April Croft
Customer Service Senior Executive
Birkenhead,WRL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in fashion industry. Solid team player with outgoing, positive demeanor and proven skills in establishing working relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Senior Executive
Oh Polly
Bromborough
06.2022 - Current
- Supervised small teams
- Point of contact for team queries
- Escalation management
- Daily reporting
- Followed meeting schedules
- Created response templates for ongoing issues
- Overseen social media platforms
- Monitored Key Performance Indicators
- Interviewed potential employees
- Organised shift rota's proficiently
- Presented training sessions.
Customer Service Assistant
Oh Polly
09.2018 - 01.2022
- Responded in a timely manner to customer emails
- Completed Customer Service training courses
- Monitored phone line for urgent queries
- Answered customer comments on social platforms for quick resolution
- Completed tasks assigned by the Customer Service Senior Executive
- Worked flexibly throughout departments when required.
Stockroom assistant
River Island
01.2016 - 01.2018
- Organisation of stock ready for sale
- General cleaning / tidying duties
- Accepting stock deliveries
- Followed shop health and safety protocol
- Cashier
- Quality control of items
- Pack and dispatch online purchases in timely manner
- Met annual quotas
- Meeting and greeting of the general public.
Education
AS Level / A2 -
B - undefined
C - undefined
B - undefined
AS Level / A2 - undefined
C - undefined
B - undefined
AS Level / A2 - undefined
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A - undefined
AS Level - undefined
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Skills
Microsoft Office
Respectful
Reliable
Calm
Computer Skills
Escalation procedures
Returns processing
Time Management
Quality Assurance Controls
Problem-solving abilities
Microsoft Office
Zip
CH420LU
City
Birkenhead
Timeline
Customer Service Senior Executive
Oh Polly
06.2022 - Current
Customer Service Assistant
Oh Polly
09.2018 - 01.2022
Stockroom assistant
River Island
01.2016 - 01.2018