Apeksha Vats

Drive is a ground-breaking, non-profit -making organisation, set up in 1981 to support people with a learning disability to move out of large institutions into ordinary housing in local communities as tenants in their own homes

Training & Development Facilitator - Key Result Areas

• Conduct training need analysis
• Responsible for Induction & Orientation
• Facilitate training sessions through face-to-face and virtual mode as per the requirement of social care sector - Protection of Venerable people, Health & Safety
• Food Hygiene, Values & Principles, Professional Practice, Inclusive Communication, Health & Wellbeing & Anti bullying
• Contribute to the research and design of training events and interventions
• Responsible for the e-Learning platform & monitoring the progress
• Contribute to the evaluation and quality assurance of the effectiveness of the Training & Development function within the
• Contribute to the management, planning, monitoring, and control of resources associated with the training and development function

Reporting to Vice President - Facilities Operations

Vatika Enviro is a facility management company that offers building management and maintenance to commercial and residential clients

Key Result Areas:

• Meeting learning requirements of Vatika Enviro; managing induction & orientation and learning & mapping of the employees
• Managing end-to-end L&D life cycle encompassing learning landscape, talent index, budgeting, TNA, content development, execution of interventions, learning management system while ensuring visible ROI to stakeholders
• Building a Learning & Development (L&D) framework to drive performance, capability and creating a talent pipeline in the organization
• Formulating comprehensive strategies to manage program delivery for talents and organizational adoption, talent development, and leadership effectiveness to continuously improve/mitigate risk around training initiatives
• Providing strategic business consulting and managing the day-to-day activities pertaining to organization and employee development and sustainability options for ROI
• Responsible for an e-learning platform
• Responsible for Client Service Cell (Centralised Call Centre) training, call monitoring audit
• Coordination with Subject Matter Experts and Clients
• Responsible for process & customer service audits.

Reporting to General Manager

Zone by the Park Hotels, Zone by the park hotels shatters perceptions and experiences of a typical hotel or resort

Key Result Areas: HR Operations

• Developed and maintained healthy relations with Govt
• And Non Govt
• Organizations for better and fast functioning of the organization
• Worked on IDS- payroll management
• Managed talent acquisition process; supervised complete recruitment life-cycle for sourcing the best talent from diverse sources after identification of manpower requirements as per budget
• Involved in Customer Service & Call Audits, Training Need Analysis, Content Development, Conduct training for all levels, Induction & Orientation Program, Mapping of the employees and Guest Feedback Analysis
• Formulated & implemented best HR practices, policies & initiatives aiming at employee welfare and retention; managed compliance with regulatory concerns audited and authenticates all documents related to legal, salary statements, and distribution and policies
• Delivered compensation programs for employees, including end-to-end management of appraisal, annual bonus cycles, and project incentive plans
• Functioned as an active member of the Pre-opening Team

Learning & Development

• Organized learning programmes in consultation with the various HODs and Head-HR
• Steering competency assessment, managing assessment centers for desired competency development, and measured Return on Investment (ROI) on the same through scorecards
• Successfully conducted Train the Trainer programs
• Responsible for an e-learning platform
• Collected and collated program feedback and carried out value-added analysis for enhancing program effectiveness
• Developed business plan, identifying and reviewing L&D needs for business stakeholders and implementing L&D plan across organizations & strategy development for assessments
• Responsible for talent pool management and succession planning strategies and implementation
• Responsible for process & customer service audits.

Reporting to Project Manager

Navkar Center for Skills is a pioneer in vocational self-reliance programs in Healthcare Delivery Sector, targeting non-doctor nursing roles such as nursing assistants, bedside assistants, home care, technicians, and so on

HCL Avitas

Elicited information from the user group prior to designing modules through expert interviewing for gaining an understanding on their expectations and challenges in the related area

Key Result Areas:

• Designed and developed learning and development programs based on both the organization's and the individual's need.
• Engaged in workflow audits / call audits, orientation & induction, and content development.

Reporting to Corporate Training Manager

LiteBite Foods, a high-growth start-up venture specifically focused on Food & Beverage services retailing space with formats ranging from quick service restaurants (QSR), casual dining (CDR), and express outlets, to entire food courts, located in key high-traffic locations

Key Result Areas:

• Conferred with ‘Best Support Department Award' in Jan'13 for displaying outstanding performance
• Collaborated with business teams and gained an understanding of client expectations; introduced learning activities related to value inculcation and service learning
• Facilitated implementation of the team development plan; identified opportunities for training and organizing programs for staff on the methods, procedures & system of the company
• Engaged in different functions entailing - customer service & call audits, training need analysis, content development, training for all levels, induction & orientation program, mapping of the employees, employee engagement activity, guest feedback analysis
• Contributed in reducing errors to formulate training programme on the process
• Coordinated with team managers regarding improvements & assisted on efficient process management; executed initiatives on time management and encouraged teams for better production
• Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.

Reporting to Area Manager

Nirula's Group has a chain of Elegant Business Hotels, Waiter Service Restaurants, Family Style Restaurants, Ice Cream Parlours, Pastry Shops, and Food Processing plants in India. The chain caters to over 80,000 guests every day

Key Result Areas:

• Interacted with the customers & aim for customer delight; monitored front-end operations and continuously work towards improvement in service quality
• Successfully increased penetration level by establishing corporate/sales tie-ups
• Ensured the enhancement of outlet sales through effective up-selling, suggestive selling, promotions on the floor
• Assured optimum inventory levels to mitigate wastage/spoilage cost; making a record of daily consumption of important food items and analysing against actual sales to check for shortage
• Functioned as a part of the Pre-opening Team; actively participated in Pilot Batch of K- Block (C.P), Rithala, Unitech Mall GIP
• Ordered for raw materials and finished goods for the production and sales area
• Managed the adherence of SOPs (front end customer interactions & back-end kitchen preparations)
• Ensured:
• Periodic and preventive maintenance were appropriately scheduled & accomplished, and maintenance support were readily available
• All items received to see that they are of correct measures, quality and received at right temperature
• Mentored staff and ensured learning & development of the employees; facilitated initiatives aimed at employee motivation; provided positive reinforcements, performance recognition through initiatives such as fun @ work)
• Reduced the attrition in the unit by effective staff management
• Attained various Appreciation Letters from the management for outstanding performance year-on-year
• Steered efforts and being Selected as a Value Leader