Aoife Haydock
Blackwood,Caerphilly
Summary
Over 10 years of experience as a planning and relationship manager.
Professional, organised, and approachable professional with experience in supporting clients, scheduling internal teams while liaising with external contractors to ensure a smooth lifecycle of project work, and providing account support in a fast-paced environment.
I'm a confident communicator and highly organised with strong attention to detail. Seeking to transition skills into a relationship management role that includes project management and scheduling with a focus on delivering long-term value.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Project Planner/ Relationship Manager
ESA UK LTD
Blackwood
2018.06 - Current
- Allocated as key point of contact for all business accounts to ensure satisfaction, and continued engagement with honest working relationship. Managing over 70 Customer Accounts with various jobs ongoing at one time.
- Coordinate complex project workflows involving technical assessments, production scheduling, and contractor handoffs across multi-phase installations.
- Liaise with external parties for smooth project scheduling.
- Managing each individual job from inquiry to post-completion.
- Understanding client requirements and recommend appropriate services and solutions with consultative sales information.
- Budget forecasting and maintaining accurate and up-to-date customer records, pricing and service within internal systems. setting KPIs for myself and working towards exceeding business performance.
- Work closely with internal teams to ensure client feedback keeps all operations running smoothly.
- Coordinate client meetings, networking events, and business engagements; strengthen relationships and visibility to support company goals.
- Stakeholder and director meetings for engagement and project progression.
- Logging administrative files including project procurement, travel mileage, health and safety documents, and allowable expenses.
Business Director
CocoMio Bridal
Cardiff
2014.10 - 2021.09
- Key account manager to over 2000 customers. Handling of contracts, lead time updates, obtaining feedback, addressing any issues and ensuring good relationships from initial appointment through to delivery and post sales.
- Setting monthly sales targets and KPIs for staff.
- Organising team training, scheduling work for each staff member based on skill set and type of appointment.
- Organise and attend various marketing events and networking each year, Campaigning marketing through Mailchimp and social media platforms.
- Establishing contracts, website content and developing internal systems for bookings, feedback, appointment reminders, scheduling and staff setup, etc.
- Procurement and purchasing of customised items for customers.
- Administrative support of daily operations, including contract generation, sales forecasting, CRM, HR, administration and financial handling.
Procurement Administrator
Global Merchandising & Design LTD
Cardiff
2013.04 - 2015.09
- Source procurement of all goods as required from customer orders with various suppliers.
- Establishing good communication with suppliers and updating customers to ensure lead times were met.
- Managing logistic times and booking delivery slots in advance with customers.
- Matching off delivery dockets to orders and sending over invoices directly to each customer.
- Managing weekly stock reports and weekly call offs.
Sales/ Accounts Administrator
Warwick Technology LTD
Cork
2012.02 - 2013.04
- Adopting proactive approach with good customer service and fantastic telecommunication skills.
- Managing internal sales from over 50 customers and processing them in order of importance.
- Liaising with production and delivery teams to ensure customer orders could be processed and delivered to required delivery dates.
- Quality checks for all orders.
- Establishing and maintaining excellent relationships with all stakeholders.
- Team leading office staff with any issues being addressed to the directors.
- Managing company accounts and banking.
- Completing mileage and expenses for contractors.
- Working towards the company goals at all times
Sales Administrator/ Receptionist
WMG Group LTD
Cork
2010.09 - 2012.04
- Handled all incoming telephone queries.
- Facilitated smooth running of sales office by tackling administrative tasks promptly.
- Managed client database to ensure accurate record-keeping of all orders and stages of daily production for different jobs.
- Ensured all sales queries were addressed swiftly and efficiently.
- Ad-hoc jobs including PA duties for managing director.
- Supported in arranging travel itineraries for staff attending projects and sales meetings.
- Setup of board meetings and organised catering when required.
- Managed office inventory ensuring always well-stocked .
Education
Bachelor of Science - Business and Management
Cork Institute of Technology
Cork 2008.09 - 2009.06
Bachelor of Arts - Marketing
Griffith College
Cork 2005.09 - 2008.06
Skills
- Key Account Management,
- Team Leader
- Project Scheduling
- Procurement
- Problem Solving
- Strategic Planner
- Organised and Efficient
- Excellent Communication Skills
- Business Planning
- Customer Relationship Management
- Microsoft Office
- Mailchimp and Wix
Affiliations
- Fitness
- Reading
- Travel
Accomplishments
Best Customer Service Award
Head of Student Union and Events in University.
References
References available upon request.
Timeline
Project Planner/ Relationship Manager
ESA UK LTD
2018.06 - Current
Business Director
CocoMio Bridal
2014.10 - 2021.09
Procurement Administrator
Global Merchandising & Design LTD
2013.04 - 2015.09
Sales/ Accounts Administrator
Warwick Technology LTD
2012.02 - 2013.04
Sales Administrator/ Receptionist
WMG Group LTD
2010.09 - 2012.04
Bachelor of Science - Business and Management
Cork Institute of Technology
2008.09 - 2009.06
Bachelor of Arts - Marketing
Griffith College
2005.09 - 2008.06