AOIFE SWAN-ASHE
Edinburgh
Summary
Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences. Ready to contribute to sales growth and customer satisfaction in any role.
Overview
2
2
years of professional experience
Work history
Seasonal retail sales associate
River Island
Edinburgh
2025.11 - 2026.02
- Contributed to sales targets through active promotion of products.
- Managed stock levels for optimal store performance.
- Lead the training of new staff members to improve team efficiency and communication
- Provided product knowledge to customers for informed purchases.
- Maintained tidy sales floor to enhance shopping experience.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
Waitress
Mazzolis cafe
2024.12 - 2025.03
- Resolved customer complaints in minimal time, passing on larger concerns to management.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Optimised customer experience, serving each guest with a positive, enthusiastic attitude.
- Maintained cleanliness and hygiene standards in all service and dining areas, adhering to health regulations.
- Documented customer orders, calculated bills and processed payments.
Retail assistant
John Lewis
2024.06 - 2024.07
- I was hired for work experience at John Lewis which led me to learn and develop many new skills.
- I worked flexibly across different departments, adapting to tasks and responsibilities as needed.
- Greeted customers with warmth and enthusiasm, creating a positive experience.
- Maintained brand image by keeping neat personal appearance.
- Went the extra mile to try and locate specific items by communicating with colleagues, whilst keeping the customer happy and relaxed.
Kids sports coach
Haddington Athletics club
2023.12 - 2024.05
- I volunteered to help support the local athletics club I attended as a child
- Changed my approach to managing and helping people based on their ability, age, and confidence.
- Built athletes’ confidence through motivation and encouragement.
- Emphasised the importance of teamwork, and good communication to be successful.
Education
High school - English, psychology, business, cooking, physical education
Skills
- Perseverance
- Cleanliness and hygiene
- Team co-ordination
- Patience
- Efficiency
- Excellent memory
- Problem solving
Timeline
Seasonal retail sales associate
River Island
2025.11 - 2026.02
Waitress
Mazzolis cafe
2024.12 - 2025.03
Retail assistant
John Lewis
2024.06 - 2024.07
Kids sports coach
Haddington Athletics club
2023.12 - 2024.05