April Humphry

• Ensured compliance of apprentices with ESFA criteria and apprenticeship degree conditions.
• Conducted four tripartite reviews each academic year, facilitating regular one-on-ones and attendance monitoring.
• Reviewed APTEM learning plans to support apprentice development effectively.
• Acted as primary contact for employers, providing updates on apprentice progress.
• Held monthly progress review meetings with employers to deliver personalised insights.
• Established and monitored support plans for apprentices with additional needs to ensure effectiveness.
• Served as a key resource for apprentices, addressing concerns and queries promptly.
• Strengthened relationships with partners through regular communication and meetings.

• Managed admission processes for applicants and academics within School of Health and Social Work.
• Issued offers based on candidates' experience and qualifications against entry criteria.
• Collaborated with Course Leads to organise interviews and develop course-specific materials.
• Tracked applicant data using Excel, ensuring transparency for academic staff.
• Assisted students in navigating application processes, providing tailored advice as needed.
• Established strong relationships with Course Leads, enhancing team collaboration and student support.
• Executed effective communication strategies for enhancing student engagement.
• Assisted in the organisation of open days, promoting university programmes.
• Maintained meticulous records of all applicant data, guaranteeing accuracy of information.
• Managed correspondence between applicants and faculty members for smooth transition into academic year.

• Managed key accounts to enhance client relationships and satisfaction.
• Delivered high-quality customer service by efficiently addressing client queries.
• Performed administrative duties, including answering phones and managing client contracts.
• Facilitated communication between clients and internal teams for smooth project execution.
• Maintained accurate records of client transactions to ensure transparency.
• Compiled monthly KPI reports to track performance metrics.
• Managed client portfolios for business growth and expansion.

Position held whilst studying for Degree.

• Established a comfortable, confidential environment for patients with severe back pain.
• Assisted individuals with mobility challenges to access doctors' rooms.
• Managed patient bookings, phone calls, and email correspondence efficiently.
• Invoiced private healthcare firms accurately and addressed general enquiries.
• Executed cash handling procedures at shift end, ensuring financial accuracy.
• Independently opened and closed clinic, demonstrating reliability in operations.
• Served as a reliable point of contact between patients and healthcare providers, resulting in better communication and understanding.