitment, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Sales and Property Negotiator

Gordon And Keenes
06.1997 - 10.2001
  • Managed contracts, negotiations, and all aspects of sales to finalise lettings and purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Presented purchase offers to sellers for consideration.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Developed new business and managed new and existing clients and managed property portfolios.

Education

LLB - International Law

SOAS University
London

No Degree - A Levels

Gumley House School FCJ
London

No Degree - GCSES

Gumley House School
London

No Degree - Level 7 In Leadership And Management

QCF
London
09.2024

Skills

  • Business Consulting
  • Contract Negotiation
  • Therapeutic Interventions
  • Promotion of stakeholder engagement
  • Quality assurance design and monitoring
  • Tendering and Bidwriting
  • Change and Growth Management
  • Improve Policies
  • New Business Opportunities
  • Process Improvement
  • Team Engagement and development
  • Systems Thinker
  • Adaptable and Flexible
  • Recruitment and Hiring
  • Mission and Vision
  • Attention to Quality
  • Policy and Procedure Development
  • Business Development and Planning
  • Build Revenue Streams
  • Board Oversight
  • Effective Communicator and Public Speaker
  • People and Culture
  • Leadership and People Development
  • Operations Start-Up

Travel and Discovery

Having been born in Iran and raised in my former years in fascinating countries across the globe. As an adult I love nothing more than exploring the wide and wonderful world in which we live.

Timeline

Founder and CEO

Young London Today
05.2011 - Current

Company Director

Klearwater Adults Services
02.2009 - Current

Operations and New Business Manager

Klearwater Supported Homes
04.2005 - 01.2009

Sales and Property Negotiator

Gordon And Keenes
06.1997 - 10.2001

LLB - International Law

SOAS University

No Degree - A Levels

Gumley House School FCJ

No Degree - GCSES

Gumley House School

No Degree - Level 7 In Leadership And Management

QCF
April Mitton