Anwar Taher Numan
London,United Kingdom
Summary
Detail-oriented professional with expertise in critical thinking, data analysis, and problem-solving. Proven ability to conduct thorough research and provide actionable recommendations, supported by strong presentation and negotiation skills. Skilled in digital collaboration and technical support, with a history of delivering exceptional customer service.
Overview
9
9
years of professional experience
4042
4042
years of post-secondary education
Work history
Member
McDonald's UK
Islington, Islington
2022.05 - 2026.01
- Ensured timely order processing and customer satisfaction in fast-paced environment.
- Handled customer inquiries and resolved complaints to maintain positive relationships.
- Assisted in training new team members on customer service protocols and operational procedures.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select the best decisions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Outlet Manager
Symphony Mobile
Sylhet
2018.01 - 2021.08
- Developed and implemented local marketing strategies, boosting foot traffic and sales revenue.
- Streamlined inventory management to reduce overstock and enhance sales turnover.
- Analysed consumer data to predict purchasing trends, facilitating informed decision-making.
- Managed staff rosters to optimise productivity and operational efficiency.
- Established budgets with effective controls for optimal financial operations.
- Directed retail and wholesale operations, improving processes to heighten efficiency.
- Promoted outlet promotions and discounts, driving increased customer traffic.
Internship
Janata Bank
Sylhet
2017.06 - 2017.09
- Liaised between customers and banking departments to facilitate smooth transactions.
- Resolved customer issues and disputes using accurate banking information and policies.
- Supported customer service by addressing account queries effectively.
- Enhanced data accuracy through diligent record keeping of databases.
- Acquired knowledge of financial products to inform clients accurately.
Education
Bachelor's degree - Business Administration with a major in Accounting and Information Systems
Metropolitan University
BangladeshA Level - Mathematics, Accounting
British Council Dhaka
BangladeshMSc - International Business with Advanced Research
University of Hertfordshire
United KingdomCambridge IGCSE - Accounting, Commerce, Mathematics, Bengali, English
British Council Dhaka
BangladeshSkills
- Critical Thinking
- Researching
- Data Analysis
- Making Recommendations
- Presentation Skills
- Networking
- Negotiation
- Problem-Solving
- Customer Service
- Solution Identification
- Windows Operating System
- Microsoft Office Suite
- Digital Collaboration
- Data Entry
- Technical Support
- Basic Troubleshooting
Languages
Bengali
Fluent
English
Fluent
Additional certifications
- Career Essentials in Data Analysis, Microsoft and LinkedIn, 2023
- Emerging Companies Virtual Experience Program, Forage, 2023
- Zendesk Customer Service Professional Certificate, 2023
- Career Essentials in Administrative Assistance, Microsoft and LinkedIn, 2023
- Business Analyst Hands-On Training Program, Victoria Solutions,2025
Timeline
Member
McDonald's UK
2022.05 - 2026.01
Outlet Manager
Symphony Mobile
2018.01 - 2021.08
Internship
Janata Bank
2017.06 - 2017.09
A Level - Mathematics, Accounting
British Council Dhaka
Cambridge IGCSE - Accounting, Commerce, Mathematics, Bengali, English
British Council Dhaka
Bachelor's degree - Business Administration with a major in Accounting and Information Systems
Metropolitan University
MSc - International Business with Advanced Research
University of Hertfordshire