Summary
Overview
Work history
Education
Skills
Languages
Reference
Timeline
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ANWAR MIAH

Tipton

Summary

Versatile and results-driven professional with a strong foundation in marketing, customer service, and sales. Demonstrated ability to develop and maintain client relationships, identify customer needs, and deliver tailored solutions that drive satisfaction and business growth. Skilled in communicating effectively with diverse audiences, managing multiple priorities, and supporting strategic marketing initiatives.

Experienced in fast-paced, customer-focused environments with a track record of meeting sales targets, resolving issues efficiently, and enhancing the customer journey. Adept at using market insight to inform business decisions and contribute to brand visibility and performance. Now seeking an opportunity to leverage this combined expertise to support organisational success and progress toward a long-term career in marketing and business development.

Overview

7
7
years of professional experience

Work history

Slip Prep Operative Engineer

Fortune Brands Innovation
Wolverhampton, Wolverhampton
07.2024 - Current
  • Designed and optimized chemical processes to improve efficiency, product quality, and safety
  • Conducted lab-scale experiments and scaled successful processes to pilot and full-scale production
  • production data to identify bottlenecks and implement cost-saving improvements
  • Collaborated with cross-functional teams in R&D, manufacturing, and quality assurance
  • Selected appropriate materials and equipment for new and existing production systems
  • Ensured compliance with environmental, health, and safety (EHS) regulations and standards
  • Developed and updated process documentation, standard operating procedures (SOPs), and risk assessments
  • Provided technical support to troubleshoot plant operations and resolve process issues
  • Contributed to the development of automated control systems and process monitoring tools

Customer Service

GIANT PRECISION CONTRACTS LIMITED (Lloyd's Bank)
Birmingham , England
08.2022 - 02.2024
  • Consistently met service targets by providing personalized, solutions-focused support
  • Resolved enquiries and complaints efficiently, ensuring high customer satisfaction
  • Advised clients on risk and compliance to recommend suitable insurance products
  • Analyzed customer data to assess risk and tailor coverage recommendations
  • Supported a positive team environment through collaboration and professionalism

Manager

Simple Green Energy - Anhar Miah
Birmingham
01.2021 - 08.2021
  • Led a team of certified professionals, overseeing boiler sales registration and installation operations
  • Streamlined and managed all administrative tasks to support day-to-day business functions
  • Maintained accurate and up-to-date records of all sales and service activities
  • Recruited, trained, and managed both new hires and existing staff to ensure high performance and compliance

Sales Manager

Ashukaa Indian Restaurant -Shahadat Ali
Telford, England
01.2018 - 05.2022
  • Communicated with clients via phone to accurately process and confirm orders
  • Collected and analyzed customer feedback, presenting key insights to stakeholders for service improvement
  • Processed in-person orders while ensuring accuracy and efficiency in a fast-paced environment
  • Consistently delivered excellent customer service, addressing inquiries and ensuring a positive client experience
  • Monitored order progress and maintained up-to-date stock records to support smooth operations and inventory control

PA and Assistant manager

23 Nail Salon - Mr Dhaliwal
Birmingham, England
12.2018 - 09.2019
  • Acted as a key point of contact for customers, identifying product specifications that aligned with individual client needs
  • Successfully conducted B2C sales, guiding customers through the buying process and contributing to overall revenue growth
  • Delivered high-quality customer service by responding promptly to inquiries and ensuring a positive client experience
  • Supported clients with product setup, providing hands-on assistance and clear guidance to ensure seamless onboarding
  • Resolved customer issues efficiently and professionally, troubleshooting product-related problems to maintain satisfaction and retention

Education

BA - Marketing

Coventry University
Coventry
06.2022

BA - Marketing

Halesowen College
Halesowen
09.2018

GCSEs -

Ace Academy
Tipton
07.2016

Skills

  • Strong Verbal & Written Communication
  • Conflict Resolution & Complaint Handling
  • Market Research & Customer Insight
  • Upselling & Cross-Selling Techniques
  • Customer Retention & Loyalty Building
  • Product/Service Knowledge Presentation
  • Team Collaboration & Cross-Functional Communication
  • Target-Driven Sales Execution
  • Problem Solving & Decision Making
  • Adaptability in Fast-Paced Environments

Languages

Bengali
Native

Reference

References available on request.

Timeline

Slip Prep Operative Engineer

Fortune Brands Innovation
07.2024 - Current

Customer Service

GIANT PRECISION CONTRACTS LIMITED (Lloyd's Bank)
08.2022 - 02.2024

Manager

Simple Green Energy - Anhar Miah
01.2021 - 08.2021

PA and Assistant manager

23 Nail Salon - Mr Dhaliwal
12.2018 - 09.2019

Sales Manager

Ashukaa Indian Restaurant -Shahadat Ali
01.2018 - 05.2022

BA - Marketing

Coventry University

BA - Marketing

Halesowen College

GCSEs -

Ace Academy

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ANWAR MIAH