ANYERU ANN NWOKOCHA
3 Page Avenue
Summary
Dedicated and motivated Support Worker passionate about providing meaningful support and services to clients. Excellent communicator with extensive experience in developing and implementing core programs to meet needs for self-development, homelessness, and drug and alcohol abuse. Creative and understanding professional commended for modeling and teaching life skills and promoting diversity by exposing clients to multicultural experiences. Committed to working with clients and their families to develop and achieve their goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Youth Support Worker
Interaction Health & Social Care
12.2023 - Current
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to special needs youth.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Monitored progress toward service plan goals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Contributed to the development of individualized plans to support youth goal achievement.
- Developed and implemented a range of lessons and resources to motivate young people.
Support Worker
Community Integrated Care
02.2023 - 11.2023
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Promoted community integration by providing extensive physical, emotional, and social support.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Devised and implemented community-based programs to promote mental health awareness.
- Closely assessed patients throughout consultations to determine appropriate treatment, medical, or care plans needed.
- Talking to patients and reassuring them.
- Delivering reports to Case Managers and reviewing important changes in the patient's condition.
Sales/Marketing Manager
Ojoma Inter Company Ltd
05.2018 - 12.2022
- Scheduled meetings and presentations with prospects Coordinated, planned, and delivered presentations on company products
- Maintained an excellent customer service relationship with clients.
- Developed strategies to meet and/or exceed sales quotas.
- Coordinated with other team members and departments to optimize sales efforts.
- Harmonized sales strategy and operations through collaborative engagement with other departments.
Teller Service/Loan Collection Officer
Diamond/Access Bank PLC
04.2014 - 04.2018
- Receive the working cash at the beginning of the day from the Head Teller or Branch Manager and counter-check it.
- Check the accuracy of the deposit slip before accepting the deposits in the form of cash or checks.
- Process the cash withdrawals after verifying the signature and account details.
- Prepare cashier's check, traveler's check, and personal money orders.
- Explain the foreign currency regulations and fees before carrying out foreign currency exchanges.
- Receive and verify the payments of loans, mortgages, or utility bills.
- Record the transactions accurately, promptly, and in a standardized format. Also, issue transaction receipts to the customers.
- Process transactions like term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and
- mail deposits.
- Answer inquiries about savings accounts and loan applications.
- Resolve issues in the customers' accounts and negotiate loan repayment.
- Contact customers to remind them of loan repayment due dates
Education
Master of Science - Management
Nottingham Trent University
Nottingham, United Kingdom2023
Bachelor of Arts - English Literature
Abia State University, Uturu
Nigeria2011
Certificate of Higher Education - O"Level
Cor Mariae Girls Secondary School
Nigeria2007
Skills
- Mobility Aid Support Operations
- Communication: Proficient in speaking, reading, writing, and listening
- Meals and snacks preparation
- Emotional support and companionship
- Housework and cleaning
- Basic First Aid Management
- Organizational and Administrative skills
- Mentoring and Coaching
- Crisis Response Expertise
- Program Support
- Youth Supervision
Certification
- Moving and Handling Theory (Florence Academy, October 2023)
- Understanding Behavior that Challenges (Florence Academy, October 2023)
- Safeguarding Children L1 & L2 (Child Protection) (Florence Academy, October 2023)
- Mental Capacity (Florence Academy, October 2023)
- Medication Administration (Florence Academy, October 2023)
- End of Life Care (Florence Academy, October 2023)
- Information Governance, Data Protection & GDP (Florence Academy, October 2023)
- Safeguarding Adults L1&2(Adult Support & Protection) inc Preventing Radicalization (Florence Academy, October 2023)
- Food Hygiene (Florence Academy, October 2023)
- Infection Prevention and Control (Level 2) (Florence Academy, October 2023)
- First Aid (Florence Academy, October 2023)
- Working In A Person-Centred Way (Florence Academy, October 2023)
- Health, Safety, and Welfare (inc COSHH & RIDDOR) (Florence Academy, October 2023)
- Understanding learning disabilities and Autistic Spectrum Disorder (Florence Academy, October 2023)
- Fire Safety (Florence Academy, October 2023)
- Equality, Diversity & LGBTQ+ (Florence Academy, October 2023)
- Fluid and Nutrition Training (Florence Academy, October 2023)
- Conflict Resolution and Complaints Handling ( Florence Academy, October 2023)
- Basic Life Support (Theory) (Florence Academy, October 2023)
- Oral Health and Dysphagia (Florence Academy, October 2023)
- Lone Worker Training (Florence Academy, October 2023)
- Caring for Someone with Epilepsy (Florence Academy, October 2023)
- Dementia Level 1 (Florence Academy, October 2023)
- Medication Administration (Florence Academy, February 2024)
- An Introduction to the Buccal Route of Medication ( Florence Academy, February 2024)
- Basic First Aid Awareness (Florence Academy, February 2024)
- Working with People Who Self-harm(Florence Academy, February 2024)
Timeline
Youth Support Worker
Interaction Health & Social Care
12.2023 - Current
Support Worker
Community Integrated Care
02.2023 - 11.2023
Sales/Marketing Manager
Ojoma Inter Company Ltd
05.2018 - 12.2022
Teller Service/Loan Collection Officer
Diamond/Access Bank PLC
04.2014 - 04.2018
Master of Science - Management
Nottingham Trent University
Bachelor of Arts - English Literature
Abia State University, Uturu
Certificate of Higher Education - O"Level
Cor Mariae Girls Secondary School
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