Anwar Ali

Responsibilities included monitoring access points and ensuring all visitors followed safety protocols, as well as implementing security measures to protect property and personnel. Conducted regular patrols of the premises to deter and detect suspicious activities, and responded promptly to resident emergencies, including attending flats when personal alarm pendants were triggered, providing immediate assistance, and escalating to emergency services when necessary. Liaised with maintenance and housing teams to report repairs and ensure communal areas remained safe, clean, and well-maintained. Recorded and managed incident logs, visitor access, and resident interactions in compliance with data protection and safeguarding requirements. Supported emergency procedures such as fire evacuations and coordinated with contractors and service providers during both routine and out-of-hours callouts. Built strong and respectful relationships with residents, offering reassurance and support while contributing to a safe and welcoming community environment.

Responsibilities included monitoring access points and ensuring all visitors followed safety protocols, as well as implementing security measures to protect property and personnel. Conducted regular patrols of the premises to deter and detect suspicious activities, and responded promptly to resident emergencies, including attending flats when personal alarm pendants were triggered, providing immediate assistance, and escalating to emergency services when necessary. A key part of the role involved working directly with young adults facing challenges such as drug and alcohol misuse, as well as mental health issues. This included providing reassurance and emotional support, managing challenging behaviour in a calm and professional manner, and signposting individuals to relevant support services while maintaining safeguarding and confidentiality standards. Liaised with maintenance and housing teams to report repairs and ensure communal areas remained safe, clean, and well-maintained. Recorded and managed incident logs, visitor access, and resident interactions in compliance with data protection and safeguarding requirements. Supported emergency procedures such as fire evacuations and coordinated with contractors and service providers during both routine and out-of-hours callouts. Built positive, respectful relationships with residents to foster a safe, supportive, and inclusive community environment.

• Monitored premises to ensure safety and security of staff and visitors.
• Conducted regular patrols to identify and address potential security risks.
• Implemented security protocols to maintain a safe environment for all personnel.
• Responded to incidents and emergencies, coordinating with relevant authorities when necessary.

• Assisted customers in placing orders ensuring accuracy and efficiency.
• Managed takeaway service area maintaining cleanliness and organisation.
• Collaborated with kitchen staff to ensure timely preparation of orders.
• Provided exceptional customer service addressing inquiries and resolving issues.
• Handled cash transactions and operated point of sale system effectively.
• Dealt with customer complaints, ensured resolution and satisfaction.