Aparna Udayakumar
Doha
Summary
Highly organized and adaptable Administrative Professional with a strong background in Human Resources and Facilities Management. Diligent in providing comprehensive administrative support and ensuring efficient office operations. Proficient in managing data, coordinating schedules, and communicating effectively with diverse teams and stakeholders. Adept at handling sensitive information with utmost confidentiality and discretion. Skilled in event planning, vendor management, and maintaining a safe and productive work environment. Committed to delivering exceptional customer service and fostering positive employee relations. A resourceful problem solver with a keen eye for detail, consistently optimizing processes and enhancing overall productivity. Seeking to leverage expertise and multifaceted skill set to contribute to the success and growth of a dynamic organization.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Administrative Assistant
Weill Cornell Medicine - Qatar
12.2019 - Current
- Maintains electronic calendars and arranges meetings (including scheduling rooms and video conferences, compiling agendas and materials). Records and transcribes minutes of meetings when required.
- Provides word-processing, spreadsheet and presentation software services including drafting routine correspondence, as well as drafting, editing and formatting a variety of documents such as travel itineraries.
- Manages the office electronic and paper filing system, photocopies, and performs other daily tasks such as screening, logging and prioritizing incoming telephone calls, mail and e-mail, creating division SARFs and ITS tickets.
- Plans and organizes travel arrangements for the division including liaising with the Human Resources department in Doha and the WCM-Q Office in NY to coordinate flights, hotel room reservations and ground transportation for educational or business purposes
Assists with the preparation and logistical coordination of events and activities relating to the CPD division. - Assists faculty or staff from other divisions with any queries relating to the CPD division, either by providing information based on own knowledge or directing the query to other staff or faculty as appropriate.
- Orders and maintains appropriate inventories of office supplies, booklets, brochures and other CPD division related material
As required, initiates shopping carts relating to the activities of the division ensuring compliance with financial policies and procedures. Assists with the review and coordination of the payment of invoices and reimbursement of business-related expenses. - Maintains confidentiality of the information and performs other job-related duties as required.
Human Resources Assistant
Weill Cornell Medicine - Qatar
Doha,Qatar
04.2019 - 09.2019
- Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
- Helped with planning and execution of benefits enrollment, employee recognition events and other special occasions.
- Controlled compensation claims, eliminating unnecessary filings and streamlining processes.
- Distributed HR resources effectively across teams to best meet company compliance goals.
- Arranged communication with candidates and scheduled interviews.
- Assisted with meetings and presentations within company.
- Analysed and modified compensation and benefits policies, establishing competitive programs to comply with legal requirements.
- Assisted with employee relations issues relating to disciplinary actions and redundancies by taking full and accurate meeting minutes and storing data upon completion.
- Maintained up-to-date working knowledge of UK labour laws to offer best-possible expertise to clients.
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
- Collated information and statistics on company HR provisions for functionality analysis and assessment.
- Coordinated employee exit interviews and paperwork.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
Manager -Human Resources and Client Relations
Heidelsoft Technologies Pvt. Ltd (German Based)
Kochi,India
01.2018 - 04.2019
- Collaborated with technical teams both onshore and offshore to ensure the successful achievement of business goals by aligning their efforts with the overall organizational objectives.
- Worked closely with the Director and project managers, providing support on regular tasks and deadlines, contributing to efficient project execution.
- Successfully managed and oversaw all aspects of HR functions, including recruitment, employee attendance, resignation, payroll, employee relations, and performance management.
- Conducted organization-wide training needs assessments to identify skill or knowledge gaps, devising appropriate training strategies to address them effectively.
- Managed talent acquisition, talent allocation, and talent management, ensuring the organization had a competent and skilled workforce.
- Ensured the maintenance of updated databases and training records, facilitating easy access to essential information for informed decision-making.
- Oversaw the Performance Management function, creating a high-performance environment to motivate employees and enhance productivity.
- Managed the training and development function, nurturing knowledgeable and highly skilled staff to enhance their professional capabilities.
- Organized and hosted in-house training sessions for internal junior/fresher employees, inviting subject matter experts to provide valuable insights. Collected feedback and evaluation forms from trainers and trainees for continuous improvement.
- Prepared and submitted HR reports on a weekly, monthly, quarterly, and yearly basis
Senior Marketing Manager
Techno valley Software India Private Limited
Kochi, India
06.2017 - 01.2018
- Acted as the main point of contact for a set of strategically mapped customers, ensuring seamless communication, addressing queries, and building strong relationships to enhance customer loyalty.
- Spearheaded and successfully executed a diverse range of regular events, including product launches, workshops, webinars, and promotional campaigns, resulting in increased customer engagement and brand visibility.
- Efficiently managed and updated the curriculum database, ensuring accurate and up-to-date training records for all customers, resulting in streamlined training processes and improved customer satisfaction.
- Collaborated with cross-functional teams to provide comprehensive IT consulting services to customers, aligning technology solutions with their business development goals, leading to increased efficiency and profitability.
- Market Trend Monitoring : Stayed abreast of industry trends, competitor activities, and customer feedback, using this information to proactively adjust marketing strategies and maintain a competitive edge in the market.
- Fostered strong working relationships with other departments, such as product development and customer support, to ensure cohesive strategies and a consistent customer experience throughout the customer journey.
- Provided guidance and support to marketing team members, fostering a collaborative and motivated work environment that led to increased productivity and overall team success.
- Prepared comprehensive marketing reports and presentations for senior management, highlighting key achievements, challenges, and proposed strategies for future growth.
Sales Team Leader
Colgate-Palmolive (India) Limited
Chennai, India
06.2016 - 06.2017
- Successfully handled the business activities of Colgate in the South Zone of Kerala, overseeing sales and marketing operations for two main districts.
- Led a team of stockists, stockist salesmen, and merchandisers to effectively manage sales and distribution activities in the allocated district, ensuring product availability and timely delivery to meet customer demands.
- Implemented strategies to enhance the visibility of Colgate Palmolive products in trade outlets through the efficient management of the merchandising team, resulting in increased brand presence and customer interest.
- Spearheaded efforts to expand the company's direct reach to smaller towns, villages, and outlets, capturing untapped markets and increasing market penetration, contributing to overall revenue growth.
- Devised innovative ideas and marketing strategies to promote Colgate products effectively. Presented these ideas to key stakeholders, gaining buy-in and support for their implementation.
- Demonstrated strong leadership skills in managing the sales and merchandising team, fostering a motivated and goal-oriented work environment, leading to improved team performance and productivity.
- Conducted thorough analysis of sales data and key performance indicators (KPIs) to identify areas for improvement and develop data-driven sales strategies to achieve targets.
- Nurtured strong relationships with key customers, distributors, and retailers, ensuring high customer satisfaction levels and loyalty to Colgate products.
- Collaborated with channel partners to create mutually beneficial promotions and marketing initiatives, strengthening the brand's presence and market share in the region.
- Conducted market research and competitor analysis to stay informed about industry trends, customer preferences, and competitor activities, enabling proactive responses to market dynamics.
- Managed budgets effectively, allocating resources to marketing and sales initiatives that yielded the best results, optimizing return on investment.
- Ensured compliance with company policies, industry regulations, and quality standards, maintaining Colgate's reputation as a trusted and reliable brand.
Education
Master of Business Administration - International Business
School of Management Studies
Kochi, India 06.2014 - 06.2016
Bachelor of Technology - Computer Science and Engineering
Mahatma Gandhi University
Kottayam, India 06.2009 - 06.2013
Skills
- Organization and Time Management
- Communication Skills
- Data Management
- Office Software Proficiency
- Event Planning and Coordination
- Travel Coordination
- HR Administration
- Recruitment Support
- Employee Relations
- Facilities Management
- Problem Solving
- Adaptability
- Confidentiality and Ethics
- Customer Service Orientation
- Document Preparation
- Team Collaboratio
- Attention to Detail
Languages
English
Fluent
Timeline
Administrative Assistant
Weill Cornell Medicine - Qatar
12.2019 - Current
Human Resources Assistant
Weill Cornell Medicine - Qatar
04.2019 - 09.2019
Manager -Human Resources and Client Relations
Heidelsoft Technologies Pvt. Ltd (German Based)
01.2018 - 04.2019
Senior Marketing Manager
Techno valley Software India Private Limited
06.2017 - 01.2018
Sales Team Leader
Colgate-Palmolive (India) Limited
06.2016 - 06.2017
Master of Business Administration - International Business
School of Management Studies
06.2014 - 06.2016
Bachelor of Technology - Computer Science and Engineering
Mahatma Gandhi University
06.2009 - 06.2013
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