Aoibhínn Harper
Summary
Motivated graduate with a BSc (Hons) in Criminology and Sociology. With experience in administration, customer service, operations, logistics, and marketing support. Demonstrated capability to take on increasing responsibilities while enhancing operational efficiency. Strong communication and problem-solving skills complement a proactive approach to supporting office and administrative functions.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Assistant / Customer Service
Ridiculously Rich by Alana
10.2024 - Current
- Progressed through three roles within the business in under two years, taking on increased responsibility and becoming a key contributor to daily operations.
- Managed online ordering platforms including Just Eat and Deliveroo, supporting business growth while ensuring efficient order fulfilment and excellent customer service.
- Gained experience across multiple areas of the business, including customer service, administration, marketing support, supplier communication, and operational coordination.
- Assisted with improving day-to-day efficiency by taking ownership of additional responsibilities, resolving operational issues, and supporting wider business objectives.
- Trained and supported new team members, helping to maintain high standards and effective team performance.
Front of House Team Member
Gwesty’r Marine Hotel and Spa
04.2024 - 10.2024
- Developed strong customer service, communication, multitasking, and organisational skills as part of a front-of-house team in a busy hotel restaurant environment.
- Delivered high-quality service while managing multiple tasks in a fast-paced setting, maintaining professionalism and attention to detail.
- Entrusted with closing shifts during a short period of employment, demonstrating reliability, trustworthiness, and the ability to work independently.
Office Assistant / Customer Service
NO 7
01.2018 - 01.2021
- Progressed from a glass collector to a trusted bartender and waitress within a busy and high-volume event venue over three years.
- Took on increased responsibility, including cash handling, stock management, booking coordination, and event hosting.
- Delivered high-quality customer service in a fast-paced environment, building strong relationships with customers and management.
- Adapted to long and demanding shifts while maintaining professionalism, efficiency, and attention to detail.
- Developed strong communication, teamwork, and problem-solving skills through experience in a challenging hospitality setting.
Education
BSc - Criminology and Sociology
Aberystwyth University
01-2024
A levels - Performing Arts, Health and Social Care & Sociology
St Marks High School
N. Ireland01-2021
Skills
- Order Management
- Office Administration
- Customer Service
- Complaint Resolution
- Time Management
- Organisation
- Attention to Detail
- Microsoft Office
- Communication
- Problem Solving
Certification
- Food Safety Level 2
- Health and Safety Level 2
- Allergen Awareness
Timeline
Office Assistant / Customer Service
Ridiculously Rich by Alana
10.2024 - Current
Front of House Team Member
Gwesty’r Marine Hotel and Spa
04.2024 - 10.2024
Office Assistant / Customer Service
NO 7
01.2018 - 01.2021
BSc - Criminology and Sociology
Aberystwyth University
A levels - Performing Arts, Health and Social Care & Sociology
St Marks High School