Anya Mae Hutchings

I applied for a job at this establishment for the summer of 2019 and had an induction during which I was trained to manage the phones, take online orders and manage the flow of the workspace. This went well, however, because I was just 14 at the time they were unable to hire me in a permanent position.

• Collaborated with the serving staff to streamline service delivery.
• Worked in high-pressure situations whilst maintaining composure and professionalism.
• Greeted customers over the phone politely while taking down reservation details accurately.
• Enhanced guest experience by welcoming patrons warmly upon arrival.

I began this job in May of 2021, when Lockdown restrictions ended. During my time working at this establishment, I feel as though I have learned to adapt to new ways of working and demonstrated commitment to the role. The reason I had to leave this role was due to starting my first year of college and I wanted to be able to concentrate on my studies.

• Executed food and drink orders accurately to improve customer satisfaction rates.
• Optimised workflow in busy periods through successful coordination with the kitchen staff.
• Ensured compliance with health regulations through effective cleaning practices in the dining area.
• Collaborated with kitchen staff to ensure order accuracy.
• Met special dietary requests with careful preparation and presentation of dishes.
• Managed table settings for enhanced dining experience.
• Provided recommendations on specials or seasonal offerings for increased sales revenue.
• Assisted with inventory management, streamlined restaurant operations.
• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Greeted and escorted guests to tables.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

During the course of this job, I have become accustomed to the company's systems and have been helpful to my supervisors.

• fully trained on the sale of 18+ goods and the Think 25 policy.
• I have also learned good management in my time and how I can effectively apply myself to the jobs I have been assigned (e.g. tidying the busiest aisles the quickest or managing the queues as first-till cover so as customers are served quickly and with the most care)
• I have also been known as a go-to cover for many shifts, as I enjoy ensuring my Coworkers aren't left struggling.
• Increased sales through suggestive selling techniques.
• Monitored the shop floor consistently to deter theft and losses.
• Coordinated with team members for smooth store operation.
• Troubleshot register issues promptly, minimising disruption of service.
• Arranged displays attractively, driving impulse purchases.
• Supported colleagues during peak hours for efficient checkout process.
• Directed customers towards desired merchandise successfully reducing search time.
• Packed purchased goods carefully, preventing potential damage.

I began at Sayers during the summer of 2021 after having prior experience with the company the previous year; however, I had to leave due to availability, as I was still in Secondary school. The next summer i was fully able to dedicate myself to the company.

• Advising and serving customers
• Being polite and helpful
• Processing payment
• Restocking and ensuring goods are displayed
• Providing customers with information on pricing and product availability
• Promoting special offers
• Flexible working – helping at different locations within the borough.
• Skills I have learnt whilst working for this establishment
• How to work as part of a team and listen to instructions given to me by my superiors
• My communication skills developed, and I was able to help with queries to provide an excellent service.

• I worked at the coffee house during the summer of 2025 whilst I was home from University. As I was the only barista besides my boss, I learnt quickly to adapt to the fast-paced environment whilst keeping control of the flow of orders and making the coffee.
• Provided a welcoming atmosphere to customers, promoting return visits.
• Ensured the freshness of pastries on display, contributing to overall quality assurance.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
• Maintained cleanliness of the café area whilst preparing orders.
• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Demonstrated proficiency in operating espresso machines with precision and care.
• Implemented hygiene standards throughout café premises for public health safety compliance.
• Trained new staff members on café operations, fostering teamwork and consistency.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

Whilst working at the local coffee shop in my village back home, I was also on transfer from my position as a Customer Sales Assistant in Liverpool, which I held for over a year. In this position I have

• Ensured compliance with health and safety regulations within the retail environment.
• Built relationships with customers through friendly interaction and assistance.
• Processed transactions, ensuring accuracy at all times.
• Handled cash drawer efficiently, supporting end-of-day reconciliation.
• Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
• Assisted customers to make informed purchasing decisions.
• Increased customer satisfaction with prompt complaint resolution.
• Delivered professional representation of brand during interactions with customers.
• Executed visual merchandising displays to increase product appeal.
• Performed accurate inventory checks for continual stock availability.
• Managed stock level for effective store operation.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.