Summary
Overview
Work History
Education
Skills
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City
Timeline
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April Croft

Customer Service Senior Executive
Birkenhead,WRL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in fashion industry. Solid team player with outgoing, positive demeanor and proven skills in establishing working relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Senior Executive

Oh Polly
Bromborough
06.2022 - Current
  • Supervised small teams
  • Point of contact for team queries
  • Escalation management
  • Daily reporting
  • Followed meeting schedules
  • Created response templates for ongoing issues
  • Overseen social media platforms
  • Monitored Key Performance Indicators
  • Interviewed potential employees
  • Organised shift rota's proficiently
  • Presented training sessions.

Customer Service Assistant

Oh Polly
09.2018 - 01.2022
  • Responded in a timely manner to customer emails
  • Completed Customer Service training courses
  • Monitored phone line for urgent queries
  • Answered customer comments on social platforms for quick resolution
  • Completed tasks assigned by the Customer Service Senior Executive
  • Worked flexibly throughout departments when required.

Stockroom assistant

River Island
01.2016 - 01.2018
  • Organisation of stock ready for sale
  • General cleaning / tidying duties
  • Accepting stock deliveries
  • Followed shop health and safety protocol
  • Cashier
  • Quality control of items
  • Pack and dispatch online purchases in timely manner
  • Met annual quotas
  • Meeting and greeting of the general public.

Education

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Skills

Microsoft Office

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Zip

CH420LU

City

Birkenhead

Timeline

Customer Service Senior Executive

Oh Polly
06.2022 - Current

Customer Service Assistant

Oh Polly
09.2018 - 01.2022

Stockroom assistant

River Island
01.2016 - 01.2018

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April CroftCustomer Service Senior Executive