APOORVA PANDIT
Fleet
Summary
Detail-oriented professional with expertise in customer service, customer relationship management, and communication skills. Adept at problem-solving, teamwork, and critical thinking to deliver exceptional results in dynamic environments. Strong interpersonal skills, organization, and attention to detail ensure seamless collaboration and efficient task execution. Proficient in MS Office, committed to leveraging core skills to enhance operational efficiency and foster positive client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Guest Experience Coordinator
Four Seasons Hotel Hampshire
05.2022 - Current
- Promoted to Lead Guest Experience Coordinator in July 2024 after demonstrating exceptional service and operational excellence during the internship and full-time tenure.
- Exemplified superior service by consistently exceeding service level expectations, managing an average of 50 daily customer inquiries across multiple communication channels, including calls, chat, and emails.
- Provided exceptional customer service by offering detailed information on property activities, assisting with reservations, and promptly addressing customer concerns, showcasing a strong commitment to customer satisfaction.
- Maintained a commendable level of guest satisfaction through a friendly and knowledgeable approach, resulting in consistently positive feedback and exceptional satisfaction ratings.
- Proficiently operated Opera, OpenTable, and Book4Time software to streamline reservation management and ensure smooth coordination of guest activities, further enhancing the overall guest experience.
Senior Visa Officer
Riya Travel & Tours (I) Pvt Ltd
Pune
05.2018 - 03.2021
- Effectively managed tourist and business visa processing for walk-in clients and partner agencies, handling a daily caseload of 10-20 cases with meticulous attention to accuracy and compliance.
- Offered expert advice to clients on visa and passport requirements, ensuring precise documentation and verification for smooth travel experiences.
- Provided training and guidance to junior consultants, sharing expertise in customer service best practices and visa processing protocols.
- Kept up to date with dynamic immigration laws and policies, accurately interpreting and implementing them, actively participating in refining visa processing procedures to improve operational efficiency.
Travel Consultant
Flight Shop (FCM Travel)
Pune
09.2016 - 03.2018
- Cultivated enduring client relationships by delivering exceptional service and personalized travel solutions, garnering client loyalty and trust.
- Utilized Amadeus Global Distribution System (GDS) for efficient flight bookings, demonstrating a keen understanding of customer preferences and needs.
- Exceeded sales targets by effectively utilizing travel agency software, presenting enticing travel options, and securing optimal deals for clients.
- Managed a high volume of customer calls and walk-in inquiries, consistently providing timely and accurate information, enhancing the overall customer experience, and contributing to sales growth.
Education
Master of Science - Tourism and Hospitality Management
Sheffield Hallam University
Sheffield09.2023
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
12.2020
Skills
- Core Skills
- Customer Service
- Customer Relationship Management
- Communication Skills
- Problem-Solving
- Teamwork and Collaboration
- Critical Thinking
- Interpersonal Skills
- Organization Skills and attention to detail
- MS Office
Certification
- Foundation Certificate by International Air Travel Association (IATA)
- Diploma in Travel and Tourism certificate by Jagannath Rathi Vocational Guidance & Training Institute (JRVGTI)
Languages
English
Fluent
Hindi
Fluent
Marathi
Native
Timeline
Lead Guest Experience Coordinator
Four Seasons Hotel Hampshire
05.2022 - Current
Senior Visa Officer
Riya Travel & Tours (I) Pvt Ltd
05.2018 - 03.2021
Travel Consultant
Flight Shop (FCM Travel)
09.2016 - 03.2018
Bachelor of Arts - Tourism Studies
Indira Gandhi National Open University
Master of Science - Tourism and Hospitality Management
Sheffield Hallam University
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