Anya Devi-McKeown
Summary
I would describe myself as hardworking, reliable and professional individual who can work confidently as part of a team as well as autonomously. I started my first job when i was 11 years old and worked on the weekend for my local post office on regular paper rounds. Five years later i was then promoted to working at the post office counter as a customer service assistant. During my time i was able to build on my customer services skills. I demonstrates organisational and leadership abilities and effectively managed workloads while resolving conflicts with customer. I am committed to delivering exceptional results and building interpersonal skills. I’m open to learning new skills to broader my skill set and improve my overall knowledge and performance.
Overview
6
6
years of professional experience
Work history
Paper Delivery and Customer service representative
Abbey Road Post Office
Smethwick, Sandwell
2018.08 - 2024.09
My role as a Paper delivery person involved delivering papers during the early hours of the morning on my set rounds. I had to ensuring good punctuality and reliability to ensure the service provided was to a good standard.
Part of my role as a customer service representative was:
- Handling high volumes of face to face customer queries though out the day
- Training new employees on the roles and responsibilities of the job.
- Efficiently managing time to restock shelves and clean the shop floor whilst attending to customers.
- Overseeing opening and end of day closing tasks, balancing tills and maintaining accurate records.
- Operating the cash register and POS systems. Responsibility of handling large volumes of cash transactions and processing various forms of Payments.
Education
A-Levels -
King Edwards VI College
Stourbridge, Dudley 09/2023 - 06/2025
GCSEs -
Hagley Catholic High School
Hagley, Worcestershire 09/2018 - 06/2023
Skills
- Customer service
- Time managment and Organisation skills
- Workload management
- Conflict resolution
References
College form tutor - tim.middleton@kedst.ac.uk
College RS teacher - lisa.oconnor@kedst.ac.uk
Affiliations
- Gym and fitness
- Go-Karting
- Skateboarding
- Gaming
- Reading
Accomplishments
- Prefect Award
- First Aid Training
- Blue Leadership Award
Timeline
Paper Delivery and Customer service representative
Abbey Road Post Office
2018.08 - 2024.09
A-Levels -
King Edwards VI College
09/2023 - 06/2025
GCSEs -
Hagley Catholic High School
09/2018 - 06/2023