KARTHIKEYAN MALUKARAJ KATHIRVEL
Leicester,United Kingdom
Summary
Insurance Claims Specialist with 2+ years’ experience in underwriting and claims analysis. Proficient in risk assessment, fraud investigation, and legal case support. Skilled in using Ecliq, Power BI, and advanced Excel, with strong knowledge of PEP screening, SMR reporting, and regulatory compliance. Committed to fair claim resolution and driving process improvement.
Overview
4
4
years of professional experience
4045
4045
years of post-secondary education
1
1
Certification
Work history
Subject Matter Expert
Tata Consultancy Services Pvt Ltd
Chennai, India
12.2020 - 12.2022
- Handled a caseload of commercial insurance applications, assessing risks and identifying irregularities using client SOPs.
- Investigated discrepancies and red flags related to high-risk clients, negative media, and PEPs, reporting findings to regulatory bodies.
- Collaborated with cross-functional teams to assess claim information and improve policy review workflows.
- Reviewed and compiled underwriting and claims bordereaux using Ecliq and custom datasets for liability analysis.
- Proposed and implemented process changes to enhance efficiency and reduce documentation errors.
- Developed Excel tools with macros for improved claims tracking and data validation.
- Managed a team of 8, assigning and monitoring claim case progression and ensuring SLA adherence.
Team Leader
KFC
Leicester, United Kingdom
02.2023 - Current
- Oversaw shift operations, conflict resolution, and quality assurance, maintaining regulatory and safety compliance.
- Led performance evaluations and mentored team members to resolve complex customer issues and complaints.
- Strengthened teamwork and accountability, ensuring high service standards and operational continuity.
Education
Master of Science in International Business Management - Management
Anglia Ruskin University
01/2023 - 06.2024
Bachelor of Arts in Corporate secretaryship -
Gurunanak College of Arts And Science
04/2017 - 05.2020
Skills
- Tools: Ecliq, Power BI, Microsoft Office Suite (Excel, Word, Outlook)
- Skills: Data analysis, macro automation, claims assessment, policy underwriting
Certification
- Certified Green Belt in Agile Methodology at TATA Consultancy Services
- Certified First Aider at KFC
Soft skills
- Understanding of common law negligence and public liability
- Fraud detection and regulatory reporting (PEP, SMR)
- Report writing and summarising complex case files
- Excellent interpersonal and negotiation skills
- Adaptability, time management, and attention to detail
Timeline
Team Leader
KFC
02.2023 - Current
Subject Matter Expert
Tata Consultancy Services Pvt Ltd
12.2020 - 12.2022
Master of Science in International Business Management - Management
Anglia Ruskin University
01/2023 - 06.2024
Bachelor of Arts in Corporate secretaryship -
Gurunanak College of Arts And Science
04/2017 - 05.2020
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