Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Aparna Dronavalli

Barking,Essex

Summary

Dedicated professional with expertise in patient assistance and appointment scheduling, ensuring seamless operational management and compliance with CQC standards. Demonstrates a strong knowledge of dental materials and sterilisation techniques, fostering positive patient relationships through a professional attitude. Aspires to enhance patient management strategies within healthcare settings.

Overview

4
4
years of professional experience

Work history

Trainee Dental Nurse, Receptionist and TCO

Whites Dental
Waterloo, London
03.2025 - Current
  • Managed patient journey from initial query to treatment completion, ensuring high standards.
  • Handled telephone and email enquiries with professionalism and strong communication skills.
  • Converted patient enquiries into appointments and tailored treatment plans.
  • Maintained accurate appointment schedules and patient records using Pearl software.
  • Processed payments, deposits, and outstanding balances according to practice policy.
  • Collaborated with colleagues and clinicians to facilitate smooth operations.
  • Conducted comprehensive consultations to assess dental concerns and explain treatment options.
  • Presented treatment plans while addressing patient questions on costs and financing options.

Head of Operations and Compliance

Cakes & Bakes Ltd
Romford, Havering
10.2021 - 02.2025
  • Directed operations across multiple departments, implementing streamlined processes to enhance efficiency.
  • Managed a team of 150 employees, cultivating a culture of innovation and continuous improvement.

Education

Diploma of Higher Education - Dental Nursing

Dental Nurse Academy
London
02.2025 -

MSc - Public Health

Anglia Ruskin University
Cambridge
01.2021 - 01.2022

Bachelor of Science - Dentistry

Government Dental College & Hospital
Hyderabad
09.2014 - 10.2019

Skills

  • Patient assistance
  • Appointment scheduling
  • CQC compliance
  • Dental material knowledge
  • Patient management
  • Professional attitude
  • Sterilisation techniques
  • Patient relationships, operational management

References

References available upon request.

Timeline

Trainee Dental Nurse, Receptionist and TCO

Whites Dental
03.2025 - Current

Diploma of Higher Education - Dental Nursing

Dental Nurse Academy
02.2025 -

Head of Operations and Compliance

Cakes & Bakes Ltd
10.2021 - 02.2025

MSc - Public Health

Anglia Ruskin University
01.2021 - 01.2022

Bachelor of Science - Dentistry

Government Dental College & Hospital
09.2014 - 10.2019
Aparna Dronavalli