April Hendy
Milton Keynes,Buckinghamshire
Summary
I am a friendly, outgoing and motivated individual with strong interpersonal skills. With experience in both hospitality and financial services, I bring a versatile skill set and a commitment to delivering excellent customer service. I am eager to expand my professional experience by applying the knowledge and capabilities gained across these sectors to new challenges. I excel at meeting customer and stakeholder needs, work well independently and collaboratively, and am highly organised, detail-oriented, and quick to learn new tasks.
Overview
5
5
years of professional experience
Work history
Dealer Service Officer
Mercedes-Benz Financial Services
Milton Keynes, Buckinghamshire
03.2024 - Current
- Handled stressful situations calmly during high-volume trading periods.
- Communicated effectively between the Company and the Retailer Network.
- Maintained a high level of professionalism while dealing with sensitive information.
- Enhanced customer service by establishing rapport and responding to queries.
- Complied strictly with all regulatory requirements.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Adapted quickly to evolving business needs, ensuring consistent alignment with organisational priorities
Crew member
Marriott Hotels
Milton Keynes, Buckinghamshire
09.2022 - 03.2024
- Handled customer complaints, provided solutions and managed resolution.
- Delivered professional and person customer service to enhance business reputation and build guest rapport.
- Completed admin checklists to the best possible standard to ensure a positive and organised start for the next day.
- Optimised customer experience, serving each guest with a sincere, positive and enthusiastic attitude.
- Captured and processed client information, entering data into online systems for wider company use.
Waitress/Bartender
Greene King
Milton Keynes, Buckinghamshire
07.2020 - 08.2022
- Enhanced customer experience by providing excellent service and product knowledge.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Achieved a Level 3 Food and Beverage Management qualification alongside full-time waitress duties, reflecting excellent time-management and dedication.
Education
.
Skills
- Effective networking
- Up-selling techniques
- Exceptional communication
- Eye for detail
- Strong work ethic
- Critical thinking and problem solving
- Great IT skills
- Financial product knowledge
Accomplishments
ACCOMPLISHMENTS
- I was rewarded the most spirited crew member for my positive attitude and work ethic.
- Completed the Food and Beverage management (Level 3) while working as a fulltime waitress.
- Recognised by management for the most guest enrolments in a year, at the property.
Timeline
Dealer Service Officer
Mercedes-Benz Financial Services
03.2024 - Current
Crew member
Marriott Hotels
09.2022 - 03.2024
Waitress/Bartender
Greene King
07.2020 - 08.2022
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