Summary
Overview
Work history
Education
Skills
Certification
Languages
Custom
Personal Information
Timeline
Generic

Anvesh Datla

Summary

With an MBA from the University of East London and a BTech in Computer Science, I have a strong background in business administration, management, and operations, as well as technical support and help desk. I have leveraged my skills in administration, help desk support, and social media marketing to improve the efficiency, quality, and visibility of our retail operations. I am passionate about enhancing customer satisfaction, loyalty, and retention, and I am always looking for new ways to innovate and optimize our retail processes and offerings.

Overview

9
9
years of professional experience
20
20
years of post-secondary education
1
1
Certification

Work history

Manager

Entain
London, United Kingdom
08.2022 - 12.2023
  • Leading, developing and training the team so they are able to deliver consistently exceptional customer service
  • Developing the team in their current role, and supporting development for those with potential for future roles within the business
  • Plan and implement agreed promotional activities
  • Building a strong team through effective recruitment, induction and ongoing training and development
  • Managing all controllable costs within the agreed budget
  • Adhere to Human Resource's Policies and Procedures
  • Lead, engage and develop the team to offer a great experience for all of the customers.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.

Marketing Assistant (Intern)

Glamourogue International ltd & JDFAcademy London
London
10.2021 - 04.2022
  • Supporting Marketing Executives in the delivery of Glamourogue marketing strategy in accordance with predefined objectives and key performance indicators (kpi's)
  • Maintain relationships with key stakeholders, coordinating marketing campaigns in accordance with internal projects and supplier requests whilst maintaining a consistent company presence across all social media platforms
  • Work closely with the manager and other team members to meet company goals.

Team leader

Accenture Solutions Pvt Ltd
Hyderabad, India
06.2017 - 03.2020
  • Accountable for managing the overall performance of the Team
  • Shouldered responsibility for meeting defined KPIs such as CSAT, SLA, AHT, Quality, Performance Appraisals, 1x1s
  • Led team of [15] to achieve KPI targets and successfully complete assigned projects.
  • Significantly contributed to handling escalations at various levels, generating & analyzing reports to gauge performance
  • Accountable for weekly, monthly reviews of the Team
  • Answerable for prospective team member's development
  • Incorporating bonded teamwork and managing a healthy environment
  • Provide Coaching and Feedback to team members in a cordial and receptive environment
  • Troubleshooting mobile network related issues for a reputed client
  • Mobile phone related issue solving
  • Help activate or troubleshoot mobile devices.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Technical Support Associate (Full-time)

Tech Mahindra Pvt Ltd
Hyderabad, India
04.2015 - 06.2017
  • Provide Technical and network problem resolution to the end-user by communicating through chat providing technical solutions in a user-friendly professional manner and escalating unresolved issues
  • Fix server related issues for broadband, tv, landline
  • IP config release/renew on routers
  • Setup networking and router configuration
  • Field both basic and complex customer inquiries and follow protocol to provide necessary and appropriate resolutions
  • Perform software installation and uninstallation of the software like McAfee, Microsoft Outlook configuration, Windows live mail, Norton, configuration on Verizon webmail etc
  • Proven expertise and strong ability to increase reliability maximize productivity and introduce system efficiency.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Installed new software for users and monitored version and patch update requirements.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Offered technical expertise to contribute to 2nd and 3rd line of support.

Education

Master's Degree in Business Administration - Business Administration

University of East London
London, United Kingdom
09.2020 - 05.2022

Bachelor's Degree in Computer Science Engineering - Computer Science, Computer Engineering

Jawaharlal Technological University
Hyderabad, India
10.2010 - 06.2014

11th and 12th - Mathematics, Physics, Chemistry

Sri Chaitanya Haritha Junior College
Kothagudem, India
06.2007 - 06.2010

Secondary School - English Language and Literature/Letters, Social Sciences, Science, Mathematics, Ethnic and Cultural Studies

Bharat Public School
Kothagudem, India
06.1995 - 05.2007

Skills

  • Operations
  • Technical Support
  • Android
  • MS Office
  • Team Management
  • Problem Resolution
  • Subject Matter Expert
  • SME
  • Organizational Skills
  • Customer Service Oriented
  • Hardware Repair
  • Microsoft Office
  • Microsoft Outlook
  • Network Security
  • Server Support
  • Network Router Configuration
  • Desktop Hardware
  • Trouble Tickets
  • Customer Support/Service
  • Problem Solving Skills
  • Team Building
  • Training/Teaching
  • Management
  • Team Lead/Manager
  • Recruiting/Staffing/Hiring
  • Cost Control
  • Budgeting
  • Business Plan
  • Microsoft Excel
  • Issue resolution
  • Operational support
  • Customer rapport
  • Leadership skills
  • Case Management
  • Desktop support
  • Technical issues analysis
  • Application installations

Certification

  • Customer Service Leadership
  • Learning Cloud Computing: Core Concepts
  • Social Media Marketing for Small Business
  • Taking Charge of Your Career
  • SIA and First Aid licence holder

Languages

English - Fluent
Telugu - Fluent
Hindi - Advanced

Custom

  • Awarded multiple times for improving the CSAT & stabilizing overall Team performance
  • 5 Best SME Certificates
  • Awarded as the best subject matter expert for delivering outstanding monthly performance and contribution to the team.
  • Accenture Star of Business
  • Awarded as the star of business for 2 quarters in recognition of my efforts towards creating value for the clients through business outcomes.
  • Champion
  • Awarded as a champion for the promotion as a manager with in 8 months of joining the organization.

Personal Information

Title: Retail Manager

Timeline

Manager

Entain
08.2022 - 12.2023

Marketing Assistant (Intern)

Glamourogue International ltd & JDFAcademy London
10.2021 - 04.2022

Master's Degree in Business Administration - Business Administration

University of East London
09.2020 - 05.2022

Team leader

Accenture Solutions Pvt Ltd
06.2017 - 03.2020

Technical Support Associate (Full-time)

Tech Mahindra Pvt Ltd
04.2015 - 06.2017

Bachelor's Degree in Computer Science Engineering - Computer Science, Computer Engineering

Jawaharlal Technological University
10.2010 - 06.2014

11th and 12th - Mathematics, Physics, Chemistry

Sri Chaitanya Haritha Junior College
06.2007 - 06.2010

Secondary School - English Language and Literature/Letters, Social Sciences, Science, Mathematics, Ethnic and Cultural Studies

Bharat Public School
06.1995 - 05.2007

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Anvesh Datla