Aoranit Conway
Leeds
Summary
Accomplished professional with a strong foundation in organisational skills and customer service excellence. Demonstrates expertise in conflict management, customer retention, and account management, ensuring high levels of client satisfaction. Proficient in CMR systems and adept at building rapport through strong communication skills. Possesses keen market awareness, identifying opportunities to enhance business growth while maintaining attention to detail and accuracy. Committed to leveraging business awareness for strategic account management and long-term success.
Overview
8
8
years of professional experience
Work history
Specification support
Harrison Bathrooms Ltd
Seacroft, Leeds
01.2024 - 09.2025
- Act as a sales processor for two representatives in specifications/contracts supporting their sales operations.
- Manage contract call-offs, ensuring products are delivered on requested dates and orders are fulfilled accurately.
- Coordinate between purchasing and the warehouse to ensure we get the stock out as soon as possible.
- Resolve product or delivery issues by arranging replacements and spare parts when necessary.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored specification changes and updates to maintain alignment with evolving project requirements.
- Collaborated with cross-functional teams to identify and resolve specification-related issues promptly.
Telesales (B2B)
Harrison Bathrooms Ltd
Seacroft, Leeds
12.2023 - 09.2025
- Successfully manage 40+ customer accounts, ensuring ongoing satisfaction and repeat business.
- Handle inbound and outbound calls promptly and professionally, addressing customer needs effectively.
- Respond to emails and enquiries, providing accurate information and timely solutions.
- Coordinate stock enquiries and product dispatches from warehouses, ensuring a time delivery.
- Build and maintain strong customer relationships, servicing as the main point contact for all issues.
- Continuously update product knowledge to provide informed recommendations and support customers effectively.
Telesales Executive
Training at Work Group
Wetherby
07.2023 - 09.2023
- Sold health and safety online training packages to corporations and small businesses, contributing to revenue growth.
- Proactively made outbound calls to generate new leads and follow up with prospects.
- Handled inbound calls for enquiries and orders, providing clear product information and excellent customer services.
- Developed and nurtured long-term customer relationships, leading to repeat business.
- Successfully upsold complementary products, increasing average order value and customer satisfaction.
Aquarity
Leeds
04.2023 - 05.2023
- Conducted sales and fundraising campaigns on behalf of Bona Fide charities, helping to raise awareness and secure financial support.
- Engaged positively with customers in a professional and approachable manner, effectively communicating each charities mission.
- Utilized strong objection-handling techniques to address concerns and encourage participation.
- Accurately processed sensitive customer information using a tablet, ensuring compliance with data protection regulations.
John Lewis
Leeds
08.2022 - 04.2023
- Assisted customers in selecting and purchasing products, ensuring a positive shopping experience.
- Resolved customers concerns and issues promptly and professionally, maintaining high satisfaction levels.
- Performed cash handling and reconciliation accurately at the end of each shift.
- Supported the opening and closing procedures to maintain security and readiness.
- Actively participated in training sessions and completed online courses to stay updated on new stock, company values, and standards.
- Took on additional responsibilities as a fire warden, ensuring safety protocols were followed.
The Marshmallowist
Leeds
03.2021 - 04.2022
- Contributed to the production and packaging of high-end gourmet products, featured in Hairy Bikers and Vogue.
- Assisted with dispatching online orders, ensuring accuracy and timely delivery to customers.
- Participated in team meetings to brainstorm and develop new seasonal marshmallow flavours, supporting product innovation.
- Gained insight into small business operations, including marketing and customer fulfilment processes.
Hotel Du Vin
Harrogate
03.2019 - 11.2019
- Took customer orders efficiently within required timeframes, ensuring smooth service flow.
- Worked in the food pass, coordinating with the kitchen staff to ensure timely and accurate delivery of meals.
- Regularly checked in with customers to ensure their expectations were met, resolving issues quickly and professionally.
- Participated in food tastings of new menus to enhance product knowledge and recommend suitable pairings to guests.
- Completed a three-month probation period by shadowing senior staff to learn and uphold high service standards.
- Strengthened communication skills and developed a deeper understanding of customer needs and problem resolutions.
Country Living, St. George Hotel
Harrogate
02.2018 - 12.2018
- Took customer orders and served food and beverages promptly, ensuring a positive dining experience.
- Attended food tasting sessions to build product knowledge and make informed recommendations to guests.
- Opened and closed the bar, managed the till, and provided attentive service to guests in the bar area.
- Temporarily relocated to the Bath branch during refurbishment of the main site, assisting in the successful relaunch of the restaurant.
- Recognized for the exceptional service, receiving the ‘PRIDE' certificate from the CEO of the Shearings Group.
Education
GCSEs - English Language
Woodhouse Grove School
BradfordGCSEs - English Literature
Woodhouse Grove School
BradfordGCSEs - Maths
Woodhouse Grove School
BradfordGCSEs - Religious Studies
Woodhouse Grove School
BradfordSkills
- Organizational skills
- Customer requirements
- Customer service
- Conflict management
- Strong Communication
- CMR
- Time management
- Verbal and Communication Skills
- Rapport building
- Customer Retention
- Market awareness and identifying opportunities
- Attention to details and accuracy
- Account Management
- Business awareness
Hobbies and Interests
I enjoy travelling and exploring new cultures, which helps me stay open-minded and improves my ability to connect with people from different backgrounds. I am passionate about music and regularly attend live event and raves, as I enjoy the creativity and sense of community they bring. I love trying new foods and discovering unique dining experiences, and I am always keen to meet new people and build meaningful connections. I also have a strong interest in fashion and design, with a future goal of creating my own clothes.
Reference
Michael Hueston - 07725 915141
Harrison Bathrooms Ltd - Seacroft Warehouse Manager
Brad Thomas - 01633 858097
Narduzzo - Customer
Timeline
Specification support
Harrison Bathrooms Ltd
01.2024 - 09.2025
Telesales (B2B)
Harrison Bathrooms Ltd
12.2023 - 09.2025
Telesales Executive
Training at Work Group
07.2023 - 09.2023
Aquarity
04.2023 - 05.2023
John Lewis
08.2022 - 04.2023
The Marshmallowist
03.2021 - 04.2022
Hotel Du Vin
03.2019 - 11.2019
Country Living, St. George Hotel
02.2018 - 12.2018
GCSEs - English Language
Woodhouse Grove School
GCSEs - English Literature
Woodhouse Grove School
GCSEs - Maths
Woodhouse Grove School
GCSEs - Religious Studies
Woodhouse Grove School