aphra dawson

• Meeting my key clients to encourage and assist with their recovery goals, working within the Recovery Model.

• Assisting with the development of my key client's Person Centred Support Plans and Risk Assessments.

• Facilitating group activities & workshops to enhance engagement.

• Creating boundaries with clients and developing therapeutic relationships.

• Attending and providing feedback in Clinical Reviews for my key clients.

• Supporting all residents to manage medication independently, this includes administering medication as well as advocating on behalf of residents when they are ready to take medication independently.

• Liaising with the Dual Diagnosis Lead and an Occupational Therapist to ensure residents are provided with appropriate intervention and support.

• Regular communication with community-based teams including SLAM Forensic Mental Health Team clinicians, the Consultant Psychiatrist and GP's.

• Supporting residents with their daily living skills in preparation for moving on within the community.

• Providing support to achieve every day goals.

• Managing challenging behaviour.

• Recording physical and emotional well-being, reporting any changes to senior staff.

• Providing emotional support to individuals and their families.

• Understanding communication needs and adapting communication to each individual.

• Work with other professionals, such as nurses and therapists, to ensure consistency of support.

• Triaging new referrals for young people to match against company admissions criteria.
• Building and maintaining relationships with commissioning officers and social workers in a network of over 200 local authorities.
• Securing placements with local authority children's commissioners, negotiating on start dates and fees.
• Consistently achieving KPI's and targets.
• Leading on the reporting of referral data to board of directors, actioning data informed customer relations strategies.
• Scheduling regular meetings for internal and external colleagues.
• Minute taking for Board level meetings, distributing minutes and actions.
• Undertaking due diligence for new local authority partners.
• Preparing files for yearly audits.
• Leading on the completion of service level agreements with external stakeholders with over 90% completion rate.
• Continuous improvement of processes.
• Maintaining frameworks, tenders and bids, contractual records.
• Consistently upholding respect, integrity and confidentiality with internal and external colleagues when discussing a child.

• Providing emotional support to individuals who are in distress, struggling to cope, or at risk of suicide.
• Practicing active listening with a non judgmental approach to all callers.
• Adhering to strict confidentiality policies to ensure that all conversations remain private, fostering a safe environment for the callers.
• Offer appropriate support and, if necessary, refer the caller to additional resources or emergency services.
• Working as part of a team with volunteers and shift leads to provide the best support possible and share insights or concerns.
• Following the organization's policies and procedures, including those related to safeguarding and handling sensitive information.
• Undertaking continuous training and development.

• Responsible for scheduling and producing minutes for SLT and Board of Trustee meetings.
• Processing invoices using Xero, liaising with Head of Finance to ensure records were accurate each month.
• Sourcing recruitment platforms and posting new job vacancies.
• Responsible for onboarding all new staff.
• Minute taking for disciplinaries and grievances.