April Davies
Chippenham,Wiltshire
Summary
Highly skilled professional with extensive experience in front desk operations, scheduling management, and clerical tasks. Demonstrates exceptional customer service skills, effective communication, and a positive attitude. Proficient in data entry, billing, Microsoft Office, and inventory management. Adept at multitasking and time-management with a strong focus on customer service excellence. Self-motivated and goal-oriented with a commitment to delivering high-quality results.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Data Administrator
Hathaway Medical Centre
06.2023 - 02.2025
- Streamlined data entry procedures, enhancing operational efficiency.
- Carried out duties with strict compliance to company standards and policies.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Answered phone calls and emails for management team during busy periods.
- Addressed incoming requests for information, inquiries, and complaints.
- Organised documentation and creatives to prepare for publication.
- Generated written materials with meticulous attention to grammar and spelling.
Receptionist and Decontamination Nurse
Caledonia Dental Practise
03.2019 - 06.2023
- Managed phone calls, resulting in effective communication flow within the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Offered knowledgeable, friendly support to in-office guests.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Supervisor
David Christopher Jewellery
07.2018 - 12.2019
- Cash handling, ordering of product's, transfers to stores, checking emails, day to day cleaning, managing an in store team, opening up and closing at the end of the day, hand overs, Jewellery repairs and good customer service which was provided every day
Customer sales assistant
Halfords LTD
04.2014 - 07.2018
- Built relationships with customers through friendly interaction and assistance.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Maintained knowledge of products and features to provide recommendations to customers.
Customer sales assistant
Card Factory
10.2014 - 08.2015
- Built relationships with customers through friendly interaction and assistance.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Support worker
Allied Care Ashgables house
09.2011 - 02.2014
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Assisted in maintaining a clean environment for improved client health.
- Prepared nutritious meals that met special dietary needs of clients.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Helped achieve patient independence through guided tasks and activities.
Bar Staff
Gladstone Liberal Club
03.2008 - 10.2011
- Collected, washed and put away glassware between guests.
- Restocked bar efficiently during busy periods.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleanup to reset bar for next day.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Ensured customer satisfaction by providing excellent service.
- Welcomed guests with friendly conversation and fun atmosphere.
- Handled cash transactions to ensure accurate accounting.
Carer
Order of St Johns
10.2009 - 07.2011
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Assisted with mobility to ensure safety and prevent accidents.
- Maintained hygienic living environments through regular cleaning.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Offered companionship to reduce feelings of loneliness in patients.
- Cooked, cleaned and provided companionship to elderly patients.
Supervisor
One Stop Community Store
01.2008 - 01.2011
- Managed daily operations to increase productivity.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Coordinated with other supervisors to maintain consistency across shifts.
- Led team meetings, ensured clear communication amongst all members.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Monitored employee attendance records for maintaining discipline within the team.
- Provided constructive feedback to staff for improved performance levels.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Implemented company policies effectively, maintained high standards of service delivery.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Logged daily activities and notable incidents during production shifts.
- Ensured smooth operations with regular maintenance checks.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Sales Assistant
Poundland
10.2007 - 01.2010
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Assisted customers in locating specific items to boost satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
GCSEs -
Hardenhuish Secondary School
Chippenham 09.1999 - 07.2004
NVQ Level 1 - ICT
Hardenhuish Secondary School
Chippenham 09.2004 - 07.2005
Diploma of Higher Education - Childcare and Education
College
Swindon 09.2005 - 07.2007
Skills
- Scheduling management
- Filing
- Reception
- Data entry
- Customer service skills
- Billing
- Microsoft office
- Clerical
Front desk
- Management
- Inventory
- Positive attitude
- Time-management
- Self-motivation
- Multitasking
- Effective communication
- Customer service excellence
Custom
- Swimming
- Socialising with friends and family
- Meeting new people
- Music and dancing
Affiliations
- Swimming
- Gym
- Socialising
Timeline
Data Administrator
Hathaway Medical Centre
06.2023 - 02.2025
Receptionist and Decontamination Nurse
Caledonia Dental Practise
03.2019 - 06.2023
Supervisor
David Christopher Jewellery
07.2018 - 12.2019
Customer sales assistant
Card Factory
10.2014 - 08.2015
Customer sales assistant
Halfords LTD
04.2014 - 07.2018
Support worker
Allied Care Ashgables house
09.2011 - 02.2014
Carer
Order of St Johns
10.2009 - 07.2011
Bar Staff
Gladstone Liberal Club
03.2008 - 10.2011
Supervisor
One Stop Community Store
01.2008 - 01.2011
Sales Assistant
Poundland
10.2007 - 01.2010
Diploma of Higher Education - Childcare and Education
College
09.2005 - 07.2007
NVQ Level 1 - ICT
Hardenhuish Secondary School
09.2004 - 07.2005
GCSEs -
Hardenhuish Secondary School
09.1999 - 07.2004
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