ANWAR SHARIF NUR
London,UK
Summary
Customer Experience Professional with 4+ years’ experience working in safety-critical, fast-paced transport and retail environments. Proven ability to manage customer enquiries, handle incidents calmly, and maintain high service standards under pressure. Strong communicator with excellent knowledge of station operations, customer safety, and company procedures. Reliable, flexible, and committed to delivering outstanding passenger experience.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Customer Experience Professional
STM Group LTD
Greater London, UK
2022.01 - 2026.02
• Deliver high-quality customer service in a busy, safety-critical rail environment, ensuring passengers feel safe, informed, and supported at all times
• Proactively assist passengers with ticketing, journey planning, accessibility needs, and service disruptions
• Manage and resolve customer issues professionally, following GTS and TfL procedures
• Respond effectively to incidents including delays, service disruption, vulnerable customers, and anti-social behaviour
• Communicate clearly with control, colleagues, and supervisors to ensure smooth station operations
• Maintain high standards of safety awareness, crowd management, and platform monitoring
• Remain calm and focused under pressure while handling multiple tasks simultaneously
• Support new starters by sharing role knowledge, safety practices, and customer service standards
• Consistently receive positive feedback for professionalism, approachability, and reliability
Warehouse Worker/customer service advisor
Royal Mail
London, England
2019.03 - 2022.09
- • Sorted parcels and letters accurately according to delivery routes and destinations
• Ensured timely processing and dispatch of mail while meeting strict deadlines
• Delivered mail to residential and business addresses with professionalism
• Collected signatures for recorded and registered deliveries
• Provided customer assistance when required, resolving queries efficiently
• Followed health & safety procedures in a fast-paced operational environment
Customer Assistant
TESCO
, England
2016.06 - 2018.02
• Delivered excellent customer service across multiple store departments
• Managed stock control and replenishment to maintain availability
• Assisted customers with product information and recommendations
• Ensured shop floor standards were maintained at all times
• Worked effectively as part of a team during busy trading periods
Sales Assistant/Stockroom assistant
Sports Direct
, England
2014.04 - 2015.05
• Provided high-quality sales service to maximise customer satisfaction
• Assisted customers with product selection and availability
• Replenished stock from stockroom to shop floor efficiently
• Checked stock for damage or discrepancies
• Built positive relationships with customers through friendly communication
Education
Ealing, Hammersmith and West London College
2011.01 - 2013.01
Skills
Customer Service & Passenger Assistance
Safety-Critical Awareness
Incident Handling & De-escalation
Teamwork & Communication
Time Management & Multitasking
Problem Solving
Following Procedures & Guidelines
LANGUAGE
English
Somali
Arabic
Timeline
Customer Experience Professional
STM Group LTD
2022.01 - 2026.02
Warehouse Worker/customer service advisor
Royal Mail
2019.03 - 2022.09
Customer Assistant
TESCO
2016.06 - 2018.02
Sales Assistant/Stockroom assistant
Sports Direct
2014.04 - 2015.05
Ealing, Hammersmith and West London College
2011.01 - 2013.01